Very happy overall. The service provides me with exactly what I needed namely seamless connectivity overseas. 4 stars because the app, prior to a recent upgrade, had a 5-10 second delay when logging... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I have been using Voipline and was really skeptical in the beginning with the setup and how things will move on but I must say you dont have to be from the technical background to setup your calling... Ver mais
A empresa respondeu
Voipline has made my life a lot easier by providing simple, easy-to-use PBX options and making it straightforward to add new assets. Pricing is transparent, and workflows are simple to create.... Ver mais
A empresa respondeu
Unmatched customer service for over 10 years. I always stick with Voipline Telecom because their call centre is incredible. The staff are active, helpful, and they never leave you hanging until your i... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
VoIPline Telecom is a telecommunications and cloud communications provider that specialises in business VoIP services, hosted phone systems and unified communications solutions. Founded in Australia in 2008, the company supports businesses of various sizes by providing cloud-based telephony services designed to improve communication, flexibility and operational efficiency. The company’s core offering is a hosted PBX platform that enables organisations to build and manage customised call flows through an intuitive drag-and-drop interface. In addition to hosted telephony, VoIPline provides SIP trunking, virtual phone numbers, SMS services, call recording, fax-to-email functionality and cloud-based communication tools that can be accessed from multiple devices. VoIPline offers its own Webphone application for voice calls and messaging, along with Microsoft Teams Direct Routing, API and webhook integrations, CRM connectivity and Zapier automation features that help businesses streamline their communication processes. The platform is designed to support remote work, customer service teams, call centres and organisations that require flexible communication solutions. Over the years, the company has expanded beyond Australia and now operates in several international markets, including New Zealand, the United Kingdom, Ireland and the United States. VoIPline maintains its own telecommunications infrastructure and focuses on delivering scalable services, detailed reporting and business communication tools tailored to modern workplace requirements.
Informações de contacto
Suite 1125, 401 Docklands drive, 3008, Docklands, Austrália
- +611300864754
- support@voipline.net.au
- www.voipline.net.au
4,4
Excelente
46 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Look for other solutions
Well this is certainly a great system to fail constantly.
When it dosnt work dont look for a outcome from tech support,the so called techs will tell you its probably better if you look for another product. The team here certainly dont care about service and the issues that constantly happen. I spend in excess of $500 per mth and there is no support. The so called 100% up time is definately not the case. The owners of this product certainly must be making to much money to care to raise the issues.
Look elsewhere dont go down this path
1 de janeiro de 2026
Opinião espontânea
Resposta da VoIPline Telecom AU
Hi Bianca,
I’m sorry to hear you’ve had this experience.
We take feedback like this seriously, especially where it relates to reliability and support. We also understand how frustrating service interruptions can be when you rely on the system for day to day operations.
We have reviewed our recent support interactions and system performance and cannot locate a matching account based on the details available in this review.
If you are open to it, we would appreciate the opportunity to look into this further with you directly and understand what has occurred.
You are welcome to contact our support team with any account details so we can investigate properly and work towards a resolution.
Just had a first and probably last…
Just had a first and probably last experience... Chatted with Sales online... they suggested that I create a Trial to see if the services they offer would work for our hospitality company. Create a Trial Account and they want to verify who you are... not a problem EXCEPT the first stage which is an SMS to the number you registered with only I never received the SMS so it fails... after a couple of tries it then brought me to stage 2... which required, on what I would consider an insecure website, pictures of me with my drivers license or other government id, picture of me with their website in the background and pictures of copies of recent utility bills. Never have I had to provide this information for services I have used...and certainly not for a trial account. Learned they are an AUS company which may be part of it... at any rate I would not complete the setup to even test if their service would work for us... If you dont have a problem giving all of that information to someone you have no clue who they even are... on an unsecure web form... go for it... Not for me and our company.
1 de novembro de 2025
Opinião espontânea
Resposta da VoIPline Telecom AU
Hi Bill,
Thank you for taking the time to share your experience, and I’m sorry to hear the trial setup process was frustrating.
The SMS and identity verification steps are part of our standard fraud prevention checks. This is not intended to create unnecessary friction, but to help protect both our platform and users during account creation.
We also understand SMS delivery can occasionally fail due to carrier filtering or network delays, which can unfortunately interrupt the process.
We appreciate your feedback regarding the verification experience and will pass this on to our team for review, particularly around clarity and usability during trial sign-up.
Thank you again for your comments and for considering our service.
Reliable, easy to configure, and good value
Was uncertain based on the few total reviews they have but very surprised with how solid the platform is.
Not an expert in PBX but the UI was easy to work with and has had very few issues over the four years we have been using it.
Strongly recommend as an alternative to 3CX and others. Great value for money.
13 de março de 2025
Opinião espontânea
Resposta da VoIPline Telecom AU
Thanks for taking the time to leave a review, we really appreciate it.
It’s great to hear the platform has remained stable for you over four years and that the UI has been easy to work with even without deep PBX experience. We also appreciate you highlighting your comparison with 3CX and the value you’re seeing in the service.
In terms of reviews, we have fewer on Trustpilot because most of our customers leave feedback on Google, the platform most commonly used by our user base.
Thanks again for the recommendation and your ongoing support.
Rock-solid service for years
Rock-solid service for years, and now their new webphone software (desktop & mobile) is the cream on the cake to make it easy to use for multiple numbers. Their online "PBX" is fabulous, allows me to shape my availability perfectly. Economical, reliable, highly recommended.
15 de outubro de 2024
Opinião espontânea
Resposta da VoIPline Telecom AU
Thank you for taking the time to share this.
It’s great to hear the service has been reliable for you over a number of years, and that the new webphone experience across desktop and mobile has made managing multiple numbers easier. We’re also glad the online PBX tools are helping you shape availability in a way that suits your needs.
We really appreciate the recommendation and your ongoing support.
Rubbish process to set up account not a…
Rubbish process to set up account not a user friendly
26 de junho de 2024
Opinião espontânea
Resposta da VoIPline Telecom AU
Thank you for your feedback, and I’m sorry to hear the setup process felt frustrating.
SMS verification and identity checks are used as part of our account security and fraud prevention measures. They help ensure that numbers are not being misused, protect against automated sign-ups, and maintain the overall reliability of the service for all users.
We understand this adds an extra step during onboarding, and we are continuously reviewing the process to make it as smooth and user-friendly as possible while still meeting these security requirements.
Top tier Highly recomend them! easy to work with
fantastic support made the entire process from setting up a virtual pbx to ordering hardware and even porting number just a few clicks and its done and there support is amazing!
8 de abril de 2024
Opinião espontânea
Resposta da VoIPline Telecom AU
Thank you for the great feedback, we really appreciate it.
It’s great to hear the setup process for your virtual PBX, hardware ordering, and number porting was straightforward and efficient. We’re also pleased the support team has been able to assist you along the way and make the experience smooth from start to finish.
Thanks again for your recommendation and support.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.