I needed advice on changing my internet provider so went into the Caerphilly store. I was greeted by the manager who escorted me to a seat where a member of staff was ready to serve me. (I am disa... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 22 , Cwrt-y-Castell, CF83 1NU CAERPHILLY, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Thank you for providing an excellent service by Danny at Vodafone Caerphilly store. Helped me everything on new phonw. Professional as always
A empresa respondeu
Again the staff here are exceptional. Spent a hour here going through multiple choices about my ee number and broadband, it seemed like a lot but at the end of the conversation I felt better about mak... Ver mais
A empresa respondeu
Visited the Caerphilly Branch Yesterday to renew plan and to add additional person. It was good to engage with a human being rather than faceless call center operatives or AI virtual assistanc... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Caerphilly
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contacto
Unit 22 , Cwrt-y-Castell, CF83 1NU, CAERPHILLY, Reino Unido
4,9
Excelente
168 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
always a pleasure Tim is very helpful…
always a pleasure Tim is very helpful and knowledgeable, he is very polite and chatty.
11 de agosto de 2025
Opinião espontânea
Resposta da Vodafone UK - Caerphilly
Hey Jodie,
Thanks for the lovely review and fantastic support for Tim.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone for the speeds…
We joined Vodafone for the speeds promised but unfortunately the speeds and the bad customer service was very frustrating as no one there would listen and so we left in may as per contract and now have virgin gigabit over 1000 Mbps. And now the cheek of them they have been trying to bill me when we do not owe them anything.
8 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - Caerphilly
Hi Robert,
We’re truly sorry to hear about your experience and completely understand your frustration. It’s deeply concerning that you’ve had to go through this. This is certainly not the level of service or accountability we strive to uphold.
If you would like this to be raised as an official complaint, and you have already spoken to the relevant Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks
Vodafone Social Media Team
Danny was very helpful and…
Danny was very helpful and knowledgeable and an asset to Vodafone. I am very pleased with the service. I would highly recommend to family and friends.
6 de agosto de 2025
Opinião espontânea
Resposta da Vodafone UK - Caerphilly
Hey Jacqueline,
Thanks for the lovely review and fantastic support for Danny.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
EXCELLENT SERVICE
EXCELLENT SERVICE, REALLY HELPFUL,FRIENDLY UNDERSTANDING AND REALLY KNOWS HER JOB. WELL DONE SHANNON OF CAERPHILLY STORE 22 CWRT-Y-CASTELL,CAERPHILLY.CF83 1NU
14 de julho de 2025
Opinião espontânea
Resposta da Vodafone UK - Caerphilly
Hey Carol,
Thanks for the lovely review and fantastic support for Shannon.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Shannon was very helpful in setting me…
Shannon was very helpful in setting me up with new phone and made my broadband cheaper
5 de julho de 2025
Opinião espontânea
Resposta da Vodafone UK - Caerphilly
Hey Linda,
Thanks for the lovely review and fantastic support for Shannon.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful from all the staff at…
Very helpful from all the staff at Caerphilly and very friendly place to go particularly from Shannon
5 de julho de 2025
Opinião espontânea
Resposta da Vodafone UK - Caerphilly
Hey karl,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful staff member.
Went into the Caerphilly store to try and sort out an issue I had. A few days before I had contacted Vodafone by telephone and had great difficulty explaining what I would like to happen.
It turns out that they had not completed my request satisfactorily.
I spoke to an assistant whose name began with T, in store and explained what had happened. After checking what I wanted, he took the time to explain everything to me and cancelled the part of the plan that I did not want or need, but was told it was part of the package.
T was polite and took the time to explain things to me and what he was going to do to assist me. He was able to cancel part of the package.
He sorted everything out for me. Very helpful.
2 de julho de 2025
Opinião espontânea
Resposta da Vodafone UK - Caerphilly
Hey Karen,
Thanks for the lovely review and fantastic support for T.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fantastic from Tim in Caerphilly
Fantastic from Tim in Caerphilly. Helped me out with new phone and plan. Brilliant service
2 de julho de 2025
Opinião espontânea
Resposta da Vodafone UK - Caerphilly
Hey Jackie,
Thanks for the lovely review and fantastic support for Tim.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful staff
Very helpful staff, full explanation, and help in setting up new device.
2 de julho de 2025
Opinião espontânea
Resposta da Vodafone UK - Caerphilly
Hey Peter,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Danny in Caerphilly helped me moved my…
Danny in Caerphilly helped me moved my number to a new sim only plan with a much cheaper plan than what I was paying before.
24 de junho de 2025
Opinião espontânea
Resposta da Vodafone UK - Caerphilly
Hi. Thank you for leaving us this amazing review. We're happy to see you've had some excellent service from Danny in one of our stores.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great staff
Helped transfer all my data, friendly staff very helpful
9 de junho de 2025
Opinião espontânea
Resposta da Vodafone UK - Caerphilly
Hey Gail,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Resposta da Vodafone UK - Caerphilly
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Really happy with the service from…
Really happy with the service from Caerphilly store. Upgrade to Samsung A16.
16 de maio de 2025
Opinião espontânea
Resposta da Vodafone UK - Caerphilly
Hey Kirk,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Resposta da Vodafone UK - Caerphilly
Hey Claire,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Went to my local store to send my phone…
Went to my local store to send my phone off for repair. It came back repaired quicker than I thought it would take. Speedy service
8 de maio de 2025
Opinião espontânea
Resposta da Vodafone UK - Caerphilly
Hey Beverley,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Tim was brilliant very polite very…
Tim was brilliant very polite very knowledgeable. I will recommend him to all my friends. Great knowledge of football too
8 de maio de 2025
Opinião espontânea
Resposta da Vodafone UK - Caerphilly
Hey Antony,
Thanks for the lovely review and fantastic support for Tim.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I upgraded to Samsung A36 from a…
I upgraded to Samsung A36 from a Samsung
A15 as I needed more storage and a faster phone with a better camera. Really happy with the recommendation from Danny in the Caerphilly store
18 de abril de 2025
Opinião espontânea
Resposta da Vodafone UK - Caerphilly
Hey Mary,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Professional and knowledgeable
Really helpful, knowledgeable and professional staff. Shannon served me on this occasion, she is really helpful with my phone requirements. I have been with Vodafone for year's and not intending change.
12 de abril de 2025
Opinião espontânea
Resposta da Vodafone UK - Caerphilly
Hey Sarah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service
Great service. Tim was very helpful and efficient. The assistance & advice we received was excellent. 👍
7 de abril de 2025
Opinião espontânea
Resposta da Vodafone UK - Caerphilly
Hey Julie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great staff friendly service
5 de abril de 2025
Opinião espontânea
Resposta da Vodafone UK - Caerphilly
Hey Karen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
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Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.