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Vodafone UK - Cheltenham Opiniões 

430
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TrustScore: 5 em 5

4,9

Operadora de redes móveis
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152 High Street, GL50 1EN Cheltenham, GB

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Liam was extremely helpful in trying to sort out the pop ups on my phone which was stopping me from using it plus we looked at costs for broadband and he has saved me money so a productive visit

A empresa respondeu

Classificada 5 em 5 estrelas

Great service from Luther who helped me when my 5g router was damaged. Very kind and patient and got me back online that afternoon.

A empresa respondeu

Classificada 5 em 5 estrelas

Popped into the store to look around and ended up switching my contract to Vodafone! Arun helped me with saving money on my new plan compared to my recent contract and even convinced me about getting... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Izzy was very friendly and informative! Helped me out with my limited knowledge of the subject

A empresa respondeu

Informações sobre a empresa

  1. Operadora de redes móveis
  2. também em
  3. Empresa de telecomunicação
  4. Loja de telemóveis
  5. Operador de Internet
  6. Serviço de hospedagem web

Sobre Vodafone UK - Cheltenham

Escrito pela empresa

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Informações de contacto

  • 152 High Street, GL50 1EN, Cheltenham, Reino Unido

4,9

Excelente

TrustScore: 5 em 5

430 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as opiniões

(430)

42 962 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Alex was super super helpful

8 de agosto de 2025
Opinião espontânea
logótipo da Vodafone UK - Cheltenham

Resposta da Vodafone UK - Cheltenham

Hi Megan,

Thank you so much for your wonderful review and the amazing support you’ve shown for Alex —it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Alex and Arun ere excellent

Alex and Arun ere excellent, restored my faith in the Cheltenham store Excellent service

6 de agosto de 2025
Opinião espontânea
logótipo da Vodafone UK - Cheltenham

Resposta da Vodafone UK - Cheltenham

Hi Lyn ,

Thank you so much for your wonderful review and the amazing support you’ve shown for Alex and Arun—it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Ikran was very helpful thank you

Ikran was very helpful thank you

2 de agosto de 2025
Opinião espontânea
logótipo da Vodafone UK - Cheltenham

Resposta da Vodafone UK - Cheltenham

Hey Michael,

Thanks for the lovely review and fantastic support for Ikran.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Mike was fantastic and was very patient…

Mike was fantastic and was very patient and helpful whilst setting up 3 new phones for my family.

26 de julho de 2025
Opinião espontânea
logótipo da Vodafone UK - Cheltenham

Resposta da Vodafone UK - Cheltenham

Hey Clare,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Ikran is quite customer friendly and…

Ikran is quite customer friendly and professional in discharging her duties.

26 de julho de 2025
Opinião espontânea
logótipo da Vodafone UK - Cheltenham

Resposta da Vodafone UK - Cheltenham

Hey there,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Staff praise

Billy was brilliant with my mum (who is 80). Very patient, polite, attentive, most importantly - nice. Managed to fix the phone. 10/10 customer service :)

22 de julho de 2025
Opinião espontânea
logótipo da Vodafone UK - Cheltenham

Resposta da Vodafone UK - Cheltenham

Hey Dorian,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Mobile WIFI

Luther was very patient and answered all our questions clearly and concisely.

19 de julho de 2025
Opinião espontânea
logótipo da Vodafone UK - Cheltenham

Resposta da Vodafone UK - Cheltenham

Hey Susan,

Thanks for the lovely review and fantastic support for Luther.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Luther was kind and patient with us and…

Luther was kind and patient with us and explained everything so we could understand. We were not rushed and he was extremely helpful. I will defo be back to this store.
Luther is a credit to your company as his customer care was amazing. I will be back very soon to update my phone and will look forward to his help and expertise. He is amazing! I didn't get anxious about sorting phone problems this visit to the store. Thank you Luther!

14 de julho de 2025
Opinião espontânea
logótipo da Vodafone UK - Cheltenham

Resposta da Vodafone UK - Cheltenham

Hey Sheryl,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

I have to say I am so impressed with…

I have to say I am so impressed with the Vodafone store staff, Luther, Azad and Daniel, excellent service when I traded in my phone.

