Ok let’s get over bad experience with EE awful by the way 5days no WiFi got wrid. Step up Simon Vodafone shop in Ayr town centre. Welcome experience sat us down assured us everything would go smoothl... Ver mais
A empresa respondeu
Localização
Alterar localização182 High Street, KA7 1RQ Ayr, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Heather, the retail customer adviser who helped me, was kind, efficient, and very willing to make sure that everyone in the store, not just myself, was up to date on what they needed. All good traits... Ver mais
A empresa respondeu
Excellent support and service from the extremely knowledgable and lovely Yvette. The full team are highly experienced and put me at my ease which was really appreciated. What could have been a stress... Ver mais
A empresa respondeu
Heather was absolutely fantastic in the Ayr store infact all the staff cannot do enough for you
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Ayr
Escrito pela empresa
Informações de contacto
182 High Street, KA7 1RQ, Ayr, Reino Unido
4,9
Excelente
259 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Was good costume service and got what I…
Was good costume service and got what I needed they are both lovely Andrew and Angie
12 de fevereiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Ayr
Hey Danielle,
Thanks for the lovely review and fantastic support for Andrew and Angie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very good andrew was best help a could…
Very good andrew was best help a could ever ask for
7 de fevereiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Ayr
Hey Scott,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Simon made it easy
Thinking of joining Vodafone after a good experience in Irvine. Came to Ayr and spoke to Simon who gave me my options on adding a SIM to my account. He's daft for dogs, and I'll be back once I've weighed up my options
6 de fevereiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Ayr
Hey James,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Made very welcome by Rosie
Made very welcome by Rosie. Went to extreme to help us. Went through everything we needed to know. Ayr store.
6 de fevereiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Ayr
Hey Gareth,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Andrew was very helpful in finding my…
Andrew was very helpful in finding my new phone and setting it up
Would definitely use again
5 de fevereiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Ayr
Hey Cameron,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Fab service from Andrew
5 de fevereiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Ayr
Hey Carol,
Thanks for the lovely review and fantastic support for Andrew.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
was in the ayr store today as my sim…
was in the ayr store today as my sim wasn’t working after getting a new phone. all staff are great, charlie’s customer service was fantastic since the second i entered the store. couldn’t have asked for better.
3 de fevereiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Ayr
Hi Josh,
Thank you so much for your wonderful review and the amazing support you’ve shown for charlie—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
POOR SERVICE VODAFONE
I have been trying to get a refund from Vodafone since mid December.
I purchased two sims online and collected them from the Ayr store.
We were going to FUERTEVENTURA the following day. So I asked about roaming. The manager told me that Europe was within my contract.
I stopped several days later, when I noticed I was being charged. Only using local cafes, shopping centres, hotel, etc.
Whilst there I purchased a Gygacube. I was told that it would solve my poor signal problem, in Newton Stewart area. Thing is, it works the same way as a phone, through a sim. So was just as useless.
So to sum up. Not happy being sold a modem at £15, just as useless as my original EE sim phones. Not happy being told my refund is low, because I was roaming for three days, totally unaware.
I don't use Facebook. Not my cup of tea.
26 de janeiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Ayr
Hey Joe,
Thank you for taking the time to share your experience, and I’m genuinely sorry to hear about the issues you've faced. This is certainly not the level of service we aim to provide.
It’s disappointing to hear about the confusion around roaming charges and the advice you were given before your trip. We understand how frustrating it must be to receive unexpected fees while travelling, especially when you were assured your usage would be included in your plan. You should always be given clear and accurate information so you can make the best decisions for your needs.
Regarding your refund request, we appreciate how long you’ve been waiting and understand your frustration. We’d really like to take another look into this and help get things resolved as quickly as possible, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Rosie has spent a long time helping me…
Rosie has spent a long time helping me with my contract and setting up my new phone. Great service
15 de janeiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Ayr
Hey Keith,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great help from walking in to leaving…
Great help from walking in to leaving the store
9 de janeiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Ayr
Hey Ross,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Was easy no hassle guy was very helpful.
6 de janeiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Ayr
Hey Dylan,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Andrew was great sorted us out very…
Andrew was great sorted us out very promptly great customer service skills also gave us a great deal on our broadband too. Thanks very much!!
5 de janeiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Ayr
Hey Chelsea,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Andrew.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Andrew was a great help!
Came to store looking for help with my transfer. Spoke to Andrew when helped a great deal and he even took the steps to move my accounts together too! Thank you again!x
5 de janeiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Ayr
Hey Anne,
Thanks for the lovely review and fantastic support for Andrew.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Excellent customer service
Excellent customer service from Andrew.Very helpful with lots of different options to suit me.Friendly and approachable too.
4 de janeiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Ayr
Hey Emma,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dealt with charlie in store
I upgraded my sim and got my details moved from one phone to another device charlie was great
4 de janeiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Ayr
Hey Valerie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nathan was amazing and baby Adam…
Nathan was amazing and baby Adam approves friendly staff member a credit to your company.
3 de janeiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Ayr
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I had a lovely lady helping today.
I had a lovely lady helping today. Very helpful and easy to talk to.
3 de janeiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Ayr
Hey Paula,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Angela gave excellent options
Taking a trip to new Zealand and came to the ayr store and spoke to Angela who explained my options. Thanks to her excellent serviceni chose to upgrade to get a new Samsung and be able to use my phone abroad at no extra cost. Thank you very much!
3 de janeiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Ayr
Hey Anthony,
Thanks for the lovely review and fantastic support for Angela.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went into Ayr store to check status of…
Went into Ayr store to check status of number port . Spoke to Andy, confirmed number port will go through on Monday 😍,. Ended up getting home broadband and a better deal too with money off the broadband as I now have a mobile account with Vodafone. Happy Days. Lovely guy and very knowledgeable too..
3 de janeiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Ayr
Hey Angela,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good customer experience from Andy in…
Good customer experience from Andy in Ayr branch.
2 de janeiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Ayr
Hey Lynne,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
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