Sonya was amazing. I came into the Vodafone store in a state of distress and she helped solve all my problems in a very professional manner and now I am leaving the store extremely happy with all the... Ver mais
A empresa respondeu
Localização
Alterar localização1 Commercial Road, BH2 5RH Bournemouth, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
Kiera and Hayley at the Bournemouth branch were extremely helpful and cheerful in helping me get my broadband sorted. I'm incredibly satisfied with the service! 5 stars.
A empresa respondeu
Flew into Vodaphone Bournemouth today, spoke to Gary and Zacaree who were super kind and knowledgeable about Broadband. I’m so excited to get my 5G broadband an I’ve got the brand new 5G router, model... Ver mais
A empresa respondeu
Saturday 1st August, I came into the Vodafone Bournemouth branch with mother and father who wanted to renew. They had been promised a renewal price for two contracts on a previous visit. We were looke... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Bournemouth
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contacto
1 Commercial Road, BH2 5RH, Bournemouth, Reino Unido
4,7
Excelente
189 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Amy in Bournemouth store was excellent…
Amy in Bournemouth store was excellent keeping calm and professional throughout.
Appreciated everything she did a real credit to your team.
Thanks
Dave
1 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Bournemouth
Hi. We appreciate you taking the time to share your positive experience! It's great to hear that you received excellent support and that her professionalism was appreciated. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Awesome Service
Popped in to sort out home broadband and new phone. Amy couldn’t have been more helpful. All sorted as fast as the system would allow 😂
1 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Bournemouth
Hi. We're happy to hear that you had such a positive experience setting up your home broadband and new phone. We appreciate your kind words and are so glad we could help, even with system limitations! Thanks for your feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very disappointing
My wife and I visited the Vodafone store in Bournemouth city centre for a simple request. After some time, Amie came to assist us, but she spoke to us in a rude manner. At one point, during heavy rain, she sent me back home to bring my bank card. After that, she said that due to our address change, she couldn’t do anything and that my wife would be left without a SIM card for 24 hours. She also said my wife must come back in person tomorrow to get a new SIM card, even though my wife has to work and cannot do that. In the end, she rudely said there was nothing she could do for us. Overall, I am very dissatisfied with Vodafone’s service and will definitely switch to EE.
19 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Bournemouth
I sincerely apologize for the difficulties you have encountered with our service, and I truly regret the inconvenience caused. If you still need any support please contact our dedicated team that can be reached by calling 0333 304 0191 or via live chat here - https://vodafone.uk/2aDQ1gh. If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks, Vodafone Social Media Team
broadband service…
I went to apply for a broadband service , Lucy was of great help and very informative about everything i needed to know , i had a smooth sailing experience !!
18 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Bournemouth
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Amy was very helpful in getting a new…
Amy was very helpful in getting a new phone.
14 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Bournemouth
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Spoke with Amy who has assisted me in…
Spoke with Amy who has assisted me in swapping from my existing broadband provider to Vodafone hassle free, have got an appointment for the changeover in 2 weeks, very happy with the way Amy walked me through the process and answered any questions I had easily
1 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Bournemouth
Hey David,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I got a nice treatment from Amy
I got a nice treatment from Amy
She is so lovely
I love her services
1 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Bournemouth
Hey Joy ,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Disappointing portable broadband purchase experince
I went there to get a broadband, after all the procedure was almost done. They couldn’t do the final push because somebody had already placed order for the cube online yesterday. They were oblivious to it the whole time they did the process and since it was the last cube the only option they gave me was to get another one after two days. The whole reason I am going to a store is to get it right away but after waiting for almost half an hour they took the cube they gave me. It’s beyond disappointing to experience this in current time.
28 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Bournemouth
Hey Jason,
We are truly sorry to hear about your recent experience at our store. It’s disappointing to know that after going through the entire process, the final step couldn’t be completed — especially after you had waited for nearly half an hour. We understand how frustrating it must have been, especially when your intention was to get the broadband setup immediately. This is certainly not the experience we aim to provide, and I sincerely apologize for the inconvenience caused. If you would like this to be raised as an official complaint, or if you want us to further investigate this for you, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Kiera in Bournemouth shop extremely…
Kiera in Bournemouth shop extremely helpful and very knowledgeable about the product
16 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Bournemouth
Hey Maureen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great experience
Great experience. Lucy was very helpful and friendly. Great service and had sorted everything I needed. 5 stars all around!
