I tried to change my broadband over online, it wouldn't work. I tried the online assistant which kept cutting out, so went in-store. Kerry was really helpful and explained everything really well to me... Ver mais
A empresa respondeu
Localização
Alterar localização36-37 Witton Street, CW9 5DE Northwich, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Popped into Vodafone on the off chance my phone was due an upgrade....Had a very friendly greeting from the whole team as it was quiet, but particularly Chelsea who remembered me from a previous visi... Ver mais
A empresa respondeu
Kerry was fantastic, looked at all my lines and saved me lots of money while getting the new phone I wanted. Experience was soured however by Vodafone’s painfully slow and archaic internal systems, wh... Ver mais
A empresa respondeu
I don’t normally leave reviews, but Chelsea at Vodafone was brilliant from start to finish. I was having a bit of a nightmare trying to sort everything out, and she was patient, friendly and genuine... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Northwich
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contacto
36-37 Witton Street, CW9 5DE, Northwich, Reino Unido
4,9
Excelente
257 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Kerry at Northwich store was great
Kerry at Northwich store was great.She listened to what I wanted. I wanted a phone for my son there and then and so she checked stocks before we started. When awaiting for the forms to load she chatted to us about Christmas plans. Very informative and attentive. Thank you
13 de dezembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Northwich
Hey Jennifer,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great experience in the Northwich store
I called into your Northwich store this morning for help with my new phone Kerry and Will couldn't have been more helpful they were amazing. I must have spent at least 20 mins with them and they made sure I understood everything before I left, excellent service from both if them - Sonia Senior
13 de dezembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Northwich
Hey Sonia,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great friendly service from Will
Great friendly service from Will. Found me the perfect sim only plan with great features and data.
Still looking to find my handset at a great price but thanks for everything
12 de dezembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Northwich
Hey Stephen,
Thanks for the lovely review and fantastic support for Will.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Will was absolutely amazing really…
Will was absolutely amazing really helpful, made me feel at ease. Definitely will use this service all the time.
12 de dezembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Northwich
Hey Emma,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Kerry was fantastic
Kerry was fantastic, looked at all my lines and saved me lots of money while getting the new phone I wanted. Experience was soured however by Vodafone’s painfully slow and archaic internal systems, what should only have taken 20 minutes took over an hour.
2 de dezembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Northwich
Hey Oliver,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Second visit to Northwich store today
Second visit to Northwich store today, to ask for help with my phone swap. What a let down!. I had to go to another phone shop for help. The two people infront of me in the Vodafone store, were now in the same store!. How ridiculous that your customers have to spends hours wait you're OWN phone store, then they have to go to another shop to get their issues sorted!.
1 de dezembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Northwich
Hey Cora,
We apologies for the service you experienced and for not meeting your expectations in terms of support. Thank you for your valuable feedback; please be assured that it is not our intention to deliver anything less than excellent service.
If you still need any help with this or would like us to look into anything further, please chat with us on Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Called in store to discuss an upgrade…
Called in store to discuss an upgrade and was greeted by 2 very helpful staff
They made me feel very at ease and were very knowledgeable
The young lady who helped me was Olivia and I cannot stress how helpful she was
I left the store with a new phone and contract
19 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Northwich
Hi, We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Will helped us today
Will helped us today. We went in to sort one sim out and he managed to help us save on all 3 of our contracts!
14 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Northwich
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Staff was very friendly from walking…
Staff was very friendly from walking in. I was looking to upgrade and Was served by Will who was very professional and helped me find the best deal.
Very informative about the device I chose and was very friendly and knowledgeable and professional highly recommend the staff here at Northwich
Thanks again will.
14 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Northwich
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Great Help!
I had received some poor advice, regarding contract renewal.
Kerry and Chris really helped point me in the right direction, and I was then able to resolve the matter.
Really appreciate your assistance, guys!
5 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Northwich
Hi. We're happy to hear that we could assist you with your contract renewal concerns and guide you toward a resolution. We appreciate you taking the time to share your positive experience! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
A friendly and knowledgeable store!
Visited Vodafone Northwich to add three SIM only deals onto my account. Unfortunately I was unable to get the deal I wanted, but Chelsea and her colleague gave me some other options to look at. Chelsea was very helpful and knowledgeable and got me set up with what I needed.
3 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Northwich
Hi. We appreciate you sharing your experience. We're glad that our team was helpful in finding suitable options for your needs, even though the initial deal wasn't available. We value your feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Phone upgrade- Northwich store
Will was great, he listened to my preferences, made recommendations and found me a great deal. He also let my son used coloured pencils and a colouring book while we were in store, providing a great experience.
1 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Northwich
Hi. We're happy to hear that you had a great experience. We appreciate that our team member listened to your preferences and made helpful recommendations. It's wonderful your son enjoyed the colouring book and pencils. Thank you for your positive feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great experience at Northwich with Will and Kerry
Having got a new phone from Northwich Vodafone, I had a problem transferring WhatsApp onto it. Will and Kerry were extremely helpful and went over and above to help me. They gave both me and my friend extra advice. I felt like nothing was too much trouble. I would definitely recommend their knowledge and helpfulness to anyone.
28 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Northwich
Hi. We appreciate your positive feedback regarding the assistance you received with your new phone and WhatsApp transfer. We're happy to hear that our team was helpful and provided excellent advice. We value your recommendation! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service from the staff
Chelsea helped me choose a new phone and explained my plan clearly. She was informative and pleasant. Sadly, due to a WiFi failure at the store, she was unable to set up the phone or transfer data. Otherwise an excellent service.
17 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Northwich
Hi. We're happy to hear that you found our service informative and pleasant. We regret that the WiFi failure prevented the completion of your phone setup and data transfer. We appreciate your feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
An exemplary service from Chris
Chris provided a new sim and made all the arrangements to switch my number over as well as finding a much cheaper plan saving me around £20 a month. He was very helpful, knowledgeable and friendly. An exemplary service!
23 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Northwich
Hi. We appreciate you sharing your positive experience. We're happy to hear that our colleague provided such helpful and knowledgeable service, and that you are saving money each month. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing experience and a great guy
Chris in the northwich vodafone branch had been lots of help. I had been issuing an insurance claim for months and months and had been stalled by doing everything online and i wasn't getting anywhere. Once i went to the shop i had everything i needed, Chris had me in the right direction now my claim is going ahead!
24 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Northwich
Hi. It's great to hear that our team was helpful in resolving your insurance claim issues. We appreciate you taking the time to share your positive experience. It's great to know we could guide you in the right direction! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very knowledgeable
Chelsea was very helpful as supportive - thank you! I’m very happy with my new contract and phone 😃
22 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Northwich
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Great customer service
Visited the Northwich shop to pick up a new phone and the customer service was great. Chelsea, who served me, was very professional and made the experience very easy. Highly recommend.
18 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Northwich
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Olivia Great Customer Service
Went in to find out information on my new phone how to cliam the offer, Olivia went out of her way to assist and apply with her. If she didnt know she found out. She advised she is working Saturday any issues to come back in. A credit to the Northwich store.
2 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Northwich
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Secure Net
Popped in to get advice on how to set up my secure net app. Chelsea guided me through the process and explained how to use the app. Much appreciated that she made it all look quite simple to use. Many Thanks.
24 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Northwich
Hey Barbara,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
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