Vodafone UK - Thurrock Lakeside Experience Opiniões 

217
•
TrustScore: 5 em 5

4,9

Unit 24 , Level One Lakeside Shopping Centre, RM20 2ZF West Thurrock, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Best Customer Service Ever At Vodafone Lakeside Shopping Centre! I had an absolutely excellent experience with Anthony. He was extremely professional, dedicated, patient, and genuinely empathetic th... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I was enquiring about my contract regarding my monthly payments. Yusuf helped me on getting my payments down and then sorting a a broandband contract. Yusuf was a really nice guy, very helpful and... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Antony & Naz were absolutely amazing! They made my whole experience so swift, easy, and stress-free. On top of that, they were genuinely so funny and made the whole process very enjoyable. Couldn’t re... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Yusuf was an amazing help throughout the process. He worked quickly to get a new contract set up and was polite and friendly the entire way through (even with some minor technical difficulties). Great... Ver mais

A empresa respondeu


Informações sobre a empresa


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  • Unit 24 , Level One Lakeside Shopping Centre, RM20 2ZF, West Thurrock, Reino Unido

4,9

Excelente

TrustScore: 5 em 5

217 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(217)

39 987 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Maddi best service I ever had in…

Maddi best service I ever had in Vodafone

14 de fevereiro de 2024
Opinião espontânea
logótipo da Vodafone UK - Thurrock Lakeside Experience

Resposta da Vodafone UK - Thurrock Lakeside Experience

Hi there,

Thanks for taking the time to leave this great review about Maddi!

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Classificada 5 em 5 estrelas

I appreciate your exceptional…

I appreciate your exceptional assistance as a seller advisor. Your prompt responses ,and dedication have made my experience smooth and enjoyable .Thank you for your outstanding service ,Denisa !

17 de janeiro de 2024
Opinião espontânea
logótipo da Vodafone UK - Thurrock Lakeside Experience

Resposta da Vodafone UK - Thurrock Lakeside Experience

Hi Andress,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

The best sales advisor ever meet in my…

The best sales advisor ever meet in my entire life !

Many thanks!!

17 de janeiro de 2024
Opinião espontânea
logótipo da Vodafone UK - Thurrock Lakeside Experience

Resposta da Vodafone UK - Thurrock Lakeside Experience

Hi there,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Classificada 1 em 5 estrelas

Lost device

Took my phone in for repair a week ago. Vodafone have no idea where my phone is and have been told I need to chase it with the store. Phone number provided by Vodafone customer service is invalid and I now have to travel to the store again when I'm due to give birth any day now.

4 de janeiro de 2024
Opinião espontânea
logótipo da Vodafone UK - Thurrock Lakeside Experience

Resposta da Vodafone UK - Thurrock Lakeside Experience

Hi Sue

I am sorry to hear about your experience. This is not the journey we would expect.

If the phone is still at the store we would be unable to see anything via others channels which is likely why you have been advised to contact the store. Once your phone has been sent for a repair we're able to view updates from the repairs team regarding your devices journey.
We are able to attempt to call and or email the store for you as well, this may take a little more time.

If you need any further help with this, or would like us to look into anything further for you, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Great experience with store advisor

Great experience with Jackie at the lakeside store, she sorted me out a fantastic deal

29 de dezembro de 2023
Opinião espontânea
logótipo da Vodafone UK - Thurrock Lakeside Experience

Resposta da Vodafone UK - Thurrock Lakeside Experience

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Classificada 1 em 5 estrelas

Horrible customer service and network

Customer service lady was mocking and there were two others were laughing as I was enquiring about the product and service.
Very insulting and humalatin
I decided to leaving this horrible behaviour
My home broadband and Mobil data isn’t giving me adequate service.
Please avoid Vodafone

21 de dezembro de 2023
Opinião espontânea
logótipo da Vodafone UK - Thurrock Lakeside Experience

Resposta da Vodafone UK - Thurrock Lakeside Experience

Hi M Quadri,

We're really disappointed to hear this recent experience. This is not the service we want to be providing our customers, and certainly not how we want to be leaving customers feeling. We apologise for this.

Please message us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone so we can get this looked into, or if you require any assistance.

Thanks, Vodafone Social Media Team

Classificada 5 em 5 estrelas

Maddi was so nice and knowledgeable

Maddi was so nice and knowledgeable. Now I have all my family with Vodafone, and I’m so happy that I got a good deal.

15 de dezembro de 2023
Opinião espontânea
logótipo da Vodafone UK - Thurrock Lakeside Experience

Resposta da Vodafone UK - Thurrock Lakeside Experience

Hey Andrei,

Thanks for the lovely review and fantastic support for Maddi.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Jackie was amazing

21 de dezembro de 2023
Opinião espontânea
logótipo da Vodafone UK - Thurrock Lakeside Experience

Resposta da Vodafone UK - Thurrock Lakeside Experience

Hey Sarah,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Good experience

Good experience,
Very pleased with Maria services

19 de dezembro de 2023
Opinião espontânea
logótipo da Vodafone UK - Thurrock Lakeside Experience

Resposta da Vodafone UK - Thurrock Lakeside Experience

Hi Bogdan,

Thanks for taking your time to leave this review for Maria.

