Jim for the 3rd time has sorted out my problems, he is VERY helpful, nothing is too much trouble...it is so good to know I can come into the shop with anything I am worried about, would never go to a... Ver mais
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Localização
Alterar localização9 Alexandra Gardens, CT20 1SS Folkestone, GB
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Leia as opiniões dos outros
Walked into the Vodafone store in Folkestone to help me with the storage on my phone. After speaking with Jamie he showed me that it's not my phone storage, it's my Google storage that was the iss... Ver mais
A empresa respondeu
Joshua was kind and patient with my questions (I'm such a luddite!!!) I really appreciated his help and he resolved my phone bill issues quickly and communicated clearly every step he took.
A empresa respondeu
Went into store and saw Jamie and Bradley , managed to reduce my overall bill by over £22 while keeping my current plans aswell as a new tablet. Great service and will look at moving my sons number... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- também em
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Folkestone
Escrito pela empresa
Informações de contacto
9 Alexandra Gardens, CT20 1SS, Folkestone, Reino Unido
4,9
Excelente
310 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
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TransparencyEnjoyable buying process…
Transparency of advice and exvellent value.Jamie was extreamly helpful and made the whole buying process enjoyable.
2 de janeiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hey Robert,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Store visit
I went into the store a bit unsure about upgrading and not really knowing what my best options would be. I was greeted by Sean, the Assistant Manager, who immediately put me at ease. He was very knowledgeable about Apple products and airtime tariffs and took the time to understand what I was looking for. Everything was explained clearly and without any pressure. I left the store feeling reassured, happy with the deal offered, and impressed by the level of service I received. Highly recommend.
22 de dezembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hey Claire,
Thanks for the lovely review and fantastic support for Sean.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I visited the store to enquire about upgrading my phone and was greeted by Sean, the Assistant Manager. From the start, Sean was friendly, approachable, and very professional. I explained that I wanted to stay with Apple and was looking for the best possible deal, and he took the time to carefully talk me through all of my options.
Sean was extremely knowledgeable about Apple products as well as the different airtime tariffs available, and he made sure everything was clearly explained without any pressure. He tailored the package specifically to suit my needs, which made the whole process feel personal rather than rushed or sales-driven.
I left the store feeling confident in my decision, really happy with the deal I was offered, and genuinely impressed by the level of customer service I received. Excellent experience overall — highly recommend this store and especially Sean if you’re considering an upgrade.
22 de dezembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hey Samuel,
Thanks for the lovely review and fantastic support for Sean.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Spoke a Sean about getting a new…
Spoke a Sean about getting a new Samsung A17 5G. Sean was very helpful and he went through everything with me. Would highly recommend him if you ever need to go into store
22 de dezembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hey Reece,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Met Reece at Folkestone branch who was…
Met Reece at Folkestone branch who was brilliant. Very welcoming and knowledgeable and really took an interest of what I was after and found a phone package that tailored my needs. Highly recommend Future customers to deal with Reece
22 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hey Eamonn,
Thanks for the lovely review and fantastic support for Reece.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
A great deal
Both Sean and Bradley were friendly, helpful and efficient. They offered good advice and were very approachable x we got a good deal from the company in terms of upgrading my phone and changing my broadband.
15 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hey Meryl,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Good service
Good service. Reece persisted in good humour even if technology in the store was very slow. Sold the items we wanted at a good price. Explaining everything as we went along.
20 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Jamie was really helpful and…
Jamie was really helpful and knowledgeable
7 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hi. We're glad that you found our team member to be so helpful and knowledgeable. We appreciate your positive feedback very much. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I recently upgraded my phone and sim…
I recently upgraded my phone and sim plan on the website with a trade-in offer on my old phone. However, I received a message to say that my trade in was denied without any reason of why. Customer service pointed me in the direction of my local store.
Jamie from the Folkestone store has been so helpful finding me a solution and helped me fill out an complaint request. It has now been rectified and I couldn't have done it without the help from the Folkestone store. Friendly, efficient and supportive. Thank you all.
3 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hi. We appreciate you sharing your experience. We're happy to hear that the Folkestone store provided such helpful support in resolving the trade-in issue and submitting the complaint. We're glad they were friendly, efficient, and supportive. Thank you for your feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Superb customer service
Superb customer service
Extremely knowledgeable & helpful
2 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Jessica
Very helpful staff made it so quick and easy for me to take a new phone home on the same day.
22 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Jamie’s customer service in store today…
Jamie’s customer service in store today is exceptional and am extremely happy with the service I received, it’s the best service I’ve received in a very long time from any service providing company
13 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Great service
Great service, easy to chat to and ask lots of questions. Saurav and Bret so helpful
12 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Very friendly really knowledgeable very…
Very friendly really knowledgeable very pleased with the customer service, they couldn’t have helped out more.
5 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hey Helen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Jamie was amazing!
Lovely staff, Jamie was an absolute star! Made the experience incredibly pleasant and was a great laugh too. Thank you Jamie for the great work!
3 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hey Freya,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Very helpful and friendly
We came in today, Reece was very helpful and friendly and made everything very simple for us. Were very happy to help . Would very much recommend.
1 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hey,
Thanks for the lovely review and fantastic support for Reece.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service
I had applied for an upgrade on line but was instructed to go to store due to delivery times. The staff were busy and lots of customers. We were managed well with communication.
Despite being very busy, the staff were helpful to each other, dipping in and out of conversations to support each other. The rapport with other customers was a good experience. No hesitation recommending Vodafone and delighted to stay with them. Have been a customer since my first handset 25+ years ago ! Thanks Bret and team.
29 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Jess
The lady Jess was amazing! Happy, helpful, chatty and gave me amazing discounts. Thankyou so much
27 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hey Morgan,
Thanks for the lovely review and fantastic support for Jess.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Friendly and professional service plus…
Friendly and professional service plus Reece made me leave with a big smile!
26 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hey Daisy,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Bret was extremely helpful
Bret was extremely helpful. He made our visit a pleasure. Will definitely recommend Vodafone.
25 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hey Tania,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
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