Best Customer Service Ever At Vodafone Lakeside Shopping Centre! I had an absolutely excellent experience with Anthony. He was extremely professional, dedicated, patient, and genuinely empathetic th... Ver mais
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Localização
Alterar localizaçãoUnit 24 , Level One Lakeside Shopping Centre, RM20 2ZF West Thurrock, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
I was enquiring about my contract regarding my monthly payments. Yusuf helped me on getting my payments down and then sorting a a broandband contract. Yusuf was a really nice guy, very helpful and... Ver mais
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Antony & Naz were absolutely amazing! They made my whole experience so swift, easy, and stress-free. On top of that, they were genuinely so funny and made the whole process very enjoyable. Couldn’t re... Ver mais
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Yusuf was an amazing help throughout the process. He worked quickly to get a new contract set up and was polite and friendly the entire way through (even with some minor technical difficulties). Great... Ver mais
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Informações sobre a empresa
- Operadora de redes móveis
- também em
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Thurrock Lakeside Experience
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contacto
Unit 24 , Level One Lakeside Shopping Centre, RM20 2ZF, West Thurrock, Reino Unido
4,9
Excelente
215 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Professional
The joy of serving us I usually don’t usually get in any place nowadays. Naz was so jolly and positive vibes that he shared with us. He was respectful and professional. Thank you Naz
9 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - Thurrock Lakeside Experience
Hi Alina,
Thanks for your lovely review for Naz. We appreciate your kind words and support. We're here to help if you need anything. You can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Tolu from Vodafone lakeside service
Tolu from Vodafone lakeside service
He was extremely helpful, managed to solve my problem and even talked me into having a new phone, which I am extremely grateful for.
2 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - Thurrock Lakeside Experience
Hi Shirley,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a great experience with us when getting the issues resil.
Thanks,
The Vodafone Social Media Team
Very nice an helpfully guy
Very nice an helpfully guy , he explained everything in details and provided all we needed , very polite !
16 de setembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Thurrock Lakeside Experience
Hello, Ion,
It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Naz and Luke were so helpful
Naz and Luke were so helpful, we came in to switch networks and they made the whole process quick, easy and stress free! Thank you both!
7 de setembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Thurrock Lakeside Experience
Hey Mel
Thanks for the lovely review and fantastic support for Naz and Luke.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great customer service
Great customer service from Madi . All about my plan and device have been explained clearly. And at the end I am going home with 3 contracts, instead of one. Highly recommend
25 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - Thurrock Lakeside Experience
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Staff were so helpful and patient
Staff were so helpful and patient. They spent absolutely ages trying to sort out a really complex issue. Sam, Anthony and Dylan have been amazing and are a credit to your company. Very personable and friendly.
8 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - Thurrock Lakeside Experience
Hi Hayley. It's lovely to see you had such a positive experience with Sam, Anthony and Dylan. This is absolutely what we aim for! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Denisa was very helpful today and she…
Denisa was very helpful today and she sorted out my additional line. 10 out of 10
6 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - Thurrock Lakeside Experience
Hi Cristin! Thanks for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks, Vodafone Social Media Team
Denisa was very good helping me and my…
Denisa was very good helping me and my husband with our upgrades.
She was friendly and gave good advice.
31 de julho de 2024
Opinião espontânea
Resposta da Vodafone UK - Thurrock Lakeside Experience
Hi Sara,
It's great to hear about your recent experience and feedback for Denisa. Thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Jackie is amazing
Went to the lakeside Vodafone store today with my husband for an upgrade and Jackie was amazing she always does our upgrades and always tells us the best deals and best phones for us she is 100% credit to your store BIG SHOUT OUT TO JACKIE
16 de julho de 2024
Opinião espontânea
Resposta da Vodafone UK - Thurrock Lakeside Experience
Hi Kellie,
Thanks for sharing this positive feedback with us! We're so happy you had a great experience.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Very helpful and pleasant staff member…
Very helpful and pleasant staff member - Maria
13 de maio de 2024
Opinião espontânea
Resposta da Vodafone UK - Thurrock Lakeside Experience
Hi Fiona,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
sorry cant help
Went to lakeside Vodafone shop as my insured Samsung 24 has broken (damage to screen ) The staff were absolutely no help telling me that they cannot help me to phone Vodafone insurance and ill have to sort this out myself even though my phone is broken and i cannot contact them .I am really disappointed with the apathy and cant do attitude of the Lakeside branch .I will try the Brentwood branch tomorrow as they seem to have a can do attitude .Lakeside staff, not a way to treat your paying customers .I don't recommend dealing with this branch .Only one star as i cannot find a way to put zero stars .
