Jim for the 3rd time has sorted out my problems, he is VERY helpful, nothing is too much trouble...it is so good to know I can come into the shop with anything I am worried about, would never go to a... Ver mais
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Localização
Alterar localização9 Alexandra Gardens, CT20 1SS Folkestone, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Walked into the Vodafone store in Folkestone to help me with the storage on my phone. After speaking with Jamie he showed me that it's not my phone storage, it's my Google storage that was the iss... Ver mais
A empresa respondeu
Joshua was kind and patient with my questions (I'm such a luddite!!!) I really appreciated his help and he resolved my phone bill issues quickly and communicated clearly every step he took.
A empresa respondeu
Went into store and saw Jamie and Bradley , managed to reduce my overall bill by over £22 while keeping my current plans aswell as a new tablet. Great service and will look at moving my sons number... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- também em
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Folkestone
Escrito pela empresa
Informações de contacto
9 Alexandra Gardens, CT20 1SS, Folkestone, Reino Unido
4,9
Excelente
311 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
A smooth transaction and explained in…
A smooth transaction and explained in detail..
Andrew extremely helpful and proffesional..
Happy with my changeover ..
Barrie m
28 de maio de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hi Barrie. Thank you for your review for Andrew. It's always lovely to read such brilliant feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very friendly staff
Very friendly staff. Andy is very good and helpful.
28 de maio de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hi Lynn. Thank you for your review for Andy. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful saved us money as well.
Very helpful saved us money as well.
20 de maio de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hey Katie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Folkestone, wow so helpful !!
Popped in the Folkestone branch as my WhatsApp wasn't ringing. Andrew the advisor is soon patient. Got into my settings and worked out what I had done wrong. He also looked to see if my plan was due for an upgrade. Andrew is so helpful and professional and very pleasant to speak to .
17 de maio de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hey Alison,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone Folkestone
I have been a Vodafone customer for many years and never had to complain until now.
I recently took my phone into the Folkestone branch for repair to a broken screen, luckily it was still under warranty.
They booked it in for repair and said I would get an email to confirm, and when it would be back .
Vodafone carried out the repair,and sent my phone back to store via DHL delivery company.
Unfortunately my phone never arrived back to the store,( I kept checking every day for 2 weeks)
apparently it was "damaged in transit" according to DHL.
The store manager Neil Price and store assistant Grant were very kind and helpful in trying to retrieve my phone, as I was extremely upset about it.
Both guys were extremely helpful and did their very best to get my phone back, unfortunately without success.
Their customer service went above and beyond, both going that extra mile to help me, in a very difficult situation.
Neil Price & Grant Holden , you are both a credit to Vodafone.
Thank you
1 de maio de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hey Kaz,
Thanks for the lovely review and fantastic support for Neil Price & Grant Holden.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Neil folkestone
Neil, store manager at vodaphone folkestone. Customer service excellent. Greek sim issues, let us use his phone to connect to Greece customer services, well done
10 de maio de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hey Perrie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Lovely and helpful staff
Lovely and helpful staff, especially Grant who served me 😊
7 de maio de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hey Jemma,
Thanks for the lovely review and fantastic support for Grant.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Friendly, helpful staff with expertise
Excellent support with a phone issue which Andy resolved. Managed to upgrade home broadband at the same visit. Satisfied customers!
7 de maio de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hey Annabel,
Thanks for the lovely review and fantastic support for Andy.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing service from Matthew
Amazing service from Matthew, went above and beyond for me and a pleasure to do business with! Definitely recommend!!
3 de maio de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hey There,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Brilliant customer service for a headache of a problem
Matthew was nothing but helpful on my visit instore. I've had problems with my Vodafone online account for a few years now due to an admin error when I first joined Vodafone and he efficiently solved this issue for me, aswell as helped me get an excellent deal on my broadband with my contract expiring soon. Brilliant customer service.
3 de maio de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hey CJ,
Thanks for the lovely review and fantastic support for Matthew.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Neil the Folkestone store manger was an…
Neil the Folkestone store manger was an absolute gem today with helping my friend stort her new phone and open a new contract we even opted to get a Samsung tablet aswell due to the amazing deals that were thoroughly explained to us, 10/10 would recommend his happy and friendly services
1 de maio de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hey Beverley,
Thanks for the lovely review and fantastic support for Neil.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
brilliant sales assistants Andy and Neil
brilliant sales assistants! went above and beyond to help get three different contracts going. thank you Andy and Neil at Folkestone store
26 de abril de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hey Fin,
Thanks for the lovely review and fantastic support for Andy and Neil.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Matt has provided excellent service
Matt has been very friendly informative has listened to my customer needs and gone out of his way to get the best plan to suit my needs and saving me money! All the team have been excellent in fact!
26 de abril de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hey Helen,
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent Service
Matt was really fast and efficient during my upgrade. Very knowledgeable and helpful.
22 de abril de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hey Richards,
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Good customer service
Andy was super helpful and solved my problem in 5 minutes. Thank you for the best service
21 de abril de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hey Sevgi,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Mat was very helpful!
Mat was very helpful, knowedgeable and was great at ordering us a phone!
19 de abril de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hey Emma,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing service team folkestone
Grant is a very helpful person he understands my needs
18 de abril de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hey Carole,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
grant was really helpful
grant was really helpful. please tell him he won’t be able to rock the man bun, australian surfer guy has top tier customer service and is destined for success. he knew exactly what to do and it is greatly appreciated :)
15 de abril de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hi Hannah. Thank you for your review for Grant. It's always lovely to read such brill feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Andy was very helpful & friendly
Andy was very helpful & friendly, took the time to explain our options, would visit this store over our local one.
13 de abril de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hi Hannah. Thank you for your review for Andy. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service.
Went in store today to upgrade partners phone and was served by grant and newbie matt.
We explained the reason for our visit and they were very helpful. Asked what we were looking for in a phone and went through the phones which he thought was suitable.
Grant was training matt which he was a 10/10. We went through all the options available and agreed on best one.
Overall fantastic experience with laughs and jokes. Would defo visit that store again.
Left feeling like our needs were met.
6 de abril de 2025
Opinião espontânea
Resposta da Vodafone UK - Folkestone
Hi Clare,
Thank you for sharing your feedback regarding your recent visit to our store. We are delighted to hear that Grant and Matt provided you with helpful and attentive service during your phone upgrade.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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