13 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Bournemouth
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Bournemouth Vodafone is a great credit to that company
Went to Vodafone Bournemouth and had two members of the team help my partner and I get new phones and new contracts. The team members were Amy and Lucy were so helpful. We're not exactly tech savvy - but Lucy and Amy both explained (patiently) all the different choices and set everything up for us. Even when we went in again the following day (and, blush, the day after) to ask for instructions/help, they were charming and really knew their stuff. These two team members were a credit to Vodafone and the sort of people one really needs when embarking on new phone and contract deals.
11 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Bournemouth
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Amy looked after me extremely well
Amy looked after me extremely well, advising me very professionally.
10 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Bournemouth
Hey Aprian,
Thanks for the lovely review and fantastic support for Amy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very kind and very professional and…
Very kind and very professional and patient person thank you for your help Hayley
25 de agosto de 2025
Opinião espontânea
Resposta da Vodafone UK - Bournemouth
Hey Ali,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Hayley.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Helpful, friendly and thorough
Popped in to store today about a new phone and contract and was welcomed by Amy. She helped me from start to finish, ensured I was able to get a new contract at a great price with the phone I wanted. She searched different options, wrote everything down so I could compare and was patient when I was asking questions. She explained everything she was doing from looking for the best deals, to doing my credit check which really helped me to process everything.
10 de agosto de 2025
Opinião espontânea
Resposta da Vodafone UK - Bournemouth
Hey Yetti,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful lady easy to follow
9 de agosto de 2025
Opinião espontânea
Resposta da Vodafone UK - Bournemouth
Hey Mackinnon,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amy and Hayley were very helpful
Amy and Hayley were very helpful, clear explanation and friendly.
I was very happy with the service provided with my upgrade and my son’s sim.
Thank you, Justine
2 de agosto de 2025
Opinião espontânea
Resposta da Vodafone UK - Bournemouth
Hey Justine,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fantastic service so helpful and…
Fantastic service so helpful and reassuring! Thank you
2 de agosto de 2025
Opinião espontânea
Resposta da Vodafone UK - Bournemouth
Hey Jane,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Condescending, defensive and aggressive customer service in-store
I am a paying Voxi customer and recently my phone decided to stop making or receiving any calls or sending/receiving any text or iMessages. I am not the best with technology but after scrolling the web, having spoken with Voxi advisors both online and over the phone and having no useful solution provided, I was told I had to visit a Vodafone store in person to resolve the issue. I visited the Vodafone Bournemouth store and explained the issue calmly to a male member of staff (did not catch his name) and asked politely for help. However, I was immediately met with a hostile, defensive and quite angry manner? He was extremely condescending, non-communicative when dealing with my phone and seemed to want to place blame on me for everything even when he couldn't figure out what the problem was? He was fiddling around, kept thinking he had fixed the issue and acting smug about it then discovering it was something else and asking who had done this to my phone because 'it was either me or a fairy' ... he claimed that the crack in my phone screen was the reason for not being able to make calls or texts then proceeded to tell me he shouldn't even be helping me, it should cost £25. In the end I left the store after having spent nearly an hour there, we managed to successfully send one text and make a call, however when I got home I realised that the issue was still there and eventually managed to resolve it myself by removing the physical SIM in my phone, which he had not thought of suggesting. I will not be visiting this store again and would advise others to be wary as I felt extremely uncomfortable and as though I was being told off the whole time just for seeking help from a supposed professional.
28 de julho de 2025
Opinião espontânea
Resposta da Vodafone UK - Bournemouth
Hey Lewis,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Haily & Atilla were so helpful &…
Haily & Atilla were so helpful & friendly. Making spending money very painless!
12 de julho de 2025
Opinião espontânea
Resposta da Vodafone UK - Bournemouth
Hey Mari,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Lucie
Lucie, Liam, Josh and Hayley were amazing and helped me out with my iPad
11 de julho de 2025
Opinião espontânea
Resposta da Vodafone UK - Bournemouth
Hey Amy,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Lucie, Liam, Josh and Hayley.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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