A very nice and patient knowledgeable assistant manager Tam and Tai, sales advisor. A confusing process for me but made easier with their help. Great advice without any pressure. Thank you very much.... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 18 , Liberty 2 Shopping Centre, RM1 3EE Romford, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I had such a lovely experience with Gurpz at Vodafone! She was incredibly kind, patient, and professional throughout my visit. It’s rare to meet someone who genuinely cares about helping customers,... Ver mais
A empresa respondeu
Visited the romford store and was served by Gary. He was patient and full of knowledge. He really narrowed it down into exactly what I needed in a phone. He also went above and beyond, helped me with... Ver mais
A empresa respondeu
Helpful with customers including me helped me blacklist my stolen iPhone and very nice workers and helped me with every questions I had in doubt in my mind. I would recommend people to come here and g... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- também em
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Romford
Escrito pela empresa
Informações de contacto
Unit 18 , Liberty 2 Shopping Centre, RM1 3EE, Romford, Reino Unido
4,9
Excelente
280 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very nice staffs
Very nice staffs; Kayla (Romford) helped me get a new sim for my mum’s phone and she was very patient and nice.
14 de março de 2024
Opinião espontânea
Resposta da Vodafone UK - Romford
Hi Patrick,
Thank you for this lovely review about your great experience with Kayla. We're delighted you got the assistance you needed.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Customer services are very very good .
14 de março de 2024
Opinião espontânea
Resposta da Vodafone UK - Romford
Hi Junaid,
Thanks for taking your time to leave this review for our Romford store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Extremely helpful.
Gary was exceptionally helpful, explaining how we could move over from our networks, got us a great deal, and we walked out of store with new phones within 20 minutes! Would highly recommend the shop and Gary in particular.
17 de fevereiro de 2024
Opinião espontânea
Resposta da Vodafone UK - Romford
Hi Harry,
Thank you for your review. It’s great to hear of your positive experience with Gary and the team. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Be wary what you are unknowingly getting sign up to.
May need to amend review but recently went in to store to renew my broadband contract - like for like. What I didn't know and wasn't explained that they signed me up for this new digital service. Didn't realise until I started to get messages through about Engineer coming to potentially dig up garden and drill holes in my wall. My landline will cease to work (I have health issues and rely on my landline). Now gone into a complete spin. Spoken to shop again who aren't now interested. They put me on to someone on the phone who has no idea how the new digital service works either but tried to find some answers for me. Feel a bit conned. I knew this service will be 'law' by 2925 and presumably much more expensive - hard to tell as I have a 12 page pricing sheet that I don't fully understand.
Hopefully when Engineer comes next week he/she/they know what they are doing because it is chaos. Can't get any proper sense out of anyone and not being techno literate the pages and pages of paperwork doesn't help ease my panic. Maybe all will go smoothly but as no one I spoke to at Vodafone knows how it works I am not feeling confident.
5 de fevereiro de 2024
Opinião espontânea
Resposta da Vodafone UK - Romford
Hi Sharon. It's disappointing to see your comments, concerns and feedback. We completely understand the importance of receiving the required help and support when needed, especially when it comes to the complexities of a new broadband service. This isn't the experience we wanted you to have, nor the service that we strive for here at Vodafone.
In regards to Digital Voice, this connects your home phone through your router and uses your broadband connection to let you to make and receive calls, opposed to the traditional and soon to be obsolete phone lines. This is part of the Openreach plan to upgrade everyone in the UK https://vodafone.uk/3HSoRRh - you'll get clearer calls, it won't cost any extra, and it won't change how you make phone calls or use your broadband.
In a power cut you can't make calls. Your telephone connects to your router for Digital Voice, so if the router loses power, you won't be able to use your landline until it comes back on. This is important if you want to make emergency calls – you need to have a mobile phone with signal. If you rely on your home phone for accessibility needs, and don't have a mobile to make emergency calls, chat to us https://vodafone.uk/34vNhfw
For more information, we would recommend heading over to the news release titled 'Your landline is changing: Everything you need to know' https://vodafone.uk/3Yv5iGu
Vodafone Social Media Team
Resposta da Vodafone UK - Romford
Hi there,
Thank you for taking the time to leave your feedback! We're so happy to hear you had a great experience.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Teri helped me with getting a new sim…
Teri helped me with getting a new sim on my account great deal and very friendly service.
24 de janeiro de 2024
Opinião espontânea
Resposta da Vodafone UK - Romford
Hey!
Thank you for taking the time to leave a great review about your experience with Teri.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Served by Tam :)
I really experienced a good customer support by Tam
13 de janeiro de 2024
Opinião espontânea
Resposta da Vodafone UK - Romford
Hey Ravali,
Thanks for the feedback and support for Tam!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Served by Teri
Served by Teri, helped me with my upgrade. Lovely and very helpful. Thank you
10 de janeiro de 2024
Opinião espontânea
Resposta da Vodafone UK - Romford
Hi Mihai,
Thank you for your review and feedback for Teri.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Fantastic service from Teri
Fantastic service from Teri, thank you
6 de janeiro de 2024
Opinião espontânea
Resposta da Vodafone UK - Romford
Hey Paul,
Thanks for letting us know Teri provided great customer service, and thanks again for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Terri was amazing
Terri was amazing. Very informative and helped me sort out my contract. 10/10
30 de dezembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Romford
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Thank you Teri
Came into store to get iPad for son for chrstmas. Teri was very helpful and explained everything so I understood.
Very nice and friendly service.
Also got new sim contract as I was paying more with three.
I will defiantly be back to Vodafone Romford
23 de dezembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Romford
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Great customer service
Today I met Lucy . She was really kind and she gave me all the important details to choose the best option for me. She answered all my question kindly .
21 de dezembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Romford
Hey Larisa,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Excellent Customer Service
It was a swift and fantastic customer service I got from the front office staff I met Gary. A pleasant person who acted professionally taking me through all the ongoing Vodafone products and their value exchange. No regret visiting Vodafone Romford office today.
18 de dezembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Romford
Hey Rufus,
Thank you for taking the time to review, and share your feedback. We appreciate it.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Teri helped me with my upgrade
Teri helped me with my upgrade. She was very friendly and professional. Explained everything in detail and left understanding everything i was signing for.
Thank you for the great service as i always have good interactions with the advisors there and will be back.
16 de dezembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Romford
Hey Albert,
Thanks for the lovely review and fantastic support for Teri.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Lucky is lovely
Lucky is lovely
Understand her roll
She really puts smiles to people.
I would love to meet her again.
Thank you so much
Lucky.
Mrs Theopilia Plummer
5 de dezembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Romford
Hi there,
This is lovely feedback for Lucky. Thanks for your kind words.
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
I was today to upgrade my account with…
I was today to upgrade my account with a samsung s23 ultra.. very nice lady...she spoke with me very nicely. Good job for today... 5 stars..✌🏻✌🏻✌🏻✌🏻✌🏻
26 de novembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Romford
Hi Valentin,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Tam and Gary were both amazing
Tam and Gary were both amazing. I came into the Romford store very frustrated with my phone and they were able to sort it out with a big smile.
They are very knowledgeable and explained what I need to do if it’s not working..
Thanks guys 5star treatment
26 de novembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Romford
Hi Vanetta,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Teri was great and very quick service!
26 de novembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Romford
Hi Vasile,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Teri helped me with my upgrade
Teri helped me with my upgrade, great service very helpful and patient.
Thank you
20 de novembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Romford
Hi there,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Verry great service from Teri
Verry great service from Teri, she gave me very good advice with my plan.
19 de novembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Romford
Hi. Thank you for your review for Teri. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.