Super knowledgeable, kind and helpful team. Frustratingly I had lost my phone abroad which made everything more complicated than normal with re-issuing my SIM. Paolo, Alex and Yameen were incredibly... Ver mais
A empresa respondeu
16 Calverley Road, TN1 2TB Tunbridge Wells, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Super knowledgeable, kind and helpful team. Frustratingly I had lost my phone abroad which made everything more complicated than normal with re-issuing my SIM. Paolo, Alex and Yameen were incredibly... Ver mais
A empresa respondeu
I went into Vodafone because I was having some issues with apps on my phone, a gentleman called Diogo helped me. He was so patient and fixed the problem before I left.
A empresa respondeu
i went to the store last week thursday for help trying to get back into my gmail after i lost access to my playstore account. i spoke Alex about it and he had it sorted out in less than 15 mins. frien... Ver mais
A empresa respondeu
Dan was helpful and thorough and explained everything really well. He got us up and running with phone contracts (including transferring our numbers which was slightly complicated!) as well as new br... Ver mais
A empresa respondeu
Escrito pela empresa
16 Calverley Road, TN1 2TB, Tunbridge Wells, Reino Unido
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Diogo, extremely helpful explaining all the necessary changes. An employee of Vodafone whom in my opinion should be valued.

Resposta da Vodafone UK - Tunbridge Wells

Resposta da Vodafone UK - Tunbridge Wells
Thanks so much good service and helpful
Thanks Harvey

Resposta da Vodafone UK - Tunbridge Wells
Harvey helped us again with a mistake on the billing of the broadband contract.

Resposta da Vodafone UK - Tunbridge Wells
Harvey, super personable. Super Knowledgeable and sorted 2 of my issues and sorted my broadband new deal ! Great service as always for Tunbridge Wells

Resposta da Vodafone UK - Tunbridge Wells
Saf, you are a wonderful salesman. Thanks so much for uour service and plan with low price. 🤩

Resposta da Vodafone UK - Tunbridge Wells
Mr Saf is very helpful, thanks so much

Resposta da Vodafone UK - Tunbridge Wells
Saf brilliant service very helpful new phone today fast process brilliant guy

Resposta da Vodafone UK - Tunbridge Wells

Resposta da Vodafone UK - Tunbridge Wells
If I could give zero stars, I would.
I have been without internet for the last two weeks, and despite multiple calls, nothing has been resolved. Every time I contact customer service, I’m told the same thing: “We will update you.” But no update ever comes, and no real action is taken.
Today was the worst experience yet. I was on the phone for 51 minutes, and the advisor still couldn’t find or solve the issue. She couldn’t even complete basic troubleshooting for my number. After nearly an hour on the call, I was left exactly where I started — with no solution and no internet.
The most frustrating part? I have three SIMs and mobile contracts with them and pay over £180 per month. For a customer paying that much, the level of service is shocking. There has been zero compensation, zero urgency, and zero accountability.
Two weeks without internet is unacceptable. Keeping customers on long calls without resolving anything is unacceptable. Promising updates and never delivering is unacceptable.
This has been an extremely disappointing experience, and I expected far better service for the amount I pay.
Avoid if you value your time and money.

Resposta da Vodafone UK - Tunbridge Wells
Really helpful. Diogo was very patient and knowledgeable

Resposta da Vodafone UK - Tunbridge Wells
Very helpful Diogo very easy to get sorted

Resposta da Vodafone UK - Tunbridge Wells
Brilliant Diogo as very helpful!

Resposta da Vodafone UK - Tunbridge Wells
What a stroke of luck that lovely Jordan was in the TW store when I popped in today! Welcoming, polite, knowledgeable and professional, I could not have wished for a better service. Thank you for your sweet patience, Jordan x

Resposta da Vodafone UK - Tunbridge Wells
Jordan is amazing and helpful. I love his help very much.

Resposta da Vodafone UK - Tunbridge Wells

Resposta da Vodafone UK - Tunbridge Wells
Saf was great help, appreciate the amazing service

Resposta da Vodafone UK - Tunbridge Wells
Diogo, help me with my new sim card.
Amazon service
Thank you Diogo

Resposta da Vodafone UK - Tunbridge Wells
Saf was great help would recomendo hit service to others. Obrigado!!!

Resposta da Vodafone UK - Tunbridge Wells
We were served today by Diogo everything was made easy as it should be.
He was very attentive and answered every question. I was in no doubt this was the place I was meant to be for my phone and broadband.

Resposta da Vodafone UK - Tunbridge Wells
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