Wow, it's incredible to have such good customer service these days. The team at Vodafone in Bognor went above and beyond to help me with a technical issue that's been causing serious business problems... Ver mais
A empresa respondeu
Localização
Alterar localização41 London Road, PO21 1PQ BOGNOR REGIS, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Summer in your Bognor Regis branch was amazing, very friendly and professional. She explained the contract in detail. Very happy
A empresa respondeu
James in the Bognor store, has taken the time today to get my mobile back up and running, and connected to a new sim. This is after I have spent countless hours on the phone to the complaints team and... Ver mais
A empresa respondeu
We had a lot of questions which we wanted asking, the team Ellie, who served us and is training was very officiant and if unsure of an answer would ask Brad, James for advise who gave us the answer... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
- Empresa de telecomunicação
Sobre Vodafone UK - Bognor
Escrito pela empresa
Informações de contacto
41 London Road, PO21 1PQ, BOGNOR REGIS, Reino Unido
4,9
Excelente
133 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Help needed! Help received
Came in to the Bognor branch and was met by a friendly chap upon entering. I understand very little with phones and he helped me out and also got my phone up and running again. Much appreciated.
13 de julho de 2023
Opinião espontânea
Resposta da Vodafone UK - Bognor
Hey Graeme,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Charlie helped me make my contract…
Charlie helped me make my contract cheaper and sort s few issued I had with the use of my phone and vodafone app. He was amazing and provided me with great customer service
10 de julho de 2023
Opinião espontânea
Resposta da Vodafone UK - Bognor
Hey Elizabeth,
Thanks for letting us know what an amazing job Charlie did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
I came into store as I was having…
I came into store as I was having issues with my mobile data, Charlie reset all my settings and now it is working
6 de julho de 2023
Opinião espontânea
Resposta da Vodafone UK - Bognor
Hey Janet,
Thanks for letting us know what an amazing job Charlie did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Charlie and George helped me purchase a…
Charlie and George helped me purchase a new phone and helped me set it up and answered any questions I had, great experience
30 de junho de 2023
Opinião espontânea
Resposta da Vodafone UK - Bognor
Hey Margaret,
Thanks for the lovely review and fantastic support for Charlie and George.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Unhelpful staff will not help with anything post sale
Rude, unhelpful staff. Namely the blonde girl, Meg who spent most of her time on the phone to her boyfriend asking whether her parcels had been delivered and chatting about her afternoon plans.
I went in today after receiving a letter from debt collectors about an outstanding bill for an account I closed a year ago! Or so I thought! The salesperson I saw in store last year hadn't actioned my request and so I had continued to be billed and this had been passed to a debt collection agency.
After much back and forth the assistant manager Charlie handed me a generic form with an out of date complaint number. Both insisted they could not help and in fact the 2 other customers who visited whilst I were there were fobbed off too.
It was abundantly clear that they only care about making sales and not resolving problems post purchase.
Due to their attitudes I have cancelled all of my Vodafone accounts (and got it in writing!) and will not be recommending them to anyone. Absolutely abysmal customer service.
28 de junho de 2023
Opinião espontânea
Resposta da Vodafone UK - Bognor
Hi D Lewis,
This is absolutely not the type of instore experience we want any of our customers to have. I can certainly appreciate how concerning it must be to have a letter from a Debt Collection Agency, especially when you aren't expecting it.
Please come chat to my team on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY so we can get this investigated and put right for you. We can also raise a complaint for you and work to get you a satisfactory resolution over on social media.
Thanks,
Vodafone Social Media Team
No 5g to 5g Internet! Excellent service!
I came into store today as since getting my new phone a year ago I have not been able to get 5g signal. I have been to numerous stores to try and solve the issue with many Sim swaps and the promise of a fix, nothing. Charlie and George have gone above and beyond today to get the issue rectified. After over an hour in store and a full plan reset I finally have 5g! Thank you so much for your help. Also entertained my dog who was more than happy with their service (strokes) 🐶
28 de maio de 2023
Opinião espontânea
Resposta da Vodafone UK - Bognor
Hi Kevin. Thank you for your glowing 5-star review for both Charlie and George. It's always lovely to read such fantastic feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Thanks again,
Vodafone Social Media Team
Charlie in the bognor store was amazing…
Charlie in the bognor store was amazing and helped me with an upgrade and transferred my data, his customer service was excellent and I'm very happy
27 de maio de 2023
Opinião espontânea
Resposta da Vodafone UK - Bognor
Hey Anna,
Thanks for letting us know what an amazing job Charlie did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Sam was very welcoming and answered all…
Sam was very welcoming and answered all the questions l had.He was patient with me and was smiling throughout the conversation.I had to take the deal he sold the products so well.
29 de abril de 2023
Opinião espontânea
Resposta da Vodafone UK - Bognor
Hi Nyemwe. Thank you for your review for Sam. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Thanks again,
Vodafone Social Media Team
customer service help
Gone above and beyond to help me reset my phone. Megan was great.
22 de abril de 2023
Opinião espontânea
Resposta da Vodafone UK - Bognor
Hi John,
Thank you for your review. Great to see that Megan helped you with resetting your phone. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Vodafone bognor great service
Charlie the assitant manager was great, he helped me sort mybcontract out for a cheaper rate and helped me setup my new phone! I recommend him highly!
Very pleasent experiance in the bognor store!
22 de abril de 2023
Opinião espontânea
Resposta da Vodafone UK - Bognor
Hi Janice. Thank you for your review for Charlie from our Bognor store. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Happy Sale
Very happy with how adviser Sam, saved me alot of money and very appreciated your patience
22 de abril de 2023
Opinião espontânea
Resposta da Vodafone UK - Bognor
Hi Patricia. Thanks for your review for Sam. It's always great to read such lovely feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
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