Customer service have been EXCELLENT!! Would like to send a big THANK YOU especially to William with his prompt responses after receiving a wrong order. This company has great & quick responses to inq... Ver mais
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Leia as opiniões dos outros
I ordered a Linkin Park hoodie from Voicerts in December as a Valentine’s gift for my husband. It was delivered on January 6. When we finally opened the package, the print quality was very p... Ver mais
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My package situation was a complete nightmare. I ordered a product before Christmas for Christmas and it took forever to reach my area well past Christmas time before getting lost. I was extremely fru... Ver mais
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I don't see value for money being spent for the clothing... Additionally, any returns and refunds are a pain to deal with. The customer care representatives take forever to get back to your emails,... Ver mais
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Informações sobre a empresa
- Empresa de software
- Loja de roupa
- Loja de moda masculina
- Loja de estampagem de roupa
- Empresa de hospedagem na Web
- Loja de moda feminina
Escrito pela empresa
Voicerts is your go-to online destination for expressive, culture-inspired apparel. We specialize in trendy T-shirts, Sweatshirt, and hoodies for men and women, infused with unique cultural and fandom elements that let you wear your passions proudly. With prices ranging from $17.99 to $37.99, we make it easy and affordable to express your individuality. Discover pieces that speak to you and connect with like-minded communities through our curated collections. To make your shopping experience seamless, we offer Free Standard Shipping on orders over a qualifying amount and run regular promotions to deliver even greater value for your style.
Informações de contacto
Estados Unidos da América
- support@voicerts.com
- www.voicerts.com
2,9
Aceitável
27 opiniões
Respondeu a 100% das suas opiniões negativas
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🚫 Extremely disappointed with my…
🚫 Extremely disappointed with my experience ordering from Voicerts.
The shirt sizes are not true to size, and the quality is noticeably poor. What should have been a simple return turned into an exhausting back-and-forth with over 10 emails. Instead of helping, the company kept offering me $3 and $12 “keep it” refunds or a “100% coupon code” (minus shipping) — all while refusing to just process a standard return and refund.
I repeatedly asked how to return the items, and still couldn’t get a clear answer. At this point, I’ve had to escalate it to my bank.
Buyers beware — if something doesn’t fit or goes wrong, you may be stuck with it. Terrible customer service.
#Voicerts #CustomerServiceFail #PoorQuality #SizeIsWrong #OnlineShoppingWarning
8 de julho de 2025
Opinião espontânea
Resposta da Voicerts
Dear Nate Detwiler,
We sincerely apologize for the frustration and exhaustion caused by the ill-fitting shirt, poor product quality, and the tedious back-and-forth communication during your return process. We want to clarify that our intention in offering the partial refund or coupon was to provide a quick resolution, not to avoid the standard return and refund procedure, and we regret that we failed to clearly inform you of the specific return steps in a timely manner. To properly resolve this matter for you, please send your order number, photos of the shirt, and records of your email communications to our official email at support@voicerts.com, and our dedicated team will prioritize your case to provide a satisfactory solution.
Kind regards,
Voicerts Customer Care Team
I wish I read the reviews
I wish I read the reviews
Wow what to say about this company. They popped up on an Instagram advert, and I thought the clothes looked nice. The website is professional and the clothes looked great, with vibrant colours.
What I received was a god-awful, poor fitting, cheap Chinese knock off products. On the purchase page, it advises if you are unhappy, they will return the product no questions asked.
Absolute rubbish! They ask many quesrions, request images, call you a liar and are extremely reluctant to process a refund.
I eventually was able to get 10 dollars refunded to me after multiple emails chasing and complaining.
They are a TERRIBLE company and I would not recommend
25 de maio de 2025
Opinião espontânea
Resposta da Voicerts
Dear Kizzalife,
We sincerely apologize for the terrible shopping experience you’ve had—from the unsatisfactory product quality and incorrect sizing to the frustrating return and refund process that only resulted in a $10 refund. We want to clarify that asking for relevant photos was to verify the issue accurately and facilitate a proper resolution, not to question your statement, and we regret that our handling of your case fell far short of your expectations and our service standards. To thoroughly review your situation and provide a fair solution, please send your order number, photos of the product, and records of your email communications to our official email at support@voicerts.com.
Kind regards,
Voicerts Customer Care Team
Chinese knock offs do not buy
Chinese knock offs do not buy!
So I bought a shirt supposedly 2xl, wanted it to be baggy but comfy from a "company" in the US. US are renowned for being a bit bigger so what could possibly go wrong? The t shirt arrived from china and what I would describe as a medium to large so doesn't fit.