We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Classificada 5 em 5 estrelas

I have just visited the lakeside…

I have just visited the lakeside Thurrock Vodafone branch and was served by a young man by the name of Dylan who was extremely helpful and knowledgeable, my questions were solved quickly and professionally, very happy with the service

14 de dezembro de 2023
Opinião espontânea
logótipo da Vodafone UK - Thurrock Lakeside Experience

Resposta da Vodafone UK - Thurrock Lakeside Experience

Hey Dylan,

Thank you for reviewing and sharing this feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Classificada 5 em 5 estrelas

Exceptional Support Experience with Denisa from Vodafone

As a Vodafone customer, I would like to express my utmost satisfaction with the support provided to me, particularly by Denisa. In an age where customer service can often be underwhelming, Denisa stood out as a shining star.

I recently encountered an issue with my Vodafone service and reached out for assistance. From the very beginning, Denisa demonstrated professionalism, knowledge, and a genuine willingness to help. Not only was she prompt in her response, but she also exhibited exceptional communication skills throughout the entire process.

Thank you once again, Denisa, for going above and beyond in your role as a customer support representative. You have undoubtedly set a benchmark for excellence in customer service.

1 de dezembro de 2023
Opinião espontânea
logótipo da Vodafone UK - Thurrock Lakeside Experience

Resposta da Vodafone UK - Thurrock Lakeside Experience

Hey Nicu

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Thanks to Denisa we left the Vodafone…

Thanks to Denisa we left the Vodafone shop very thankful and happy! Great communication and support skills.

2 de dezembro de 2023
Opinião espontânea
logótipo da Vodafone UK - Thurrock Lakeside Experience

Resposta da Vodafone UK - Thurrock Lakeside Experience

Hey Ana-Maria,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Denisa the sales advisor was super…

Denisa the sales advisor was super helpfull and amazing today which done the time spent in store to pass very easy.
Thank you

2 de dezembro de 2023
Opinião espontânea
logótipo da Vodafone UK - Thurrock Lakeside Experience

Resposta da Vodafone UK - Thurrock Lakeside Experience

Hey Mihai,

Thanks for the lovely review and fantastic support for Denisa.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Denisa was very helpfull and she…

Denisa was very helpfull and she explained very Well the plans to me. She was amazing

2 de dezembro de 2023
Opinião espontânea
logótipo da Vodafone UK - Thurrock Lakeside Experience

Resposta da Vodafone UK - Thurrock Lakeside Experience

Hey Ioana,

Thanks for the lovely review and fantastic support for Denisa.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Best experince from Maddi in lakeside.

Best experince from Maddi in lakeside.
She fixed both of my devices.
Amazing.

2 de dezembro de 2023
Opinião espontânea
logótipo da Vodafone UK - Thurrock Lakeside Experience

Resposta da Vodafone UK - Thurrock Lakeside Experience

Hey Colin,

Thanks for the lovely review and fantastic support for Maddi.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Grate customer service from Tolu

Grate customer service

30 de novembro de 2023
Opinião espontânea
logótipo da Vodafone UK - Thurrock Lakeside Experience

Resposta da Vodafone UK - Thurrock Lakeside Experience

Thanks for your fab feedback Izabela.
All the best, The Vodafone Social Media Team

Classificada 5 em 5 estrelas

Best customer service from Tolu

30 de novembro de 2023
Opinião espontânea
logótipo da Vodafone UK - Thurrock Lakeside Experience

Resposta da Vodafone UK - Thurrock Lakeside Experience

It's great to see Tolu left such a positive impression on you John.
Thanks again, Vodafone Social Media Team

Classificada 5 em 5 estrelas

Knowledgeable staff very friendly

Knowledgeable staff very friendly
Alia was brilliant

30 de novembro de 2023
Opinião espontânea
logótipo da Vodafone UK - Thurrock Lakeside Experience

Resposta da Vodafone UK - Thurrock Lakeside Experience

Hey Patrick,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Luke was amazing!!

Luke was amazing!!
Phone had stopped working the last thing you need at this time of year.

Luke explained how the new deals worked and found a great deal for me with a lovely new phone AND saved me some money!!!

I'll be back in a few months to get my broadband switched!!

29 de novembro de 2023
Opinião espontânea
logótipo da Vodafone UK - Thurrock Lakeside Experience

Resposta da Vodafone UK - Thurrock Lakeside Experience

Hi Samantha,

This is a great review for Luke. I’m glad to hear you found the best option for you when visiting the store and we look forward to you joining us for your broadband line.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Classificada 5 em 5 estrelas

Denisa was excellent!!!

Denisa was very helpful and assisted with all issues I had. She clearly explained the plans and what the costs would be. Really excellent service

29 de novembro de 2023
Opinião espontânea
logótipo da Vodafone UK - Thurrock Lakeside Experience

Resposta da Vodafone UK - Thurrock Lakeside Experience

Hi Glyn,

This is lovely feedback for Denisa. Thanks for taking your time to share.

If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

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