Vodafone UK - Kilburn Opiniões 

188
•
TrustScore: 5 em 5

4,9

156 High Road,Kilburn, NW6 4JD London, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Iman is incredible!! She went above and beyond to make sure I understood precisely what I was doing, and she was patient and kind! By far the best experience I have ever ever had buying tech!

A empresa respondeu

Classificada 5 em 5 estrelas

Came in today with a customer service related issue that could only be resolved in store due to a theft. Was assisted by a "sales advisor" Vaishnavi. She was attentive, clear and outstandingly hel... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The Kilburn High Road Vodafone store is my regular place for help with SIMs, etc when I visit the UK. In September I went back for help reviving my outdated VOXI plan. The store is always busy. Abo... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I visited the Vodafone store to renew my contract and discuss options. Zane, the gentleman who served me, was excellent. He was knowledgeable, spoke at the right speed and communicated clearly. He w... Ver mais

A empresa respondeu


Informações sobre a empresa


Informações de contacto

  • 156 High Road,Kilburn, NW6 4JD, London, Reino Unido

4,9

Excelente

TrustScore: 5 em 5

188 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(188)

39 841 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great service

31 de julho de 2023
Opinião espontânea
logótipo da Vodafone UK - Kilburn

Resposta da Vodafone UK - Kilburn

Hi there,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at @VodafoneUK.

Thanks,
Vodafone Social Media Team

Classificada 2 em 5 estrelas

I spent a long time with the assistant…

I spent a long time with the assistant on deciding on a plan. However she forgot to till me it was a two year plan! When I got home and read the contract online I realised it was for two years. I tried to call vodaphone but since the number was not transferred they couldn’t help I went to the stone the next day and they told me I had to wait for the transfer! Then the following day I when back to the store and was told by the same assistant that they had to cancel the contract and redo a new one! Which would mean I would lose my number! This is a work number and phone. When i complained the one of the other assistants told her to speak to the Manager. Who then authored the “Like for Like”. I am told this is now done. Unbelievable! Since the assistant insists she told me two years! How is that even possible! Really bad service

29 de julho de 2023
Opinião espontânea
logótipo da Vodafone UK - Kilburn

Resposta da Vodafone UK - Kilburn

Hi there,

I do apologise for the recent experience you've had when taking out a new plan, this certainly isn't the experience we want to provide. If you still require any help reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY where we will be happy to help further.

Thanks,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

very good

very good
the team are fantastic

15 de julho de 2023
Opinião espontânea
logótipo da Vodafone UK - Kilburn

Resposta da Vodafone UK - Kilburn

Thank you for your support and feedback.

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Dealt with my request quickly and…

Dealt with my request quickly and efficiently and offered good advice.

11 de julho de 2023
Opinião espontânea
logótipo da Vodafone UK - Kilburn

Resposta da Vodafone UK - Kilburn

Hi Anouk. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

review 2

my father already commented on aboud and ricky. i also wish to say thank you as they did what 3 other stores didnt because we were not money makers for them. the way my father was treated im so grateful they were served by these two gems

4 de julho de 2023
Opinião espontânea
logótipo da Vodafone UK - Kilburn

Resposta da Vodafone UK - Kilburn

Hey Grace,

Thanks for letting us know what an amazing job both Ricky and Aboud did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

kilburn store is good

great service from ricky and aboud.
i came to get a pac code as my complaint was delt with from vodafone and the boys managed to sign me up to a 2 year plan by being great advocates of the brand. promote them

4 de julho de 2023
Opinião espontânea
logótipo da Vodafone UK - Kilburn

Resposta da Vodafone UK - Kilburn

Hey Claudia,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Very professional team

29 de junho de 2023
Opinião espontânea
logótipo da Vodafone UK - Kilburn

Resposta da Vodafone UK - Kilburn

Hey Raen,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

change of mind

I walked in wanting to cancel because of customer service. I was served by the area manager Ricky and his team. Great customer service and approach. They managed to keep me for another 2 years. Thank you

28 de junho de 2023
Opinião espontânea
logótipo da Vodafone UK - Kilburn

Resposta da Vodafone UK - Kilburn

Hey Hassan,

Thank you for your review. It's always lovely to read such nice feedback for our agents.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Great customer service from Aboud in…

Great customer service from Aboud in Kilburn High Road. Professional, efficient and friendly. Thank you!

