Jay at the Vodafone store in Sevenoaks and Zoe from the Bereavement Team made closing a phone account after a family bereavement so quick simple. They were lovely, very helpful, considerate and und... Ver mais
A empresa respondeu
Localização
Alterar localização122 High Street, TN13 1XA Sevenoaks, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Visited the store because we needed help with my wife's Vodafone account and new phone. Spoke to Matthew who was extremely helpful and patient. Took time to explain everything. Will definitely be goin... Ver mais
A empresa respondeu
We went in-store to clarify an issue surrounding our child’s PAYG account. Jay was extremely helpful and help transfer it into a contract attached to an adult and at a tremendous rate. Wonderful, warm... Ver mais
A empresa respondeu
I had a job lot of accounts, new sims, contracts and new phones to sort out for my business and personal accounts and my children’s mobile accounts . Aaron provided an excellent service and spent seve... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Sevenoaks
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contacto
122 High Street, TN13 1XA, Sevenoaks, Reino Unido
4,9
Excelente
236 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Aaron gives excellent service don't…
Aaron gives excellent service don't know what I would do without the service in Sevenoaks always take his time with us and we always get great customer service in Sevenoaks no job too small
11 de setembro de 2026
Opinião espontânea
Resposta da Vodafone UK - Sevenoaks
Hey Carl,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Arron was brilliant Again
Arron was brilliant Again. He's my daviour
3 de setembro de 2026
Opinião espontânea
Resposta da Vodafone UK - Sevenoaks
Hey Emelda,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Aftermarket support is Zero
My elderly mother went into this shop 2/9/26 with her old style (but new) Nokia they sold her. She could not work out how to clear down the messages it is full and no longer receives texts. Male staff member told her he is only "here to sell things" and cannot help. No aftermarket assistance what-so-ever. Mum will now wait a month until I return to UK so can do it for her. She got a taxi to the shop to ask for their help. Surely a member of staff could assist a nearly 90 year old in deleting some messages!
🚨UPDATE TO YOUR RESPONSE:
Thank you for the automated corporate reply, but directing a nearly 90-year-old who physically traveled to your store to use "LiveChat" or a phone helpline completely misses the point. She went into the shop because she needed face-to-face help she couldn't get elsewhere, only to be told by staff that they are "only here to sell things." Telling me to message your social media team from afar doesn't excuse the lack of basic customer care or human decency shown to her in-store. If Vodafone sells a basic phone to an elderly customer, after-sales service should at least extend to spending two minutes clearing an inbox when she walks through your doors.
2 de setembro de 2026
Opinião espontânea
Resposta da Vodafone UK - Sevenoaks
Hey Lee,
Thanks for your feedback. We're sorry to hear about your mother's experience. We understand how disappointing it must have been for her to visit the store seeking assistance and feel unsupported, particularly given her age and circumstances. We'd expect all customers to be treated with care and respect, and we appreciate you taking the time to share these concerns.
If the issue continues or gets significantly worse, please reach back out to the relevant team by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the relevant teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Excellent service from Aaron always…
Excellent service from Aaron always very helpful and polite it is a pleasure to ask for his help.¡
1 de setembro de 2026
Opinião espontânea
Resposta da Vodafone UK - Sevenoaks
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Elena at Sevenoaks
Great service from Elena at Sevenoaks.
Everything went nice and smooth.
28 de agosto de 2026
Opinião espontânea
Resposta da Vodafone UK - Sevenoaks
Hey
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Elena was excellent and very helpful
26 de agosto de 2026
Opinião espontânea
Resposta da Vodafone UK - Sevenoaks
Hey Lottie,
Thanks for the lovely review and fantastic support for Elena.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Aaron assisted me today with a problem…
Aaron assisted me today with a problem I had with my phone and contract from a different store which I was not happy with,Aaron had the problem solved quickly and efficiently to my liking I am very pleased.
15 de agosto de 2026
Opinião espontânea
Resposta da Vodafone UK - Sevenoaks
Hey David,
Thanks for the lovely review and fantastic support for Aaron. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I went in to Vodafone Sevenoaks to…
I went in to Vodafone Sevenoaks to change my tariff after being with a company for years I dealt with Aaron I found him very professional and friendly and he talked me through the whole process that would happen I left the premises very happy
5 de agosto de 2026
Opinião espontânea
Resposta da Vodafone UK - Sevenoaks
Hey David,
Thanks for the lovely review and fantastic support for Aaron.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Aaron was very helpful and patient.
Aaron was very helpful and patient.
3 de agosto de 2026
Opinião espontânea
Resposta da Vodafone UK - Sevenoaks
Hey Jane,
Thanks for the lovely review and fantastic support for Aaron.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very friendly and professional
Very friendly and professional. Answered all our questions and guided us on the best deal for our family
31 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Sevenoaks
Hey Daniel,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone store in Sevenoaks - Jay/Zoe
Jay at the Vodafone store in Sevenoaks and Zoe from the Bereavement Team made closing a phone account after a family bereavement so quick simple. They were lovely, very helpful, considerate and understanding at such a sad time.
Thank you
S Bracken
23 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Sevenoaks
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Elena sorted out problems with…
Elena sorted out problems with suspicious apps very quickly
18 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Sevenoaks
Hey Andrew,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Very helpful service from Aron in…
Very helpful service from Aron in Sevenoaks Vodaphone.
8 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Sevenoaks
Hey Gillian,
Thanks for the lovely review and fantastic support for Aron. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Aaron was a life saver today
Aaron was a life saver today. On downloading a QR App my moble was invaded with viruses. He managed to clear them all and gave me grest advice on what to do withoit using a QR code in future. What a great guy and I have diaried to see him 9n 28 Aigust to discuss broadband supply.
6 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Sevenoaks
Hey Jim,
Thanks for the lovely review and fantastic support for Aaron.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Aaron
Aaron
Was very helpful polite and has always helped us out and got us out of trouble
6 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Sevenoaks
Hey Stewart,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Aaron has been very very kind and…
Aaron has been very very kind and helpful. He explains everything very clearly and has set up a great deal for me. He's solved all our questions. Very happy with Vodafone and very happy with Aaron. Couldn't be better! Very much appreciated.
6 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Sevenoaks
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Elena has been really really helpful
Elena has been really really helpful. Very nice, very helpful, taking time to sort out a problem due to Vodafone messing things up totally.
24 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - Sevenoaks
Hey Irene,
Thanks for the lovely review and fantastic support for Elena.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Aaron has helped me twice now and has…
Aaron has helped me twice now and has been knowledgable, efficient and friendly. So grateful for his help.
22 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - Sevenoaks
Hey there,
Thanks for the lovely review and fantastic support for Aaron.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sorted out multiple jobs for me in one hit
I had a job lot of accounts, new sims, contracts and new phones to sort out for my business and personal accounts and my children’s mobile accounts . Aaron provided an excellent service and spent several hours patiently resolving the many issues we were having with the contracts, Devices and managing the online portals . I can strongly recommend going along to this store. So much easier to do this in one go face to face than doing it online. Aaron provided excellent advice and got us good deals on all the contracts as well as sorting out glitches on our online accounts
18 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - Sevenoaks
Hey Gary,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Always helpful and patient with us
Always helpful and patient with us. An asset to your business.
19 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - Sevenoaks
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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