4 de julho de 2025
Opinião espontânea
logótipo da Vodafone UK - Cheltenham

Resposta da Vodafone UK - Cheltenham

Hey Sally,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Arun

Popped into the store to look around and ended up switching my contract to Vodafone! Arun helped me with saving money on my new plan compared to my recent contract and even convinced me about getting faster WIFI at home for a lower price which is incredible, will pop back into the shop to get that set up by Arun. His service was well good and professional, he’s very patient and such a lovely person! :)

1 de julho de 2025
Opinião espontânea
logótipo da Vodafone UK - Cheltenham

Resposta da Vodafone UK - Cheltenham

Hey Tanya,

Thanks for the lovely review and fantastic support for Arun.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Ikran gave us excellent service

Ikran gave us excellent service. Very knowledgeable and explained the changes to our contracts clearly. The outcome of our visit was very positive thank you.

7 de junho de 2025
Opinião espontânea
logótipo da Vodafone UK - Cheltenham

Resposta da Vodafone UK - Cheltenham

Hi Hugh.

We're happy to hear that you received excellent service.

Thanks,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Ikran Brilliant service

Ikran Brilliant service . Listening carefully to our requirements and made proactive suggestions for our broadband provision which were really effective . Pleasant , cheerful and articulate

7 de junho de 2025
Opinião espontânea
logótipo da Vodafone UK - Cheltenham

Resposta da Vodafone UK - Cheltenham

We're happy to hear that you received brilliant service.

If you need anything, please reach out to our Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

The staff are friendly and knowledgeable

The staff are friendly, helpful and really nice guys. Azad is really helpful and patient. Thank you

31 de maio de 2025
Opinião espontânea
logótipo da Vodafone UK - Cheltenham

Resposta da Vodafone UK - Cheltenham

Hey Shelley,

Thanks for the lovely review and fantastic support for Azad.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Upgrade

Azard was amazing, he helped me a lot, answered at all my questions! And now i have a new phone.

18 de maio de 2025
Opinião espontânea
logótipo da Vodafone UK - Cheltenham

Resposta da Vodafone UK - Cheltenham

Hey Raul,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Ikran

Ikran - fantastic support, very polite, professional and knowledgeable. Highly recommended.

16 de maio de 2025
Opinião espontânea
logótipo da Vodafone UK - Cheltenham

Resposta da Vodafone UK - Cheltenham

Hey Dave,

Thanks for the lovely review and fantastic support for Ikran.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Andreia gave us all information we…

Andreia gave us all information we need. Very helpful.

12 de maio de 2025
Opinião espontânea
logótipo da Vodafone UK - Cheltenham

Resposta da Vodafone UK - Cheltenham

Hey Geoffrey, ​

Thanks for the lovely review and fantastic support for Andreia. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl​

Thanks again, ​

Vodafone Social Media Team

Classificada 5 em 5 estrelas

I was assisted very well in selecting…

I was assisted very well in selecting my new phone and getting it set up by Azad

6 de maio de 2025
Opinião espontânea
logótipo da Vodafone UK - Cheltenham

Resposta da Vodafone UK - Cheltenham

Hey there,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Alex was awesome

Alex was awesome. I had a few problems with various Vodafone accounts that have never really been sorted, but Alex was so helpful, quick and understood all my issues, sorting everything!

5 de maio de 2025
Opinião espontânea
logótipo da Vodafone UK - Cheltenham

Resposta da Vodafone UK - Cheltenham

Hey,

Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Classificada 1 em 5 estrelas

Awful service provider and worse…

Awful service provider and worse network coverage. I have been charged for more than 9 months for not using my mobile broadband. I visited the office and the manager told me he can't help me. I contacted customer care and there were even more unhelpful. I filed a complaint and absolutely nothing has been done. They make promises and dont keep them and i am fed up. I don't understand what service at all they provide.

4 de maio de 2025
Opinião espontânea
logótipo da Vodafone UK - Cheltenham

Resposta da Vodafone UK - Cheltenham

Hey,

I'm truly sorry to learn about the difficulties you've been experiencing with your broadband service and the ongoing charges. I can only imagine how frustrating this must be for you. It's understandable that after reaching out multiple times through the store, online support, and even filing a complaint, you still haven't found a resolution.

Please don't hesitate to contact our dedicated Broadband team at 0333 304 0191 or connect with them through Live Chat here: vodafone.uk/2LCJiTm

When you file a complaint, you should receive a reference number via email from the complaint team. Since you haven't heard back from them, I encourage you to reach out again with that reference number to ensure you get the assistance you need.

If you want to check the status of your complaint and have already spoken to the Broadband Teams without getting the resolution you hoped for, feel free to chat with my team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl

Thanks,
Vodafone Social Media Team

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