Wash Me UK Opiniões 

86
TrustScore: 2 em 5

2,1

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Wash Me Website gave Morrisons Portsmouth U.K as the nearest site but when we arrived it had an out of order notice on it. Drove miles to the next site, the small washer was out of order meaning you... Ver mais

Classificada 1 em 5 estrelas

Washed a kingsize mattress protector at the Royal Wootton Bassett machine and it came out covered in someone else's pet hair. Clearly the drum hadn't been cleaned between washes — disgusting to pay f... Ver mais

Classificada 5 em 5 estrelas

I needed to wash a duvet and very large (expensive) sofa throw. It cost £20 to wash and dry them and they came up beautifully. It does sound expensive but both items cost well over £100 so I feel it w... Ver mais

Classificada 2 em 5 estrelas

The service is expensive but that aside the start up is complicated , many pple stare at them perplexed on how to use...! When you try to get help after paying bse it has not started you will find y... Ver mais

Informações sobre a empresa

  1. Serviço de lavandaria

Escrito pela empresa

Wash Me UK is redefining the laundry experience. As of 2020, there are less than 600 launderettes throughout the entirety of the UK. Answering the market’s ongoing need for convenience and control over washing larger bulks and bigger items, Wash Me is the only laundry service that is able to put the power of washing back in the customer’s hands. Wash Me offer rapid solutions for customers on the go, delivering consistently perfect washes through its 9kg and 20kg drums; perfect for clothes, duvets and cushions. Every machine provides eco-friendly solutions through optional solar panels, automatic light sensors that turn off and on depending on customer vicinity, and free eco-friendly detergent included in each wash. As well as washing, the dryer provides options for your laundry depending on temperature and material type. Aligned with the company’s wider mission of Making Easy work of everyday tasks, Wash Me machines are designed to automate as much of the process as possible. If a customer leaves their laundry unattended, the machine will remain locked until the time has elapsed. A free of charge text reminder is also sent to the customer’s device a few minutes before the wash has finished, and payments are easier than ever with machines now accepting contactless payment.


Informações de contacto

2,1

Mau

TrustScore: 2 em 5

86 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 2% das suas opiniões negativas

Geralmente responde em 14 horas

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2,1

Todas as opiniões

(86)

63 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

the machines just don't wash properly

the machines just don't wash properly . i have used them about 8 times now and there a complete waste of money and time . if you wash and dry your clothes and have the fabric softener and pre wash it costs around £25 for one wash .if you use them 4 times you can prettymuch buy a washing machine for that. better off just going to a launderette . it costs about £10 and thats for a large machine and dryer . moor importantly your clothes will come out clean

2 de novembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Wash me poor experience

Wash did not include opt out of companies cleaning solution I had a allergic reaction to product. Took payment for dryer but did not operate, help line did not respond to call back and website would not refund payment.

16 de novembro de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

Lifesaver but with limitations

Our washing machine and tumble dryer both broke within a week of each other, so this was a life saver to get the kids clothes washed. The downside for me is that Goole Play store is saying the app is no longer available in the UK and so there is no longer any way to see if the washer or dryers are free before setting out. When will this become available again in the UK? Also, the internet connection kept dropping when trying to pay.

16 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Really happy

Two 20 min dry cycles for £3.50 a cycle to dry 20kg of washing washed at home. Completely dry and excellent machines located at BP sandringham melton rd Leicester. Wouldn’t try the washers there just happy to use the drying facility. First time using wash.me and I’ll deffo be back again soon! Really happy and pleased with how convenient it was.

9 de novembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Rip Off dryer heat has been reduced

Used to be good but they have clearly turned the heat setting on the driers down. I just paid £15 to dry and laid of towels. A laundrette would be cheaper. I've bee using them for over a year, but after today im done. Rip off

30 de outubro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Briken again

This is an absolute disgrace were here in centra in buttavent co cork d dryers are still broken they only work for a few minutes and yhen error comes up on d screen why srent these being fixed i wouldnt recommend ye

29 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing service

Amazing service. Very convenient and easy to use. However, I used my own softener, and my own laundry egg just to make sure, everything smells fresh (after the horrible reviews). Everything is freshly washed and completely dry within 1 hour for £14.50. Happy costumer.

