The Webjet flight search features are user friendly, it was very easy to filter and view the flight options. The displays of times, flights and prices are almost immediately without slow loading.
A empresa respondeu
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Leia as opiniões dos outros
My flight was cancelled and I called Webjet to get a resolution or at least options to sort out my flight. I was on the line for 45 min and the lady that attended me at around 6pm blandly lied to me a... Ver mais
A empresa respondeu
Super easy to use and also, got a cheaper price for Return Business Class to Phillipines end of this year. You can also split your payments into 3x different methods, so makes it seamless for everyone... Ver mais
A empresa respondeu
They totally mucked up my flights when i asked for a change of dates so i had to book new flights at my own extra cost. They could not understand me and only said no we cant do anything. Their underst... Ver mais
Informações sobre a empresa
Escrito pela empresa
As Australia's leading online travel agency, Webjet leads the way in online travel tools and technology. Webjet enables customers to compare, combine and book the best domestic and international travel flight deals, hotel accommodation, holiday package deals, travel insurance and car hire worldwide.
Informações de contacto
Austrália
- www.webjet.com.au
3,6
Aceitável
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 42% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Con job as they debited my account for…
Con job as they debited my account for $30 as member of their unwanted and U requested club! Avoid Webjet. Con big con
21 de setembro de 2026
Opinião espontânea
Resposta da Webjet
Hi Mila,
Thank you for sharing your feedback.
We understand your concern regarding the AUD 30 charge and would like the opportunity to clarify what occurred and assist with your concerns.
Please note that Webjet does not charge a membership fee. We would be happy to review the details of the charge and investigate this further.
Please allow us to assist you through our Customer Support Centre by phone or chat via our Webjet Support Page so our team can securely verify your booking and membership details.
https://www.webjet.com.au/support/
We appreciate you bringing this to our attention and look forward to assisting you.
With kind regards,
Webjet Customer Care Team
Wonderful
Wonderful! All choices in the one spot and extremely user friendly.
18 de setembro de 2026
Opinião espontânea
Resposta da Webjet
Hi Claire,
Thank you so much for your lovely feedback! We’re delighted to hear that you found all the choices conveniently in one place and that our website was easy and user-friendly. This inspires us to even improve our services more.
We really appreciate you taking the time to share your experience and hope to assist you again soon!
Warm regards,
Webjet Customer Care Team
Easy to navigate
Easy to navigate, clear to understand, in Aussie dollars, makes booking flights easy and find the best prices
19 de setembro de 2026
Opinião espontânea
Resposta da Webjet
Hi Kathryn,
Thank you for your feedback! We’re pleased to hear you found Webjet easy to navigate, clear to understand, and convenient for comparing flight options and prices in Australian dollars.
Our Customer Support Centre is also available to assist with any enquiries, either by phone or chat, should you need assistance with your booking.
We appreciate you choosing Webjet and hope to help make your future travel bookings just as easy!
With kind regards,
Webjet Customer Care Team
Extensive search showing flight times…
Extensive search showing flight times and fares to compare prices. Discount and guaranteed price offered.
14 de setembro de 2026
Opinião espontânea
Resposta da Webjet
Hi Leon,
Your kind words mean a lot to us. Thank you for choosing Webjet, and we will continue to offer competitive prices!
Also we look forward to continuing to assist you with your future travel needs.
Regards,
Webjet Customer Care Team
Easy, helpful and reliable
I love using Webjet because it’s easy to use. The team was very helpful and made organising my trip and changes so easy. Highly recommended!
2 de setembro de 2026
Opinião espontânea
Resposta da Webjet
Hi Victor,
Thank you so much for your kind words! We're delighted to hear our team made your experience a positive one. We look forward to continuing to assist you with your future travel needs.
Regards,
Webjet Customer Care Team
Easy to navigate Web page
Easy to navigate Web page
All the details you need are there
13 de setembro de 2026
Opinião espontânea
Resposta da Webjet
Hi Sharon,
Thank you for your wonderful feedback! We're so pleased you had a great experience with Webjet and appreciate you taking the time to share it.
Regards,
Webjet Customer Care Team
Cancelled booking
Cancelled booking - sent an email that went to spam then told me I had to pay an extra $4000 to rebook plus call the insurance and car place separately to cancel. Absolutely useless.
14 de setembro de 2026
Opinião espontânea
Resposta da Webjet
Hi there,
Thank you for taking the time to share your experience.
We're sorry to hear about the frustration caused by the booking cancellation, the notification email being missed, and the additional costs you were quoted to rebook your flights.
Regarding the charges, I'd like to clarify that the total cost of a flight change or rebooking is determined by the airline's fare rules and may include any applicable fare difference, tax difference, and airline-imposed change fees. As flight prices are subject to availability and can change significantly over time, the cost of rebooking may be substantially higher than the original booking. Please note that Webjet does not charge any additional fees for processing flight changes.
