Had a really good experience at the Vodafone store in Swansea. Scott was brilliant and took the time to actually understand what I needed instead of just trying to sell me something. He helped me fi... Ver mais
A empresa respondeu
Localização
Alterar localização4 Union Street, SA1 3EE Swansea, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
If I could give Sophie at the Swansea city branch 6 stars I would. The young lady was paitent knowledgeable polite and professional . . Sophie was a pleasant pleasure to deal with .
A empresa respondeu
Very helpful, Katie guided us to a product that was more suitable than our original query and more value for money too! Product was for my daughter and Katie was very interactive and friendly. Thanks... Ver mais
A empresa respondeu
Went into the Swansea Vodafone store with my mum who is a dinosaur when it comes to tech. We spoke to Ryan who really took the time to help my mum. He wasn't pushy, explained everything in a way that... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- também em
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Swansea
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contacto
4 Union Street, SA1 3EE, Swansea, Reino Unido
4,9
Excelente
262 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Maddie was amazing
Maddie was amazing. Very friendly and very helpful!! ❤️ Oz family
24 de maio de 2025
Opinião espontânea
Resposta da Vodafone UK - Swansea
Hey Paul,
Thanks for the lovely review and fantastic support for Maddie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service, no hassle.
I went to the store early on a Monday morning, very stressed and in a rush.
Josh greeted me politely and offered assistance immediately. I explained my issue, knew exactly what I wanted and got to the point, and so did Josh. There was no faffing around, no flourishing and trying to upsell me random items - he was to the point, gave me cheaper alternatives and made sure I had what I needed (cost cap etc)
Josh was informative and very friendly. We had a pleasant conversation which brought my stress levels down and he explained all I needed to know clearly.
The store was quite, clean and all staff were engaged with customers. Great experience overall!
12 de maio de 2025
Opinião espontânea
Resposta da Vodafone UK - Swansea
Hey there,
This is fantastic to hear! We really appreciate the feedback. We are pleased to hear that Josh was able to sort it out for you.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Katie was absolutely fantastic
Katie was absolutely fantastic. I could not ask for any better service she built a trust with me and made sure I had the best offer for what I suited my needs.
Katie is a assist to your store and big personality and please do not change.
20 de maio de 2025
Opinião espontânea
Resposta da Vodafone UK - Swansea
Hey Zeana,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great experience
Great experience! Usually dread upgrading my phone but Katie was super helpful and made the transition very easy. Couldn't be happier!
6 de maio de 2025
Opinião espontânea
Resposta da Vodafone UK - Swansea
Hey Marcia,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Both Maddy and Josh were very helpful
Both Maddy and Josh were very helpful
25 de abril de 2025
Opinião espontânea
Resposta da Vodafone UK - Swansea
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Incompetence costs everyone
Served by Katie. Service light and fresh, which is nice. But the result has been a complete disaster. Her incompetence has resulted in a major set up error, leaving us with ZERO mobile service - and literally hours of personal time and Vodafone staff time to resolve.
19 de abril de 2025
Opinião espontânea
Resposta da Vodafone UK - Swansea
Hey Finch,
I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Ethan was amazing very helpful and…
Ethan was amazing very helpful and cheerful 😊
23 de abril de 2025
Opinião espontânea
Resposta da Vodafone UK - Swansea
Hey Pamela,
Thanks for the lovely review and fantastic support for Ethan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Josh in the Swansea store is such so…
Josh in the Swansea store is such so helpful 💯 first class service
22 de abril de 2025
Opinião espontânea
Resposta da Vodafone UK - Swansea
Hey Angela,
Thanks for the lovely review and fantastic support for Josh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Rhys was really helpful and explained…
Rhys was really helpful and explained everything
18 de abril de 2025
Opinião espontânea
Resposta da Vodafone UK - Swansea
Hey Melanie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Katie was very helpful and explained…
Katie was very helpful and explained everything very clearly.
1 de abril de 2025
Opinião espontânea
Resposta da Vodafone UK - Swansea
Hey Michael,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Josh at Vodafone Swansea shop…
Josh at Vodafone Swansea shop exceptional service to me an 87ur old tech dinosaur. Josh ŵas polite,courteous and VERY helpful. Outstanding service. Thanks Josh.
1 de abril de 2025
Opinião espontânea
Resposta da Vodafone UK - Swansea
Hey David,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The customer service was excellent
The customer service was excellent, very friendly and helpful and knowledgeable
Katie was amazing.
21 de março de 2025
Opinião espontânea
Resposta da Vodafone UK - Swansea
Hi Jo,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Nice and easy and best deal found to…
Nice and easy and best deal found to suit my needs
21 de março de 2025
Opinião espontânea
Resposta da Vodafone UK - Swansea
Hi Gareth,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Broadband
Went in regarding the broadband side of things for my first home. Josh was there to assist me in explaining all aspects of the process clearly. Having 3 phones with Vodafone, I knew the service was going to be to a high level and it was. Thankyou to Josh and the Swansea team for taking the time to make this new journey for me a whole lot easier.
19 de março de 2025
Opinião espontânea
Resposta da Vodafone UK - Swansea
Hi Alex,
Thanks for your review for Josh. We appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Brilliant staff Katie so so helpful
Brilliant staff Katie so so helpful
19 de março de 2025
Opinião espontânea
Resposta da Vodafone UK - Swansea
What super feedback for Annette! Thanks for taking the time to let us know. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Josh is a tech wizard!
Josh was so kind and patient. I've been in to see him a couple of times now and he's always so helpful. Thank you so much!
19 de março de 2025
Opinião espontânea
Resposta da Vodafone UK - Swansea
Thank you for the great feedback for Josh, it's very much appreciated. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Resposta da Vodafone UK - Swansea
Hi Tim,
Thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Popped into Swansea store and was…
Popped into Swansea store and was served by Katie. She was absolutely fantastic! Was very prompt and gave service with a big smile. Conversed with us and had a laugh. Really made the whole visit superb!
15 de março de 2025
Opinião espontânea
Resposta da Vodafone UK - Swansea
Hi Ashley,
Thank you for your review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
A great experience
Thank you to Joshua for all your help today. Very helpful with my phone contract renewal and took the time to explain options fully.
I ended up switching my broadband over too as I was very impressed with the deal on offer.
15 de março de 2025
Opinião espontânea
Resposta da Vodafone UK - Swansea
Hi Rebecca,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Joshua is very professional and has…
Joshua is very professional and has helped my family several times over the last few years, any issues we’ve had he’s managed to sort out there and then for us. Fantastic service
10 de março de 2025
Opinião espontânea
Resposta da Vodafone UK - Swansea
Hi Cara,
Thank you for your review, and for sharing the experience you had with Joshua. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
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