5 de outubro de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Concept is good, but ...

I used the machines at Johnston, I washed a king-sized duvet, which came out great, put in tumble dryer on to find it wasn't working!! No prior warning on machine so stuck with a wet duvet !@

29 de setembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Absolute joke of a company

Absolute joke of a company. Machine decided to stop working during a wash and was told by customer services id have to wait 48 hours to get my stuff out as thats how long it would take for an engineer to come out, by which time my washing will be ruined as its wet and left unattended for 48 hours. They are absolutely not interested in finding any solutions and was told nothing can be done and they accept no responsibility if my washing is ruined. Absolutely useless.

27 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent results and value for money

Used the Wash Me machines twice now. Brilliant results both times. Not used the dryers as the washers spin so well the items are virtually dry and can be finished off on the line at home.
Excellent value for money. Will continue to use this facility.

25 de setembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Avoid

Used the machines in Perth to clean a standard load. First day, 20kg drum was stuck "draining", so used 9kg drum. Paid for wash, started machine, then the whole unit powered down completely. 10 minutes later, it rebooted to its default state, voiding my wash. Couldn't even pay for a new wash because it was stuck "reconnecting" at the payment point.

Went back the next day and the jammed 20kg machine was free, I assumed it was fixed - since the errors had been flagged and others were using it. I did a load with the 20kg machine and it was still having drainage problems! First the door jammed despite the cycle being over and when it finally did open, the clothes were soaked and soapy.

The advantage of these machines is the 24hr nature, justifying the higher cost. But if they don't work, why bother?

24 de setembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Washme good, just other selfish customers

Nothing against washme, just the selfish inconsiderate lady who turned up in her car to take her washing out the big machine whilst I was waiting patiently for over half an hour to use it and instead of having the decency to ask me if I was waiting to use the said machine - why else would I be parked at the side of it sitting in my car? I waited whilst I thought she was unloading the machine but oh no, she then reloaded the machine with another load of her washing before driving off again. She very cunningly parked her car in between so I didn't realise what she had done until it was too late else I would have had words.

23 de setembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Waste of time

This is the second time I have attempted to use a Wash Me facilty at Monks Way in Milton Keynes, and its the second time it was "offline" I suspect it never gets serviced or fixed and is a waste of time, I ended up washing my quilt at a local launderette and it turned out to be 5 quid cheaper

11 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Convenient and human focused / first…

Convenient and human focused / first business.

Had an issue with the dryer, and it was late at night, Whatsapp support got back as soon as they started in the morning, sorted the issue, and refunded my money,

Agent was polite, courteous and fast to help, even though I was working they replied to all my messages instantly and resolved and refunded money.

Extremely good company, highly recommend using their services.

1 de setembro de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

Convenient but not monitored

Due to my kitchen being renovated I have had to use this daily a number of times. People should not be allowed to wash their horse blankets, there is so much debris left in the washing machine. There is a bag of clothes been sat on the floor for a week. These machines should be monitored better.

1 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I didn't read the reviews before I used…

I didn't read the reviews before I used the machines so you may say I was just lucky but I have no complaints at all. I washed and dried a cream coloured Dorma bedspread which was really well spun and not creased. Gave it 30 minutes on the lowest drying heat and it was nice and dry for airing. All in all it was a great experience!

24 de agosto de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Absoloute joke

First of all it's not the cheapest (but It was supposed to be a 1 off for me so 🤷) however after using it once I put a second wash in and it wouldn't accept payment. I tried 3 cards (and yes they all had money in ) so then i message the whatsapp help number (dont k ow why they called it that coz i got no response) so then you have to unload the washer to go elsewhere..... plus this is a new wash just installed....good job 😠 😡

5 de agosto de 2025
Opinião espontânea
logótipo da Wash Me UK

Resposta da Wash Me UK

Hi Morgan
Thank you for your feedback. We want all our customers to have the best experience with our products and we pride ourselves on fast, efficient customer service so I am surprised to hear that you had difficulty contacting our customer service team.

If you have any further queries, please contact us via email at callcentre@photo-me.com or you can reach us on our webchat service, which is now available - https://help.megroup.uk/

Once again please accept our sincere apologies for any inconvenience this may have caused you. We would really appreciate the chance to put this right.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

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