WebEyeCare Opiniões 

1049
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Ordered contacts on a Thursday afternoon and I received them on Tuesday, plus it was a holiday weekend. I’m very pleased with their fast shipping. The system said my order was processed, but no tracki... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great price for my contacts. Had a question about sending in my prescription and it was answered quickly. Order was delivered quickly.

A empresa respondeu

Classificada 1 em 5 estrelas

Never received lens but ups claims delivered on web site. Last time this happened with my order. Ups has issues with service. Called customer service to file claim. Probably will stop using this com... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Ordering contacts was relatively easy and they were delivered quickly. The only reason I didn't give a 5 star is that now that I ordered a years supply, they are offering me a discount through the re... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fornecedor de lentes de contacto
  2. Grossista de óculos
  3. Loja de óculos de sol

Escrito pela empresa

Welcome to WebEyeCare, your source for the lowest prices on contact lenses. We constantly strive to exceed our customers expectations by delivering name brand contact lenses at the lowest possible prices. All contact lenses dispensed by WebEyeCare are the exact same lenses as prescribed by your doctor and are delivered to you in sealed containers direct from the manufacturer. At WebEyeCare, our primary focus is providing our customers with the dedicated personalized customer service combined with the lowest prices on the internet. WebEyeCare offers a wide variety of contacts including colored, toric and multifocal lenses that will surely fit your lifestyle!


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(1049)

102 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

My delivery was good considering my…

My delivery was good considering my daughters lenses are specially made we just had to wait a little longer than normal. In then end I will still continue to use WebEye care.

6 de março de 2025
Opinião espontânea
logótipo da WebEyeCare

Resposta da WebEyeCare

Awesome to hear! Thank you for recommending us!

Classificada 5 em 5 estrelas

Cheapest Online Contacts Site

Cheapest contacts site that I’m aware of. Lots and lots of good promos/coupons all the time. Delivery can sometimes take a while but I don’t really think that this is WebEyeCare’s fault.

2 de março de 2025
Opinião espontânea
logótipo da WebEyeCare

Resposta da WebEyeCare

Awesome to hear! Thank you for recommending us!

Classificada 1 em 5 estrelas

They won't process my refund after eight weeks!

I returned my contacts 8 weeks ago. They confirmed my return. And still have not processed my refund. Their policy is to refund in 2-4 weeks. I've called and emailed numerous times and they just tell me they're "getting to it.". I've lost faith this will happen and now they've just stolen my money.

UPDATE: After I filed a complaint with the Better Business Bureau I received my refund. That was a complete headache.

29 de dezembro de 2024
Opinião espontânea
logótipo da WebEyeCare

Resposta da WebEyeCare

Thank you for your feedback. We completed your refund before your BBB complaint was filed, as you can see in the receipt we sent you. As previously mentioned, refunds typically take 1-3 business days to appear in your account. If you have any further questions or need additional assistance, please don't hesitate to reach out.

Classificada 5 em 5 estrelas

Great experience

Great experience. My sister suggested I try this company for my contact lenses. I found it easy, cost effective, and great communication regarding purchase and shipment and delivery notifications! You have a very pleased customer. My order was perfect and delivered right to my front door! Thank you!!

3 de fevereiro de 2025
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logótipo da WebEyeCare

Resposta da WebEyeCare

Wonderful to hear! Thank you so much for recommending WebEyeCare!

Classificada 1 em 5 estrelas

DONT PAY FOR ONLINE EYE EXAM. RIPOFF

I ordered contacts and was told my prescription expired. Normally I go to the eye dr every year but my eye dr quit taking my insurance. Web eye care sends me an email saying for $19.99 they will perform an eye exam online. I am skeptical but I paid because I didn't want to wait until I find another eye dr. I take the test and they tell me that my eyes have changed and I need to see an eye dr. I paid to hear that? what a rip off. They already took the money out of my account for the contacts?
Now I'm thinking why would you take the money before everything is complete?

13 de dezembro de 2024
Opinião espontânea
logótipo da WebEyeCare

Resposta da WebEyeCare

Thank you for sharing your feedback. We want to assure you that we would never ship your order without a valid prescription. If we don’t receive a valid RX, we always offer a full refund. We understand your concern, and we also want to clarify that the online eye exam is only $16.49, not $19.99. We apologize for any confusion and are happy to assist you in resolving any issues with your order or prescription. Please reach out to us, and we will make sure everything is sorted out to your satisfaction.

