Mitch was absolutely fantastic, explained everything thoroughly in a way I could understand, treated me as a person not just a sale. Even gave advice re my mother's broadband and phone. Cannot praise... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 107-108 , Level 1 intu Derby, DE1 2PG DERBY, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Jade was very friendly, respectful and helpful. She patiently took me through the different options as I was considering a new sim and phone. Many thanks!
A empresa respondeu
Jade served me at Vodafone Derby. Good experience and she gave me all options available. Even went into detail regarding the Xchange policy for me and made her own personal research. Great experience... Ver mais
A empresa respondeu
Jade at Derby. Incredibly patient and never an issue having to repeat things! She wrote all the instructions manually for Me to take home and not panic. A very good experience for a non- tech s... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- também em
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Derby
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contacto
Unit 107-108 , Level 1 intu Derby, DE1 2PG, DERBY, Reino Unido
4,9
Excelente
305 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Jade was very helpful
Jade was very helpful, provided concise advice on buying a new handset, and dealt with the process swiftly.
17 de janeiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Derby
Hey Ben,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Jade is a star
Jade helped me retrieve my sim after loosing my account. Absolutely star was so helpful and a life saver
17 de janeiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Derby
Hey Cole,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great customer service
Great customer service. Jay & kady did an amazing job helping me. Would definitly recommend vodafone.
17 de janeiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Derby
Hey Richard,
Thanks for the lovely review and fantastic support for Jay and Kady.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dom in the Derby store was absolutely…
Dom in the Derby store was absolutely excellent, first class customer service and great advice. This guy was ace
15 de janeiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Derby
Hey Sean,
Thanks for the lovely review and fantastic support for Dom.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Te
I spoke to Ashleigh today she was
I spoke to Ashleigh today she was, Professional, kind, efficient and friendly. Thank you very much!
15 de janeiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Derby
Hey Anthony,
Thanks for the lovely review and fantastic support for Ashleigh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Spoke to jay he was very helpfull and…
Spoke to jay he was very helpfull and very patient
14 de janeiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Derby
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Resposta da Vodafone UK - Derby
Hey Colleta,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service from Dom and Miz
Excellent service from Dom and Miz. Very helpful with explaining everything as I'm not to best with technology. Would recommend.
8 de janeiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Derby
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Jade was very efficient
Jade was very efficient, knowledgeable and professional. Made the experience really easy. I wouldn't usually go into store but glad I did.
7 de janeiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Derby
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Jade was brilliant
Jade was brilliant, sorted everything i needed efficiently and checking several options for me along the way.
4 de janeiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Derby
Hey John,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Jade.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went to derby Vodafone had a host of…
Went to derby Vodafone had a host of problems seen Jay and Miz they were amazing helped me so much and were extremely patient made my life so much easier
4 de janeiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Derby
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
I came in for a upgrade,ash was very…
I came in for a upgrade,ash was very helpful,very good service!
very enthusiastic and lovely
1 de janeiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Derby
Hey Harold,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Execelent service from the store…
Execelent service from the store manager very helpfull
19 de dezembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Derby
Hey Shamim,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Great service from the manager even…
Great service from the manager even though I wasn't buying he still helped me out and I'm not a vodafone customer, when my contract ends I will 100% move to vodafone because of him
17 de dezembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Derby
Hey there,
Thank you for the wonderful review. It's a pleasure to receive such kind comments.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Spoke to Aj today
Spoke to Aj today. Came in for a pay as you go sim. He was amazing and helped me get a £10 sim only deal.. saved me alot of money.... thanks aj..
16 de dezembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Derby
Hi Leslie,
Thank you so much for your wonderful review and the amazing support you’ve shown for Aj—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
I have been waiting for Vodafone to activate my broadband
I have been waiting for Vodafone to sort my broadband issue out and all I get is nowhere I have been waiting to be connected for 7 weeks now and all I get is we are escalating it and we will call you back next week. Shocking service I would not recommend Vodafone to anyone.
12 de dezembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Derby
Hey Shawn,
We’re really sorry to hear about the delay in getting your broadband connected, waiting 7 weeks is absolutely not the experience we want for our customers. Thank you for sharing this feedback; we completely understand how frustrating this must be.
If you still need any help with this or would like us to look into anything further, please come and chat to us over on Facebook at vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Terrible Customer Service
Went into the shop after having my phone stolen and spoke to the store manager, Jay. I was told by him that in order to block my SIM and order a new one, this all had to be done by phoning customer services. I pointed out that I didn't have access to a phone and when I asked if I could use one in the shop, he just said no. I have since discovered that he could have blocked my stolen SIM and issued me with a new one there and then, but evidently he had no interest in helping me in what was an incredibly stressful situation, worrying that a criminal was potentially accessing my phone. The best he offered me was to write down the number for customer services on a piece of paper.
Not sure if this was one individual or the general attitude of the shop, but I have a hard time understanding what the point of the shop is if not to help customers in the circumstances I was in.
The only other experience I've had with this shop was a couple of years ago when I was looking to upgrade and they just said, you'll get better deals online.
Literally don't know what the point of the shop is.
4 de dezembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Derby
Hey Karl,
We’re truly sorry to hear about your experience at our store, especially during such a stressful situation after your phone was stolen. We completely understand how important it is to block your SIM immediately and get a replacement to prevent any misuse. It’s disappointing to know that you didn’t receive the support you needed at that moment, and we sincerely apologise for the inconvenience caused.
Please be assured that this is not the level of service we aim to provide. I suggest contacting the support teams by calling 0333 304 0191 or by engaging with them through Live Chat here: http://vodafone.uk/2LCJiTm.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Kady and Jay did an amazing job gave me…
Kady and Jay did an amazing job gave me a lot of support and guide me through with packed of information if any issues, would give this folks a lot of thanks for welcoming me and making me feel comfortable in store.
11 de dezembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Derby
Hey Olasunkanmi,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Kady and Jay.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Was lovely to be served by Dom at the…
Was lovely to be served by Dom at the Derby store 5th December. He was very helpful and chatty and very polite with it,nothing was too much trouble thanks Dom 😊
5 de dezembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Derby
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent customer
Excellent customer service at your store on Tuesday 2 December 2025. A special mention for Jade who is obviously a credit to your company. Nothing was too much trouble and there was no hard sell. Brilliant all round- thank you .
2 de dezembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Derby
Hey Pamela,
Thanks for the lovely review and fantastic support for Jade.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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