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Vodafone UK - Norwich Opiniões 

170
•
TrustScore: 4.5 em 5

4,6

Operadora de redes móveis
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120 Merchants Hall, Lower Ground Floor, NR2 1SH Chapelfields, GB

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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Taylor was incredible. Incredible customer service explaining the whole process throughout making it crystal clear what was happening. She supported me through decision making and with the c... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Went into the shop this morning, received a pleasant and polite welcome from Charlotte who immediately escorted me to her team member, Emma. Emma quickly and efficiently sorted out my query, explained... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I was served quickly by Adam who was knowledgeable, helpful and kind. He talked me through all my options bearing in mind my circumstances and suggested the best fit. He explained the pros and cons, t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

My partner and I visited the Vodafone store in Chapelfield Norwich with the vision to change phones and contracts. We succeeded. We took a seat and waited as per protocol. Our Advisor Adam was excepti... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Operadora de redes móveis
  2. também em
  3. Empresa de telecomunicação
  4. Loja de telemóveis
  5. Operador de Internet
  6. Serviço de hospedagem web

Sobre Vodafone UK - Norwich

Escrito pela empresa

Brands Available Here: Vodafone & Three Visit Our Website - Vodafone Visit Our Website - Three

Informações de contacto

  • 120 Merchants Hall, Lower Ground Floor, NR2 1SH, Chapelfields, Reino Unido

4,6

Excelente

TrustScore: 4.5 em 5

170 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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4,6

Todas as opiniões

(170)

39 632 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais
Classificada 5 em 5 estrelas

Would like to praise Caittin

Would like to praise Caittin of your Norwich Office for the Sterling work she did on my behalf- of er the last two years have had concerns at the charge levelled to my account apparently my concerns had been ignored and I was about to look for another provider - Caittin resolved my dispute calmly she is a credit to your organisation I only wish the same dedication hD been offered previously

17 de agosto de 2023
Opinião espontânea
logótipo da Vodafone UK - Norwich

Resposta da Vodafone UK - Norwich

Hey Anthony,

Thanks for letting us know what an amazing job Caittin did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Samuel @ Norwich branch was very helpful

Samuel at the Norwich branch was very helpful, informative and explained everything to me clearly. He switched me to Vodafone in record time and I walked out with a new phone. Definitely would recommend

5 de agosto de 2023
Opinião espontânea
logótipo da Vodafone UK - Norwich

Resposta da Vodafone UK - Norwich

Hi Lee,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Alan

Alan, in the Vodafone shop in Norwich , sorted the issue in no time at all after I had spent ages online to Vodafone and received a new sim but still had the same issue

2 de agosto de 2023
Opinião espontânea
logótipo da Vodafone UK - Norwich

Resposta da Vodafone UK - Norwich

Hey Ronald,

Thanks for letting us know what an amazing job Alan did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Classificada 4 em 5 estrelas

Samuel was friendly and knowledgeable

Samuel was friendly and knowledgeable. Made me aware of what was going on as I was getting my contract sorted.

1 de agosto de 2023
Opinião espontânea
logótipo da Vodafone UK - Norwich

Resposta da Vodafone UK - Norwich

Hi Alex,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at @VodafoneUK.

Thanks,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Really good service

Really good service, will definitely be returning to the Vodafone store in Norwich

31 de julho de 2023
Opinião espontânea
logótipo da Vodafone UK - Norwich

Resposta da Vodafone UK - Norwich

Hi James,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at @VodafoneUK.

Thanks,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Darragh served me patiently and…

Darragh served me patiently and efficiently, even a second time when things didn’t go according to plan.

6 de julho de 2023
Opinião espontânea
logótipo da Vodafone UK - Norwich

Resposta da Vodafone UK - Norwich

Hi Howard, It's great to see Darragh was patient and helpful while we got everything sorted for you.
Thanks, The Vodafone Social Media Team

Classificada 5 em 5 estrelas

The reason I visit Vodafone was because…

The reason I visit Vodafone was because the mobile service of my wife and daughter were terminated. I have no idea what was going on but it mess up my routine life because loss contact with my family.
When I visit the shop at Chantry Place shopping centre, the first staff spend 20 minutes to find out what was wrong in my account. The initial payment set up by Vodafone staff was incorrect. However, that staff didn't know how to fix it. And I was transfer to the other staff who is Mat, the technical expert in that shop. Mat is the most effective staff who knows everything. Mat spend 5 minutes to detail check my account profile and explain to me where is the problem very clear. And try to fix up by his professional knowledge and slow computer. We spend 15 minutes to fix up everything. Afterward, we phone to service hotline to reconnect my service. That was unbelievable nightmare. More than 1 hour waiting, waiting and waiting. The service hotline reconfirm everything was correct and promise to reconnect the service within 24 hours. I have no choice to accept it as the solution. For the Vodafone, even there has many staffs seems not qualified. However, the good things is you have a technical expert like Mat. He knows all the tricks to find out the root problem and fix it effectively and professionally. Mat is very polite, patient, effective and professional. I would like to give Mat 10 stars. Thank you.