If you would like your concerns and the charges to be formally reviewed, we encourage you contact us via the link below.
https://www.webjet.com.au/support/
You can also use the above link to view our contact options should you wish to discuss the matter with our team directly.
Thank you again for your feedback.
Regards,
Webjet Customer Care Team
Fantastic range of flights
Fantastic range of flights. Easy to compare them and easy to book!
13 de setembro de 2026
Opinião espontânea
Resposta da Webjet
Hi Christine,
Thanks for the lovely feedback! We're always working to make booking as simple as possible, so it's fantastic to know we hit the mark.
Regards,
Webjet Customer Care Team
Absolutely shocking experience
Absolutely shocking experience, from expense fees to hours on hold waiting for staff to sort a change of flight TERRIBLE
12 de setembro de 2026
Opinião espontânea
Resposta da Webjet
Hi Anne,
Thank you for taking the time to share your experience.
We are very sorry to hear about your experience and understand how frustrating it must have been to encounter unexpected fees and spend a significant amount of time on hold while trying to arrange a flight change.
We appreciate that situations involving flight changes can be stressful, and we regret that the service you received did not meet your expectations.
Also if you would like your experience to be formally reviewed, we encourage you to submit a complaint through our Complaints & Compliments channel using the link below:
https://www.webjet.com.au/support/
This will allow the appropriate team to investigate the matter and review the concerns you have raised.
Regards,
Webjet Customer Care Team
Be warned ! Dealing with Webjet when trying to use your own credit money for a flight booking is a nightmare about to happen.
I was booked on a Webjet (Qantas) flight to Japan in April 2026 with a tour, but it was unfortunately cancelled by the tour operator. I then sought to understand how to use my credit of over $2000. Webjet required me to redeem and actually fly by October6 2026 & must be at the same amount of the credit or more $$ and must fly with Qantas. No problem. But when booking the new flight it had to be done on the phone with a Webjet rep. That’s when the difficulty started. I spoke to a lady who had “very hard to understand”English and got upset with me when I asked to speak to a higher authority person as I simply could not understand her. I was put on hold for over 25mins before she came back to the phone and said the manager was still busy.. I was told eventually that Webjet needed Qantas clearances even thought the original flight had been cancelled and a credit placed in my favour. I then endured 12 days of back and forth with Webjet waiting and trying to have a simple flight to Honolulu used against my credit amount in an age of technology and online action. It was as if you have a credit but we will make it hard for you to redeem it. On top of the bizarre lengthy delay to me as a customer I finally had a flight ticket issued but my middle name was missed off the detail. That then required correction , so further delay. I received my flight ticket the night before my travel and still experienced difficulty checking in due to the ridiculous process I was put through. If not for a kind Qantas check in person persevering with my situation I dare say I may have not been flying. The market cost of a return flight to Honolulu with Webjet was shown on their website as$1473 ,an increased amount from $1393 as fares had gone up during the near 2 week delay of dealing with Webjets process. However in the ticketing detail the cost of the flight was somehow shown as $1720 especially considering Webjet received their fees for the original flights that were cancelled and a $125 fee for rebooking.. The entire experience was appalling and not what a customer should experience, when simply trying to use their own credit money. Pathetic company with no one to really talk to other than an overseas call centre, 1/10.
10 de setembro de 2026
Opinião espontânea
Resposta da Webjet
Hi Warren,
Thank you for taking the time to share your feedback.
We sincerely empathise with the frustration and inconvenience you experienced while attempting to redeem your flight credit.
At Webjet, we take all customer feedback seriously, as it helps us identify opportunities to improve our processes and customer experience. We appreciate you bringing your concerns to our attention.
If you would like your experience to be formally reviewed, we encourage you to submit a complaint through our Complaints & Compliments channel using the link below:
https://www.webjet.com.au/support/
This will allow the appropriate team to investigate the matter and review the concerns you have raised.
We would also like to clarify that airline credits are governed by the airline's terms and conditions. When redeeming a credit, Webjet is required to adhere to the rules and restrictions set by the airline, including any fare conditions, validity periods, routing requirements, and applicable fees. Unfortunately, we do not have the authority to override these conditions or waive airline-imposed charges.
We appreciate your feedback and are sorry that your experience fell short of expectations.
Regards,
Webjet Customer Care Team
Most comprehensive range of airfares…
Most comprehensive range of airfares with the BEST prices, EASE of booking AND Afterpay!!!! I’d NEVER book flights with any other company!!! WELL DONE WEBJET!! 100/100
9 de setembro de 2026
Opinião espontânea
Resposta da Webjet
Hi Lisa,
Thank you so much for taking the time to share your feedback.
Your comments are fantastic to receive, and we're thrilled to know that we've earned your trust for your travel bookings. Feedback like yours is a wonderful reminder to our team of the impact great service can have on our customers.
We truly appreciate your support and loyalty, and we look forward to assisting you with many more travel adventures in the future.
Thank you again for your amazing feedback and your 100/100 rating!