5 de maio de 2024
Opinião espontânea
Resposta da Vodafone UK - Thurrock Lakeside Experience
Hi Gary,
Thank you for taking the time to share this feedback with us. We're so sorry you've had a negative experience and are struggling to fix your broken phone. We'd love to look into this for you to see what we can do for you.
Please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Madalina it`s been great!
Madalina it`s been great!
I went to the store today and Madalina sort the issue that I had!
20 de março de 2024
Opinião espontânea
Resposta da Vodafone UK - Thurrock Lakeside Experience
Hi Andrei,
Thanks for your lovely review for Madalina. We appreciate your support.
We're here to help if you need anything. You can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
denisa helped me sort out my upgrade
denisa helped me sort out my upgrade. Happy with the services, she was great
12 de março de 2024
Opinião espontânea
Resposta da Vodafone UK - Thurrock Lakeside Experience
Hi Flavius,
Thank you for reviewing and sharing this feedback for Denisa. This is great to hear!
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very helpful
Naz, was very helpful he saved me money on my monthly bill which I asked him to do. He went far and beyond helping me lower my cost.
5 de março de 2024
Opinião espontânea
Resposta da Vodafone UK - Thurrock Lakeside Experience
Hi Kim,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again, Vodafone Social Media Team
Naz helped me in store today
Naz helped me in store today, he was polite and friendly and went above and beyond. Amazing customer service
5 de março de 2024
Opinião espontânea
Resposta da Vodafone UK - Thurrock Lakeside Experience
Hi Kelly,
Thank you for your review. I’ll be sure to pass on the feedback for Naz. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone.
Thanks again, Vodafone Social Media Team
Tolu helped me set up my phone
Tolu helped me set up my phone, I am very happy with the service
29 de fevereiro de 2024
Opinião espontânea
Resposta da Vodafone UK - Thurrock Lakeside Experience
It's great to see Tolu was so helpful Susan!
Thanks, The Vodafone Social Media team
Maddi was extremely helpful
Maddi was extremely helpful. Sort out my upgrade and Home WiFi with no problems and transparency.
25 de fevereiro de 2024
Opinião espontânea
Resposta da Vodafone UK - Thurrock Lakeside Experience
Hey Cristian,
Thanks for the lovely review and fantastic support for Maddi.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great experience
Was served by Paola and had a lovely experience in this Vodafone store. Was very knowledgeable and was able to solve an issue that I had been having with my contract for quite some time.
25 de fevereiro de 2024
Opinião espontânea
Resposta da Vodafone UK - Thurrock Lakeside Experience
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
misleading information from staff member
I went last sunday to lakeside shopping center store. one of vodaforne staff name(Delum) gives us few option for my upgrade. i have found a good deal as £31pm plus my sim monthly cost what im paying currently (£8pm) and i asked to complete this process. he did everything and asked us to comeback in few days to collect device.
We went back after few days and monthly price magically went to £73pm. i was surprised when i hered this from the other vodafone team member on store. it was 30 minutes drive and i went twice. wasted time. im sure this is my last contract with vodafone also whole family will be moving to somewhere else. currently using home broadband and im sure im not going to extend with vodafone.
11 de fevereiro de 2024
Opinião espontânea
Resposta da Vodafone UK - Thurrock Lakeside Experience
Hi. It's disappointing to see your comments, concerns and feedback. We completely understand how alarming this must have been, especially after driving 30 minutes to the store. This isn't the experience we wanted you to have, nor the service that we strive for here at Vodafone.
Vodafone Social Media Team
Maddi best service I ever had in…
Maddi best service I ever had in Vodafone
14 de fevereiro de 2024
Opinião espontânea
Resposta da Vodafone UK - Thurrock Lakeside Experience
Hi there,
Thanks for taking the time to leave this great review about Maddi!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
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