13 de junho de 2023
Opinião espontânea
logótipo da Vodafone UK - Norwich

Resposta da Vodafone UK - Norwich

Hey Chunkit,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Great experience

I needed help with my broadband and Tay helped me to fix my issue. He was on the phone to help team and helped me to sort out all my problems

19 de junho de 2023
Opinião espontânea
logótipo da Vodafone UK - Norwich

Resposta da Vodafone UK - Norwich

Hi Ann. Thank you for your review for Tay. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Tayfun was fantastic!

Tayfun was friendly, great with our son, and found us the best deal. He explained everything through and was very professional. Would highly recommend him.

17 de junho de 2023
Opinião espontânea
logótipo da Vodafone UK - Norwich

Resposta da Vodafone UK - Norwich

Hey Leah,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Very helpful store

I have been to Vodafone store to get a new phone and get help to transfer my WhatsApp to new phone and Tay in store helped me to sort it all out and take his time to explain it all for me how to use the new phone. Thank you Tay and Vodafone.

5 de junho de 2023
Opinião espontânea
logótipo da Vodafone UK - Norwich

Resposta da Vodafone UK - Norwich

Hey Dallas,

Thanks for the lovely review and fantastic support for Tay.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Very good efficient and helpful and kind

29 de maio de 2023
Opinião espontânea
logótipo da Vodafone UK - Norwich

Resposta da Vodafone UK - Norwich

Hi Hannah,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Tay was absolutely fantastic

Tay was absolutely fantastic, gave us some really good advice and helped my family get 2 new phones and sorted out our contracts for us too!

29 de maio de 2023
Opinião espontânea
logótipo da Vodafone UK - Norwich

Resposta da Vodafone UK - Norwich

Hi Giles,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Great help

Caitlin was a great help and did exactly what I was hoping for, well done

25 de maio de 2023
Opinião espontânea
logótipo da Vodafone UK - Norwich

Resposta da Vodafone UK - Norwich

Hey Rob,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

5star service from Tay, Thanks 😊

Me and my son was served by your customer service Assistant Tay today and he was absolutely amazing, took us through all our options whilst upgrading our handsets/plans, he explained everything thoroughly and was so knowledgeable regarding the products we purchased. 5star service. Thanks Tay 😊

21 de maio de 2023
Opinião espontânea
logótipo da Vodafone UK - Norwich

Resposta da Vodafone UK - Norwich

Hey Kelly,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Alan was superb

Alan was superb. I had issues with my watch connecting to mobile data, 3 days on chat and forums to no fix.

Alan fixed it within 30 mins and very knowledgeable. Thank you Alan.

21 de maio de 2023
Opinião espontânea
logótipo da Vodafone UK - Norwich

Resposta da Vodafone UK - Norwich

Hi Daniel,

It's great to hear Alan was able to fix your watch issue so quickly. If you ever need anything else, please feel free to reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Good service in vodaphone shop in Norwich

Alan in the Norwich shop was extremely helpful and put me a new SIM card into my new iPhone v quickly
He was friendly and knowledgeable so I’m happy togive him a 5 star rating

20 de maio de 2023
Opinião espontânea
logótipo da Vodafone UK - Norwich

Resposta da Vodafone UK - Norwich

Hi there,

Thank you for the feedback for Alan, it's really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Samuel was brilliant in reassuring me…

Samuel was brilliant in reassuring me that he could solve my never ending problem with my mobile wifi box. Samuel was friendly and knowledgeable without talking down to me. Before visiting the Norwich store I had tried to resolve my issue online, with Tobi then an agent Pooja he was absolutely terrible I was online 1hr 45 mins on Thursday 11th May from 12.20pm with no resolution to my problem, but he created another by reducing my accumulated pay as you go data on my mobile phone to half

16 de maio de 2023
Opinião espontânea
logótipo da Vodafone UK - Norwich

Resposta da Vodafone UK - Norwich

Hey Dianne,

Thanks for letting us know what an amazing job Samuel did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Help for a retiree!

Very knowledgeable member of staff, Tayfun, helped sort out bringing an older customer into the 21st with a SIM only contract.

16 de maio de 2023
Opinião espontânea
logótipo da Vodafone UK - Norwich

Resposta da Vodafone UK - Norwich

Hey Anon,

Thanks for the lovely review and fantastic support for Tayfun.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Great

Great experience

16 de maio de 2023
Opinião espontânea
logótipo da Vodafone UK - Norwich

Resposta da Vodafone UK - Norwich

Hey Owen,

Thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

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