Popped into store today to ask a few questions about an upgrade and walked out with a new phone (so excited!). We got talking to Archie who was absolutely brilliant and helped me find a good deal for... Ver mais
A empresa respondeu
Localização
Alterar localização2 Kingland Crescent, BH15 1TB Poole, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I recently upgraded my phone and continued my contract within the Poole store and also took on an additional line.The young man named Archie was very helpful throughout the process as well as being a... Ver mais
A empresa respondeu
Visit to Poole shop, & once again Dan B has given excellent service !! Very knowledgeable, helpful , knows what he's talking about but above all honest, trustworthy, friendly ..well done ! Wou... Ver mais
A empresa respondeu
I had a really great experience with the Vodafone team! Kim was absolutely amazing — she helped me sort out both my broadband and SIM card quickly and without any hassle. Archie is also super friendly... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- também em
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Poole
Escrito pela empresa
Informações de contacto
2 Kingland Crescent, BH15 1TB, Poole, Reino Unido
4,7
Excelente
153 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Poole
Staff were fantastic so so helpful couldn't of helped anymore than they did .
KIM and Becky were amazing
31 de outubro de 2023
Opinião espontânea
Resposta da Vodafone UK - Poole
Hi Tracey,
It's lovely to hear you had such a positive experience with Kim and Becky. This is absolutely what we aim for! If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Informative
Informative, supportive and clearly explaining as well as good customer service
31 de outubro de 2023
Opinião espontânea
Resposta da Vodafone UK - Poole
Hi Hannah,
We're pleased to hear your great feedback, thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Absolutely fabulous service in store
Absolutely fabulous service in store. By Kim Andrea and Becky. Many thanks totally recommend.
24 de outubro de 2023
Opinião espontânea
Resposta da Vodafone UK - Poole
Hi Christine. Thank you for your review for Kim, Andrea and Becky. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Andreea has been very helpful and…
Andreea has been very helpful and patient. Stephen was also very helpful yesterday with the quote.
But the whole experience has been good.
17 de outubro de 2023
Opinião espontânea
Resposta da Vodafone UK - Poole
Hey Anne,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Came in grumpy with v'phone and came…
Came in grumpy with v'phone and came out happy and grateful
29 de setembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Poole
Hey Roger,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Dan was very helpful and knowledgeable…
Dan was very helpful and knowledgeable with everything. Helped me out with an eSIM and sorted my phone out. Thank you Dan so much :)
9 de setembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Poole
Hey Lee,
Thanks for letting us know what an amazing job Dan did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Amazing customer service
Amazing customer service. Dan went above and beyond to help me . Will recommend to any one . Thanks
9 de setembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Poole
Hi Natalie,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
Great service by Steven
Great service by Steven at Poole Vodafone store, Steven kindly set up my new Samsung phone and transferred my data from my old iPhone to my new phone. He took time to explain the workings and was very patient, would not hesitate to use this store again. Thank you
12 de agosto de 2023
Opinião espontânea
Resposta da Vodafone UK - Poole
Hi. Thank you for your review for Steven. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Outstanding
19 de agosto de 2023
Opinião espontânea
Resposta da Vodafone UK - Poole
Hey Joanne,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
New mobile phone
Both the ladies, Kim and Hayley who helped me in the Poole branch of Vodaphone were extremely helpful and polite, and did not get at all frustrated with my lack of technical know how.
16 de agosto de 2023
Opinião espontânea
Resposta da Vodafone UK - Poole
Hey Jane,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Dan M solved all my issues
I was having many issues with the online chats and after multiple failed attempts to sort it out I went into a store. Dan.M solved all my problems, including problems I didn’t know I had. Dan is the definition of what customer service should be like.
12 de agosto de 2023
Opinião espontânea
Resposta da Vodafone UK - Poole
Hi Tegan. Thank you for your review for Dan. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great knowledgeable and friendly team.
Great knowledgeable and friendly team.
I have had contract with Vodafone for a number of years now which involces several renewals of contracts.
The Poole team are very friendly and knowledgable, and special thanks to Hayley who has ensured that I have always felt that I have a contract that is right for me and good value too.
A long term, happy customer here and I will be renewing again next time with them
9 de agosto de 2023
Opinião espontânea
Resposta da Vodafone UK - Poole
Hi. Thank you for your glowing review. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I thought all the people in your Poole…
I thought all the people in your Poole branch were very helpful and patient
15 de julho de 2023
Opinião espontânea
Resposta da Vodafone UK - Poole
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Kimberley our advisor at Vodaphone…
Kimberley our advisor at Vodaphone Poole was so patient with us and sorted out our changeover from EE so easily
Nothing was too much trouble explaining everything as she went along.
12 de julho de 2023
Opinião espontânea
Resposta da Vodafone UK - Poole
Hi Keith,
This is lovely feedback for Kimberley. It's great to have you with us.
We're here to help if you need anything. You can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Excellent customer service
Excellent customer service, respectful, informative, gave advice without pressure. Found the experience at the shop positive - it’s so nice to find staff who understand what customer service means! Poole branch
7 de julho de 2023
Opinião espontânea
Resposta da Vodafone UK - Poole
Hi Barbara. Thank you for your review. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Had a problem with my order but the…
Had a problem with my order but the assistant manager Hailey sorted it out promptly without any fuss or bother
28 de junho de 2023
Opinião espontânea
Resposta da Vodafone UK - Poole
Hey Michael,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Everyone at the store in Poole were…
Everyone at the store in Poole were incredibly helpful. I could not be more delighted and grateful for the service. Special mentions and thanks to Andrea, Carl and Steve - the A team !
25 de junho de 2023
Opinião espontânea
Resposta da Vodafone UK - Poole
Hey Chris,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
I would highly recommend using Vodafone great service !
I would highly recommend lovely staff there so helpful! I couldn’t ever doubt them after today. Come off of work and found that my phone screen has had it and kept blinking on and off with a line of colours. They have even gone out there way to offer a discount of a repair and helping with a reasonable price to help along with other options two. I had also been offered help to try and get photos and videos back that was sentimental to me and has been so wonderful. I would like to thank everyone who helped today you all are so lovely like and great! There was other reasonable options as well as an early upgrade. Thank you poole store your all amazing and wonderful. X
23 de junho de 2023
Opinião espontânea
Resposta da Vodafone UK - Poole
Hey Lac,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
I spoke with Hayley and Andrea who were…
I spoke with Hayley and Andrea who were amazing. They came across as friendly rather than pushing us into a sale. My sister in law went away happy with a 25g and unlimited calls and texts deal - this was at the suggestion of Andrea. Would highly recommend this particular store to anyone as all the staff are always more than happy to help and very friendly, they make the experience as seemless as possible.
9 de junho de 2023
Opinião espontânea
Resposta da Vodafone UK - Poole
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
A* Service
Great service from the team as always. Been having issues with my handset for the last 3 weeks and as soon as i went to the Poole store they fixed the issue. Never had any issues visiting this store and the staff are always helpful. THANK YOU
14 de junho de 2023
Opinião espontânea
Resposta da Vodafone UK - Poole
Hey Loopy,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
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