Emailed them 10 min after arrival and was told to ship it to Texas 😂
In the email (at your cost) could you ship it to Texas from Australia even though it arrived from a Chinese sweat shop was far too small and lacked the quality of the pictures and video. I'm guessing they want you to spend more money so you get frustrated and walk away and let them have their scam cash. Below is the instructions copied and pasted from either someone in china or a guy ordering cheap knock offs and posting from Texas . I repeat do not buy from them!
You can return the item to our warehouse and here is the address:
Recipient: 1002-WBVRSUS
Address： 13777 Bee St Suite 180.-1002VRS
City: Farmers Branch
State: Texas
Zip code: 75234
Country: USA
Phone number: +8618936096877
Once you have returned the item(s), please provide us with the following information which are crucial for us to process the exchange:
1.A photo of the returned package.
2.A photo of the return receipt.
3.Tracking number AND the name of the shipping company you used to return the item. (Note: The tracking number must be traceable online.)
4.Complete SKU number including color and size of replacement you want.
I'll follow up with the scam guy and keep this updated.
Cheers
25 de junho de 2025
Opinião espontânea
Resposta da Voicerts
Dear Damian C,
We sincerely apologize for the frustrating experience you’ve had with the mislabeled size, poor quality of the T-shirt, and the inconvenient return arrangement that requires you to ship the item to Texas from Australia at your own cost. We want to clarify that our return address in Texas is our official warehouse for handling U.S. and international returns, and our products are manufactured in qualified facilities to meet our quality standards; the sizing difference may stem from regional size standard variations, and we regret that we failed to remind you to refer to our detailed size chart before purchase. To review your case thoroughly and provide a more reasonable solution, please send your order number, photos of the T-shirt and its size label, as well as records of your previous email communication to our official email at support@voicerts.com.
Kind regards,
Voicerts Customer Care Team
Items arrived but poor quality &…
Items arrived but poor quality & printing errors. Customer service would only offer refund for return, which is fair enough but considering the waiting time for the item & the need for it as a gift, a partial refund would have been more acceptable. They said the printing error was fine because the printing error was also in the image. Again, fair enough, but just a forewarning as I don't think most of us would go into a purchase analysing the item for *errors*.
20 de junho de 2025
Opinião espontânea
Resposta da Voicerts
Dear Olivia Hill-Cousins,
We sincerely apologize for the disappointing experience with the poor quality of your item, the printing error, and the inconvenience caused by our limited resolution options. We regret that our initial response did not fully address your needs as a gift sender, and we want to clarify that while the printing detail matches the product image, we understand this oversight can still be frustrating for customers who expect a flawless item. To find a more satisfactory solution that works for you, please send your order number, photos of the product and its printing error, and any relevant communication records to our official email at support@voicerts.com.
Kind regards,
Voicerts Customer Care Team
Bad Experiences - Do not recommend
I don't see value for money being spent for the clothing... Additionally, any returns and refunds are a pain to deal with. The customer care representatives take forever to get back to your emails, not the most helpful either.
One thing you should keep in mind - only make a purchase, if you are sure about the sizes and designs, as any return/exchange fee is to be incurred by the customer.
12 de maio de 2025
Opinião espontânea
Resposta da Voicerts
Dear Anirudh Sharma,
We sincerely apologize for your disappointment with the cost-effectiveness of our clothes, the cumbersome return and exchange process, as well as the slow response and unprofessional attitude of our customer service team. We fully understand your frustration, and we are taking your feedback seriously to optimize our product pricing strategy, simplify the return and exchange procedures, and strengthen the training of our customer service staff to improve their response efficiency and service attitude. To further understand your specific experience and provide a targeted solution, please send your order number and relevant communication records to our official email at support@voicerts.com.
Kind regards,
Voicerts Customer Care Team
Overall Good
Bought a T-shirt and received it in perfect packaging. The quality is better than expected.
4 de janeiro de 2025
Opinião espontânea
Resposta da Voicerts
Dear Jessic Luo,
Thank you so much for taking the time to share your positive feedback on your T-shirt purchase! We’re absolutely thrilled to hear that you loved the perfect packaging and that the quality exceeded your expectations—it’s always our goal to deliver great products and wonderful shopping experiences to every customer. If you have any further questions or need assistance with future orders, please don’t hesitate to reach out to us at support@voicerts.com.
Kind regards,
Voicerts Customer Care Team
fake website
26 de dezembro de 2024
Opinião espontânea
Resposta da Voicerts
Dear Nexo,
We sincerely apologize for the frustration and disappointment caused by your negative experience with our brand. We want to clarify that Voicerts is a legitimate online retailer dedicated to providing quality products and reliable services, and we take such serious allegations very seriously as we are committed to maintaining a trustworthy shopping environment for all customers. To thoroughly address your concerns and provide a satisfactory resolution, please send your order number, relevant communication records and any supporting details to our official email at support@voicerts.com.
Kind regards,
Voicerts Customer Care Team
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