Regards,
Webjet Customer Care Team
It's quick and easy and the setting out…
It's quick and easy and the setting out of the flights to choose from is excellent.
10 de setembro de 2026
Opinião espontânea
Resposta da Webjet
Hi Jennifer,
Thank you for letting us know! We love hearing that our website made planning your trip simple and straightforward.
Regards,
Webjet Customer Care Team
I booked a round trip to New Zealand…
I booked a round trip to New Zealand with my 10-month-old for a funeral, but when I called Webjet to adjust the flights or see if I could get a refund or vouchers, they simply cited their policy, kept all my flight funds, and canceled the return trip from New Zealand.
8 de setembro de 2026
Opinião espontânea
Resposta da Webjet
Thank you for your feedback, Amanda.
We are sorry to hear the loss of a loved one and extend our sincere condolences to the family of the deceased during this difficult time.
Please note that the rules and policies associated with tickets booked through Webjet are imposed by our airline partners, and we are unable to override those conditions. That said, we are more than happy to advocate on your behalf by submitting a request to the airline under compassionate grounds. Any decision made would be entirely at the airline's discretion.
If you would like us to explore the options available for your booking, please reach out to us via the link below:
https://www.webjet.com.au/support/
Our team will review your circumstances and do our best to assist.
Will be reported to Fair Trading
Booked a package deal, was allocated to the wrong room (a downgrade) in our hotel. Webjet has been hopeless in getting it sorted so I will have to file a report with Fair Trading when I get back home. AND IT'S BECAUSE OF THE SHEER INCOMPETANCE OF THE "CUSTOMER SERVICE" STAFF. GREAT HOLIDAY WEBJET. NEVER AGAIN!
8 de setembro de 2026
Opinião espontânea
Resposta da Webjet
Thank you for your feedback, Caroline.
We're sorry to hear that you were disappointed with your hotel accommodation experience.
As Webjet relies on information provided by our hotel suppliers, we're not always aware of issues that may arise during a stay. However, we'd like the opportunity to review your concerns further and determine how we may be able to assist.
Please contact us via the link below and complete our Compliments & Complaints form with the details of your experience:
https://www.webjet.com.au/support/
Once we receive your submission, our team will review the matter and be in touch as soon as possible.
Afterpay on Webjet
Using afterpay on Webjet is a game changer
7 de setembro de 2026
Opinião espontânea
Resposta da Webjet
Thank you for your feedback, Brian!
We're delighted to hear that you appreciate the range of payment options available on our website. We understand the importance of flexibility when booking travel, and we're pleased that this contributed to a positive experience.
If you ever need assistance with a booking or have any questions, please don't hesitate to get in touch with our team. We're always happy to help.
Cheers!
Webjet Customer Care Team
The ticket was booked very easily and I…
The ticket was booked very easily and I got the ticket in three minutes.
7 de setembro de 2026
Opinião espontânea
Resposta da Webjet
Hi Honey!
Thanks for the great feedback! We're so pleased you found the booking process quick and easy, that's exactly what we strive for.
Please don't hesitate to reach out should you need assistance with your bookings. We are always happy to help.
Cheers!
Webjet Customer Care Team
Quick and easy to use
Quick and easy to use, great to compare flight prices.
6 de setembro de 2026
Opinião espontânea
Resposta da Webjet
Hi Anna!
Thanks for letting us know. We're always working to make booking as simple as possible, so it's fantastic to know we hit the mark.
Please don't hesitate to give us a call should you need assistance with your booking.
Cheers!
Webjet Customer Care Team
I don't live till the 16th of this month
3 de setembro de 2026
Opinião espontânea
Resposta da Webjet
Thank you for your feedback, Candy!
We're pleased to hear from you and hope you have a wonderful trip on the 16th.
If you need any assistance with your booking, please don't hesitate to reach out. We're always happy to help.
Cheers!
Webjet Customer Care Team
Flexible, Easy, and Smart!
A user-friendly app that offers great flexibility with its choice of alternative options. The split payment feature is brilliant and adds real value to the overall experience.
4 de setembro de 2026
Opinião espontânea
Resposta da Webjet
Hi Samer!
Thank you for sharing your feedback! We're so happy to hear you enjoyed your experience with Webjet, that's exactly what we strive for.
Please don't hesitate to reach out should you need assistance with your booking. We're always happy to help
Cheers!
Webjet Customer Care Team
Booked everything at once, airfares car hire and accommodation!
A good price on airfares and easy to book, got a discount on accommodation by continuing the booking through Webjet - and it was good as I’d been checking other sites so knew the rates, then booked a hire car too!
All done on one site, did not have to reenter dates or times - all connected and all reasonable price. Recommended.
3 de setembro de 2026
Opinião espontânea
Resposta da Webjet
Hi Lynette!
Thank you for your wonderful feedback! We're so pleased you had a great experience with Webjet and appreciate you taking the time to share it.
Please don't hesitate to reach out to us should you need assistance with your bookings. We would be happy to help.
Cheers!
Webjet Customer Care Team
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