Classificada 1 em 5 estrelas

Fraudulent

Fraudulent. At the very end of the purchase process they slip in a "processing fee" of more than 50% of the purchase price, or over $200. This allows them to advertise a price that is not remotely reflective of what they will actually charge, and therefore appear to be lower than the competition.

17 de novembro de 2024
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logótipo da WebEyeCare

Resposta da WebEyeCare

Hello. We understand the frustration - fees are everywhere online. On various search platforms, it's typical for sellers to have the product price listed separately from any handling or processing fees. We do try to be as up-front about ours as possible by listing the charges separately in the Cart. Whether we have a higher per-box price and no handling or a lower box price and processing, our total price is the best. Please let us know if you have any additional questions or concerns. Thank you!

Classificada 5 em 5 estrelas

Customer service went out of their way

Customer service went out of their way to help me receive my order in time. Communication was great! Fast, friendly service. These guys are wonderful to work with.

31 de outubro de 2024
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logótipo da WebEyeCare

Resposta da WebEyeCare

We're so glad you enjoyed your ordering experience and look forward to SEEing you in the future :)

Classificada 5 em 5 estrelas

Fantastic job with my contact lens order!!!

WebEyeCare did a fantastic job with my contact lens order. I had a new script which was easy to upload on their website. The price was the best I could find on the internet. I was updated frequently about my order as well as the delivery of the product. Great Job!!!

27 de outubro de 2024
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logótipo da WebEyeCare

Resposta da WebEyeCare

Wonderful to hear! Thank you so much for recommending WebEyeCare!

Classificada 5 em 5 estrelas

Buy with confidence

Contact lens came in 4 weeks earlier than expected. Order was right too. Very satisfied with the purchase

22 de outubro de 2024
Opinião espontânea
logótipo da WebEyeCare

Resposta da WebEyeCare

Thank you for your recommendation!

Classificada 5 em 5 estrelas

A++ Trustworthy and Reliable

A++ - Price, service, packaging
I've never had a bad experience, always reliable.

so, I keep coming back because there is a reservoir of trust that has been built up over years of buying from the company.

Sometimes I find cheaper prices, but trust and reliability are worth paying a little more for.

👍👍

10 de outubro de 2024
Opinião espontânea
logótipo da WebEyeCare

Resposta da WebEyeCare

Awesome to hear! Thank you for recommending us!

Classificada 5 em 5 estrelas

We laughed, we bonded, and he saved me money.

I was having troubles navigating my order checkout. And I happened to get Mark, the Senior Customer Service Manager who was helping a new trainee through my 4-part question. We cracked jokes as they went above and beyond to deliver the best service possible. I'll be returning to Web Eye Care because I know they put great resources into training their Service Managers to go the extra mile and make it fun. Oh, and if you wanna'be extra impressed, ask Mark about state-by-state laws.

15 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

So I’ll start by saying I don’t ever…

So I’ll start by saying I don’t ever write reviews, I’m super busy all the time and don’t have the time to do this. However I was so impressed with the customer service at WebEyeCare! I’ve been using WebEyeCare for a few years now for myself and my family. The ordering is super easy and simple and they have great prices! Now I placed an order like two weeks ago for my contact lenses (I was down to my last few pairs of lens) and not really thinking about it but my order never arrived...I called customer service, the gentleman who helped me was fantastic! Apparently, the order was never delivered because UPS wasn’t able to find the address and returned the order? It’s the same address I ordered to before but somehow UPS didn’t deliver it. Anyhow, now I’m on my last pair of contacts lens. The gentleman from customer service was so helpful, he sent my new order out that same morning, with overnight shipping!!! I got my lens the next afternoon!!! Wow! Really impressed and amazing service! Great job guys! You went above and beyond! You have a customer for life! Thank you! A+

9 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Very easy to order

Very easy to order. My contact lens shipment was on time and efficient.

30 de setembro de 2024
Opinião espontânea
logótipo da WebEyeCare

Resposta da WebEyeCare

Thank you so much for your feedback!

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