Sonya was amazing. I came into the Vodafone store in a state of distress and she helped solve all my problems in a very professional manner and now I am leaving the store extremely happy with all the... Ver mais
A empresa respondeu
Localização
Alterar localização1 Commercial Road, BH2 5RH Bournemouth, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
Kiera and Hayley at the Bournemouth branch were extremely helpful and cheerful in helping me get my broadband sorted. I'm incredibly satisfied with the service! 5 stars.
A empresa respondeu
Flew into Vodaphone Bournemouth today, spoke to Gary and Zacaree who were super kind and knowledgeable about Broadband. I’m so excited to get my 5G broadband an I’ve got the brand new 5G router, model... Ver mais
A empresa respondeu
Saturday 1st August, I came into the Vodafone Bournemouth branch with mother and father who wanted to renew. They had been promised a renewal price for two contracts on a previous visit. We were looke... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Bournemouth
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contacto
1 Commercial Road, BH2 5RH, Bournemouth, Reino Unido
4,7
Excelente
189 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I visited Bournemouth store today was…
I visited Bournemouth store today was seen today by Gary . I needed a upgrade on my phone he sorted me out with a upgrade and was very helpful , him and his team were very friendly, it was so nice to find out all the information I was given . 10/10 goes to Gary thank you
19 de março de 2026
Opinião espontânea
Resposta da Vodafone UK - Bournemouth
Hey Lynn,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amy was amazing..very helpful
6 de março de 2026
Opinião espontânea
Resposta da Vodafone UK - Bournemouth
Hi Andrew,
Thank you so much for your wonderful review and the amazing support you’ve shown for Amy —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Excellent service from Amy
Amy was very knowledgeable, patient with my lack of knowledge and efficient even when things weren't straightforward. Excellent customer service.
4 de março de 2026
Opinião espontânea
Resposta da Vodafone UK - Bournemouth
Hey Ian,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I was served by the delightful Kiara…
I was served by the delightful Kiara who explained everything at my pace as I'm hopeless with technology. She was very patient, kind and caring and is a credit to your company. Thanks a million Kiara, will see you soon.
3 de março de 2026
Opinião espontânea
Resposta da Vodafone UK - Bournemouth
Hey Kathy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Resposta da Vodafone UK - Bournemouth
Hey Daniel,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for team.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
She’s very lovely and very helpful to…
She’s very lovely and very helpful to me today,
Well appreciated her patience and understanding
17 de fevereiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Bournemouth
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amy was very informative
Amy was very informative, kind and honest. She went through all the options and wasn’t pushy.
An asset to the company
16 de fevereiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Bournemouth
Hey Chris,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Bournemouth store
These 5 stars are for the helpful understanding staff in the Bournemouth store, particularly Gary, the assistant store manager, who went above and beyond to do all he could to help with a delivery issue.
14 de fevereiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Bournemouth
Hey Mrs Hill,
Thanks for the lovely review and fantastic support for Gary.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amy was very professional and…
Amy was very professional and knowledgeable. A very pleasant lady to deal with A*
14 de fevereiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Bournemouth
Hey Frances,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent service in store from Amy
A very helpful and knowledgeable colleague in the Bournemouth store,her name is Amy.
6 de fevereiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Bournemouth
Hey Phillip,
Thanks for the lovely review and fantastic support for Amy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I re-visited Vodafone Bournemouth…
I re-visited Vodafone Bournemouth branch, luckily the satff Amy helped me again. It was impressive about her flexive and thoughtful service. My husband and I were ready to leave the branch as we didn't accept the initial deal. Amy was patient and compassionate to help us find the second deal, she offered us choices and asked appropriate questions without pushing selling. She said to me that she loved her job.
14 de janeiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Bournemouth
Hey Wan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
great experience at Vodafone bournemouth
I went to this store enquiring about a new phone on contract and was served very quickly and professionally by Amy - she explained everything so clearly and I felt very well looked after. excellent service from this young lady and I am very happy with my new phone and contract. highly recommend this store and Amy in particular to help you make the right choice for your next phone! five stars
12 de janeiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Bournemouth
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Lucie was really helpful and clear
Lucie was really helpful and clear - great service
29 de dezembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Bournemouth
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kind and smart worker (Amy)
The worker who helped me was very kind and make the experience amazing. Her name is Amy, she were smart, helpfull and very kind.
Thank you for your help Amy.
9 de dezembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Bournemouth
Hey Benjámin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Efficient Service
Amy completed my transaction to broadband switch efficiently.
5 de dezembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Bournemouth
Hey Steve,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Quick and efficient
Quick and efficient, and got a great deal, Amy knew what she was doing!
2 de dezembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Bournemouth
Hey Richard,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The outsourced installers should be revirewed
I upgraded my broadband in September to full fibre, I was instantly emailed date for installation from city fibre this was a two month wait. I was phone seven days before installation by cityfibre, who are the outsourced engineers, to cancel my appointment due to engineers reporting more work needed at my building, I instantly phoned Vodafone. Spoke to Tara, a lovely helpful young lady, she understood my frustration and instantly phone city fibre, who then agreed that the installation would go ahead on the same day as previously booked. All the usual texts and emails to confirm, even on the day of installation I had text and email at 10 am in the morning to remind me, then at 11:30 text to say installation cancelled due to network error. I then phone Vodafone again they contacted city fibre and we told engineering problem. I do agree with other reviews that the Customer Care team are very, very polite and help as much as possible. My gripe with Vodafone is that they should get a more reliable outsourced installation company, as I will never recommend Vodafone after all this frustration. The fact that neither Vodafone or city fibre can give me another installation date with no true reason as to why my installation was cancelled..
17 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Bournemouth
Hi. We appreciate you sharing your broadband installation experience. It's disappointing to hear the issues you faced with the installation and the frustration caused by the cancellations and lack of clear reasons. This isn't the experience we want you to have, nor the service that we strive for here at Vodafone.
Vodafone Social Media Team
Lucy at the Bournemouth Vodafone store
Lucy at the Bournemouth Vodafone store, was absolutely fantastic to deal with, very knowledgeable very helpful and very friendly, she and the other staff with her were an absolute delight to deal with, plus she has saved me on my monthly bills over o2 , overall an excellent customer service was had by me , all the staff were very friendly and helpful.one happy customer, thank you
Darren
12 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Bournemouth
We're happy to hear that you had such a positive experience and appreciate you sharing your feedback with us. Thank you for your lovely review.
Thanks,
Vodafone Social Media Team
Kiara really knew her stuff & made my…
Kiara really knew her stuff & made my transition from O2 easy
4 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Bournemouth
Hi. We're happy to hear that the transition was easy, and someone's knowledge was helpful! We appreciate you taking the time to leave us feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amy was extremely helpful and very…
Amy was extremely helpful and very pleasant
4 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Bournemouth
Hi. We're happy to hear that you found our team member helpful and pleasant. We appreciate your feedback and your time. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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