Jim for the 3rd time has sorted out my problems, he is VERY helpful, nothing is too much trouble...it is so good to know I can come into the shop with anything I am worried about, would never go to a... Ver mais
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Localização
Alterar localização9 Alexandra Gardens, CT20 1SS Folkestone, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Walked into the Vodafone store in Folkestone to help me with the storage on my phone. After speaking with Jamie he showed me that it's not my phone storage, it's my Google storage that was the iss... Ver mais
A empresa respondeu
Joshua was kind and patient with my questions (I'm such a luddite!!!) I really appreciated his help and he resolved my phone bill issues quickly and communicated clearly every step he took.
A empresa respondeu
Went into store and saw Jamie and Bradley , managed to reduce my overall bill by over £22 while keeping my current plans aswell as a new tablet. Great service and will look at moving my sons number... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- também em
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Folkestone
Escrito pela empresa
Informações de contacto
9 Alexandra Gardens, CT20 1SS, Folkestone, Reino Unido
4,9
Excelente
310 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Give Bret a raise
It was a cold and dreary day in Folkestone. The huddled masses shuffled along the stoney high street just trying to make sense of it all. Motivation was low until we met Bret. He knew exactly what to do, with one wave of his had my bill was reduced and my mind at ease.
10/10, would Bret again
25 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hi Philip,
Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We’re always here to help!
Thanks again,
Vodafone Social Media Team
So friendly and helpful
Grant was so friendly and helpful and went through all the suitable options for mum and made sure we understood all the ins and outs, and got us the best deal that covered what she needed. Really grateful to receive this quality of service.
25 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hey Lee,
Thanks for the lovely review and fantastic support for Grant.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
really friendly and helpful staff
really friendly and helpful staff, was greeted as soon as I walked through the door, felt very welcome!
23 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Amazing customer service
Grant in the Folkestone store went above and beyond for me. He was very patient and knowledgeable and managed to sort me out with a new phone which is a lot more than the online chat person was able to do! Restored my faith in Vodafone after a complete faff trying to order online.
22 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hey Pam,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Grant.
If you ever need assistance, please feel free to contact the Social Media team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Grant was amazing
Grant was amazing. Knows his stuff. We were able to upgrade our plan previously with EE and add a new plan for my daughter.
21 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Grant was great
Grant was great, really helpful and took the time to explain things really clearly to help find the right deal for us
21 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Grant was fantastic
Grant was fantastic. Really helpful and explained everything clearly. He took time to understand my needs and help me with the correct purchase and set up. Highly recommend. Thank you
19 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Jamie was excellent
Jamie was excellent, very patient and explained everything clearly to me. I always visit the store in Folkestone as staff are so helpful
16 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Reece was very professional
Reece was very professional, constructive and helped to sort everything out very quickly and efficiently, a great employee
15 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Jessica and the whole team were…
Jessica and the whole team were absolutely lovely during my time in the store. I came in to order the new I phone and didn’t have my card on me for the authentication yet she still went through the whole plan with me and ensured me that she was in store the following day for me to complete the process then. She also was very accommodating as I had a little one with me and was very attentive to our needs. The whole Vodafone team in Folkestone seems to be wonderful and work together very well.
13 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Jess fabulous and Grant
12 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Great staff made everything easy
Great staff made everything easy
11 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
SUPER SERVICE Reece was super helpful & I shaved off…
Greece was super helpful & I shaved off £6 a month off my sim only deal Will give him 5*****
10 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hey Elizabeth,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reece was excellent
Reece was excellent. Very helpful, explained everything, found me the best possible deal.
8 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hey Garry,
Thanks for the lovely review and fantastic support for Reece.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Amazing answer fast service
Andrew was very helpful in assisting me in finding a new deal with Vodafone.. to be honest I'd been wanted to find one for a while now.
However Andrew showed me the way forward and helped me find a deal which suited my needs!
30 de agosto de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Very helpful.28.09.25
28 de agosto de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hey Philippa,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
FOLKESTONE STORE EXCELLENT
We went to the Vodafone shop in Folkestone. We were fortunate to get Brett to help us.
He was patient (we are ancient so he needed to be patient), helpful, friendly, calm and professional.
Both my husband and I had a problem but he helped us both and solved our problem.
I would definitely recommend Brett and this store.
26 de agosto de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hey Peter & Ann,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Friendly and helpful staff.
Friendly and helpful staff.
Andrew was very informative and patient in upgrading 4 contracts for me
23 de agosto de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Excellent customer service *Bret*
Great service today from Bret at the Folkestone branch. Listened carefully to what i was after, took his time to explain everything nice and simply. Excellent customer service.
19 de agosto de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hey Deborah,
Thanks for the lovely review and fantastic support for Bret.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Change of plans and upgrade of phones
Best customer service i had so far with vodaphone, spent 2 hrs going through my plans and upgrade with phkne contact transferred and saved me money
The service person was bret at folkstone, very patient , polite, and looking after my requests was nice to have and the time was never an problem very helpful will now away come and see him in the future upgrades..
Mark
10 de agosto de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hey Mark,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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