Jay and Karina , Who speaks Spanish, where extremely claro explaining things that older People like me find difficult tô understand. They exceeded their normal office house helping me. The Office is n... Ver mais
A empresa respondeu
Localização
Alterar localização109 Lower Marsh, SE1 7AB London, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
I am very thankful to staff of Vodafone Lower marsh about his service because I am very disappointed from Vodafone previous branch my bank card declined than I will come here he fix my problem and I a... Ver mais
A empresa respondeu
Nuel helped me set up my account and solve some other issues and the customer service was outstanding. Extremely nice, polite and always willing to help solve any doubts that I had, regardless of thei... Ver mais
A empresa respondeu
Every time I step foot into this store I am greeted with a big smile and incredible service from everyone. Sunni was so helpful and really took the time to answer all my questions and sort my phone is... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- também em
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - London Lower Marsh
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contacto
109 Lower Marsh, SE1 7AB, London, Reino Unido
5,0
Excelente
343 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent customer service
Excellent customer service, really knowlegable and friendly staff. So helpful and resolved my issue so quickly. Cannot recommend highly enough. Thanks for your help and great service!
13 de novembro de 2024
Opinião espontânea
Resposta da Vodafone UK - London Lower Marsh
Hi Carl,
This is such a great review. Thanks for sharing. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
The most helpful store manager (Sunny)…
The most helpful store manager (Sunny) ever! Perfect service.
2 de novembro de 2024
Opinião espontânea
Resposta da Vodafone UK - London Lower Marsh
Hello, Minea,
It's great to hear about the positive experience which you had with Sunny. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Really smooth and perfect experience…
Really smooth and perfect experience for contracting the broadband at this branch! I appreciate their proper & fast procedure.
Today was a second visit at this branch (last time was the switch to the international call. And thanks to the previous great experience brought me this second visit. And this time experience was also perfect.
I definitely visit again if I have an opportunity for contract.
30 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - London Lower Marsh
Hi Yuk,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us in the branch and you are happy with the new Broadband contract.
Thanks,
The Vodafone Social Media Team
sunny was very helpful and nice!
sunny was very helpful and nice!! amazing customer support
21 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - London Lower Marsh
Hello, Yara,
It's great to hear about the positive experience which you had with Sunny. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Resposta da Vodafone UK - London Lower Marsh
Thanks for your fab feedback.
All the best, The Vodafone Social Media Team
Jay given a great service in store…
Jay given a great service in store happy with the service overall
4 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - London Lower Marsh
Hello, Fiona,
Thank you for taking the time to review and share your feedback, we appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Looking for data plan for my student daughter…
Looking for data plan for my daughter studying in London for the school year. Jay was very helpful and provided several different options as well as pricing plans when traveling the EU. We decided to go with the £20 prepaid plan. Thank you Jay and the rest of the lower marsh team!
28 de setembro de 2024
Opinião espontânea
Resposta da Vodafone UK - London Lower Marsh
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Very friendly and insightful staff
Very friendly and insightful staff. Good guidance and help in choosing the best plan.
27 de setembro de 2024
Opinião espontânea
Resposta da Vodafone UK - London Lower Marsh
Thanks for your lovely feedback Jay.
All the best, The Vodafone Social Media team
Great Customer Service
Great customer service by Sunny. Very helpful as a student.
27 de setembro de 2024
Opinião espontânea
Resposta da Vodafone UK - London Lower Marsh
Hey Risa,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sunny is a ⭐️
After having a tense experience with another worker Sunny was very useful in helping us organise a new contract after losing my partners phone. He was kind, understanding and very helpful. Absolutely fab manager! The store is lucky to have him 🙂
26 de setembro de 2024
Opinião espontânea
Resposta da Vodafone UK - London Lower Marsh
Hi Scar,
This is lovely feedback for Sunny. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Public Humiliation at Vodafone Lower…
Public Humiliation at Vodafone Lower Marsh Store – Unacceptable Customer Service
I am shocked and disappointed by the level of service I experienced at the Vodafone store in Waterloo on 21st September 2024. I was simply trying to return my broadband equipment, as instructed by Vodafone’s email, but the store manager, Sunny, made the entire process humiliating.
He rudely accused me of lying when I provided the requested "Memorable Answer," loudly stating, "You are lying" in front of other customers seated nearby. His tone was aggressive, and instead of assisting me, he continued to argue and demand personal information, including my date of birth, in full earshot of everyone around us. This was a clear violation of my privacy, and I felt humiliated and attacked.
No one should have to go through this when dealing with a simple return. This behavior goes against basic principles of customer service and data protection. Vodafone, you need to address this immediately.
21 de setembro de 2024
Opinião espontânea
Resposta da Vodafone UK - London Lower Marsh
Hi there, thank you for taking the time to leave us a review and feedback about this experience you have been through.
I'm really sorry to hear about your recent interaction with Vodafone's store. We always want to put the customer at the forefront of everything we do here at Vodafone so it's disappointing to see that we've fallen short.
Please drop us a message, so we can get this raised and investigated and help with the return of the router if it has not been actioned for you by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
jay and sunny were really helpful and…
jay and sunny were really helpful and completed the process seamlessly
13 de setembro de 2024
Opinião espontânea
Resposta da Vodafone UK - London Lower Marsh
Hi there,
We appreciate your feedback and kind words for Jay and Sunny. If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Resposta da Vodafone UK - London Lower Marsh
Hi Jenny,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
good goodgood
good goodgood，sunny，Karen，very friendly very good
5 de setembro de 2024
Opinião espontânea
Resposta da Vodafone UK - London Lower Marsh
Hi there,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and with the team.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Resposta da Vodafone UK - London Lower Marsh
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
The most helpful bloke I've met in…
The most helpful bloke I've met in ages. Jay Kahn. Promote him !!!!!!
10 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - London Lower Marsh
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Very good service
9 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - London Lower Marsh
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Jay was really helpful and walked us…
Jay was really helpful and walked us through the process of transfer of ownership of number which most other customer reps have failed to do so far
8 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - London Lower Marsh
Hey Sudarshana,
Thanks for the lovely review and fantastic support for Jay.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thank you josh and jahid for your…
Thank you josh and jahid for your excellent services.
6 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - London Lower Marsh
Hi there! Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks, Vodafone Social Media Team
Sunny and Jay were wonderful and…
Sunny and Jay were wonderful and professional. Answered all our questions, very fast service
5 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - London Lower Marsh
Hello Carol,
Thanks for letting us know what an amazing job Sunny and Jay did at getting everything sorted for you!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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