Waylands Opiniões 

Today I attended Waylands Honda at Cribbs Causeway, Bristol, having made an appointment sometime prior, for a tyre change. The work to be completed from 1130 to 1330. The lady at the reception was polite and courteous and asked why I was there. I stated that I had arranged for my car to have 4 x new premium tyres, which was confirmed at the time of booking (both make and cost). As a matter of course she said she would check first to see if the tyres were available. After making a call, she stated that not only was there no premium MICHELIN tyres, there was no premium tyres available at all. If I cared to wait, they would obtain YOKOHAMA tyres; and these would be available from 3.00 pm. With a two hour slot (usual allowance) meant that if I was lucky I would be out of the service area by 5.00pm. Given that, I purposely travelled an hour to make this appointment I was boiling. Sorry I said, I have a disabled lady in the car. I cannot wait that long. I was not prepared to wait up five and half hours, when this should have been sorted out before hand. The receptionist apologised and informed me that she would let the manager know. No communication thus far.

Awful customer service from the Gloucester branch. I called and verbally agreed a car sale on the phone and after a conversation they said they would call me back, waited but nothing.
I called multiple times and no reply. Called the morning after but noticed the car had now gone up thousands and was told by the receptionist they are really busy. I was told again I would get a call later and they would see what they could do. No call again. It’s just really not what you would expect from a professional car dealership.

Tom May came across as an extremely professional sales person and made the whole process easy to understand and was always available to answer any of my concerns or questions.. i would probably use Waylands again because of this
Nick Randall

We’ve had a great service from Josh A at omoda Bristol. He was very Knowledgable, friendly, efficient and kept to his word every time.we only went to look but ended up buying!

Excellent service. Kept informed. Phil was particularly helpful

Harry, the delivery driver was a pleasure to deal with. Courteous and friendly. Well done Harry!

Comfortable environment spacious building and great customer service. Joshua parker was very helpful and was in hand to support with any questions I had, any time. Great deal thanks Waylands

This will be the second car I've bought from Wayland's honda in Bristol. On both occasions the service has been fantastic
On this occasion,Joe Chadwick could not have been more helpful. Even trying( with extreme patience) to explain in detail the cars functions.
Thanks for all your help

Very helpful advice from Tom - made the whole process straightforward. I’m very happy with my new car.

great buying from Waylands, very friendly and great cars.

Had a fantastic experience buying an XC40, super helpful start to finish. Thank you Tom for being so great!

Harry delivered and picked up and dropped off our car when it was in for an MOT. Efficient this year and last year and always fun and friendly. Thanks Harry!

Speedy and excellent service from the staff that dealt with my new car from Waylands.

Harry collected my car and was brilliant as usual. Cheerful and professional, he always goes the extra mile.

Excellent as always (though not cheap, but what main dealer is?)

Shout out to Harry who collected and dropped my car back to me. Always chirpy and professional :)

They have looked after the car since new. It's not easy to get an appointment as they're always busy but they are professional and competent. I've not been able to book a courtesy car the last couple of times and I live in the country, so this is inconvenient, but they do a pick up and drop off service which works well. Marius, the driver this time, was very helpful. The car is usually cleaned inside and out on return, which is great

I had my Kia Picanto serviced at Kia Reading today and unfortunately it was not a good experience.

I arrived at 11:00am and didn’t receive my car back until 3:50pm, which felt far too long for a routine service.

I also noticed that my car appeared to have finished servicing for quite some time, but no staff member followed up with me. I had to go to the front desk to ask about it, and only then was I told it had been ready for a while. Better communication would have made a big difference.

More concerning was the unprofessional behaviour I witnessed. I saw staff throwing car keys to each other at least twice, and they dropped them on the floor. After collecting my car, I noticed scratches on my key. Car keys should be handled with care and respect.

Overall, I’m disappointed with the level of professionalism and service and expected better from an authorised Kia dealership.

Great service, very happy with my new car. Thanks, Josh A

I purchased a car from Waylands Honda in September last year with a full Honda Approved warranty. The sales team were extremely attentive and helpful throughout the buying process, which made the initial experience very positive. Unfortunately, the aftersales service has been a major disappointment.

Shortly after purchase, a number of small faults became apparent. We were assured these could be fixed while we waited. However, the car was kept for four hours and, when we drove away, the issues had not been resolved. Even more concerning, we were told that some of the problems were not their responsibility, despite the fact that they should have been identified during the pre-delivery inspection.

One example is a corroded exhaust bracket, which we reported within the first week of ownership. At the time, we were told there was no issue. This clearly should have been checked and addressed prior to sale, especially under an Approved Used warranty.

Since then, we have made multiple phone calls and sent several emails, yet have received no response whatsoever. The lack of communication and accountability has been extremely frustrating.

We have now contacted another Honda Approved dealer locally, who are inspecting the vehicle this week. It is shocking how quickly the level of service changes once payment has been made. Based on our aftersales experience, I would not recommend this dealership.