29 de maio de 2023
Opinião espontânea
logótipo da Vodafone UK - Kilburn

Resposta da Vodafone UK - Kilburn

Hey Antonio,

Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Sale person really helpful

25 de maio de 2023
Opinião espontânea
logótipo da Vodafone UK - Kilburn

Resposta da Vodafone UK - Kilburn

Hey Tyler,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Amazing customer service from Zahra

Zahra was really helpful, really friendly and tried to accommodate to our needs

13 de maio de 2023
Opinião espontânea
logótipo da Vodafone UK - Kilburn

Resposta da Vodafone UK - Kilburn

Thank you for your review Tanya. It's always good to read such complimentary feedback for one of our team. I'm glad Zahra was able to find something that fitted your needs.
Thanks again,
The Vodafone Social Media Team

Classificada 5 em 5 estrelas

Outstanding.

10 de maio de 2023
Opinião espontânea
logótipo da Vodafone UK - Kilburn

Resposta da Vodafone UK - Kilburn

Hey Jardo,

It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Today

Today, I wanted to make a subscription for my existing telephone number and the girl named Zahra was extremely helpful while helping me and made the experience really fun by communicating and explaining to me the details and the contract in a simple and easy way.
And by being really friendly she made me really comfortable and it was like I was talking with a friend.

10 de maio de 2023
Opinião espontânea
logótipo da Vodafone UK - Kilburn

Resposta da Vodafone UK - Kilburn

Hey Andra,

Thanks for letting us know what an amazing job Zahra did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Honest Service

I was served by Zahra

10 de maio de 2023
Opinião espontânea
logótipo da Vodafone UK - Kilburn

Resposta da Vodafone UK - Kilburn

Hi Edison. Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Helpful store

Great experience and store to visit if you don't no anything about technology Ricky

9 de maio de 2023
Opinião espontânea
logótipo da Vodafone UK - Kilburn

Resposta da Vodafone UK - Kilburn

Hi Sanjeev,

Thanks for your review for Ricky and sharing this experience you've had in store.

If you ever need any help, there’s a useful Help and Support section on our website here: https://support.vodafone.co.uk/

Thanks again,
Vodafone Social Media team

Classificada 5 em 5 estrelas

Zara Seedat’s service was exceptional

Zara Seedat’s service was exceptional. She was a joy to talk to and full of patience whilst I chose my options ( new package )

Her persona was professional and above. She really took her time to explain thing. Zara is an asset to Vodaphone. Profess, polite, informative and 100 percent for customer care.

7 de maio de 2023
Opinião espontânea
logótipo da Vodafone UK - Kilburn

Resposta da Vodafone UK - Kilburn

Thanks for your review Yemah. It's great to hear Zara took the time to explain everything and helped you make an informed choice.
Thanks,
The Vodafone Social Media Team

Classificada 5 em 5 estrelas

Hussein was a good Vodafone person

Hussein was a good Vodafone person best

6 de maio de 2023
Opinião espontânea
logótipo da Vodafone UK - Kilburn

Resposta da Vodafone UK - Kilburn

Hey Tarik,

Thank you for your support and review. It's always lovely to read such nice feedback.

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Her name Zahara

Her name Zahara - she was very helpful and great service .

6 de maio de 2023
Opinião espontânea
logótipo da Vodafone UK - Kilburn

Resposta da Vodafone UK - Kilburn

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Android to iPhone

Had a great experience in store at the Kilburn Vodafone shop with the store manager Ricky and Hussein

6 de maio de 2023
Opinião espontânea
logótipo da Vodafone UK - Kilburn

Resposta da Vodafone UK - Kilburn

Thank you for your support and review. It's always lovely to read such nice feedback.

Thanks again,
Vodafone Social Media Team

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