WeddingMart Opiniões 

615
•
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Customer and pre-sales service non existent. I purchased some items from this place last year. All good. It's cheap and cheerful but works OK for my needs. But now I need to purchase an exten... Ver mais

Classificada 5 em 5 estrelas

I ordered these beautiful beaded curtains, delivery was on time was a little frightened that as I opened the box I might be cutting the beads, perhaps a extra covering inside the box might be helpf... Ver mais

Classificada 5 em 5 estrelas

I needed the balloon arch frames urgently and emailed to ask if my order could be shipped quickly - it was mailed out within the hour, and I received it the very next day! Really impressed with the fa... Ver mais

Classificada 5 em 5 estrelas

Fantastic and excellent quality flower wall. I was so impressed it looked even better when I received it. I am reluctant to purchase online products as most often I return or sell on as I’m disappoint... Ver mais

Informações sobre a empresa

  1. Serviços para casamento

Informação fornecida por diversas fontes externas

UK’s leading wholesaler of decorations and supplies to the Wedding, Hospitality and Events industries, WeddingMart provides the style and quality your clients demand, with the low prices and stock availability your business requires.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

615 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,2

Todas as opiniões

(615)

18 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Do not waste you money in this company

Do not waste you money in this company. I ordered a backdrop 2 months ago. It stated on the website that it is a grade B item. In which grade B items are fully functioning products with few chips abs straches. However it arrived to me as a grade D!! Doesnt connect I cut and damaged my hand trying to connect the pieces together didnt work ny husband tried with his full strength and one side did not connect. The product has already arrived to me with faulty boxes as it was left in the rain thrown at my garden by fedex. So I had to boxes left. Once they finally got back to me they wanted me to return the goods in it original condition meaning me buying two big boxes to return the items. I disagreed and didnt wanted to pay any more money which would have costed me £30 or more just to return the items back to them. After telling them to make a collection of the items they did not listen to my problems. I just wasted £107 on the backdrop plus the delivery I payed for it to be shipped to me. So please please be carefull buying backdrops from then. You money will be wasted no dought. My worst ever purchase

25 de novembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

The service was great

The service was great , always communicating via email and delivery was very quickly.
Highly recommend weddingMart for your events, prices are reasonable as well which is a plus .

15 de novembro de 2021
Classificada 1 em 5 estrelas

Do not order from this company

They sent an email to say my item was on the way. Yet no follow up email to say what date, time my item was being delivered. FedEx calls me to say they attempted delivery but no one was home. And that Wedding Mart asked them to return the item back to them. Once they finally responded to my email, I was told that they can re send my item but for an extra £20 for delivery. I told them I wanted a full refund. Weeks later I received a partial refund, staying they had deducted £25 for delivery and VAT. 8 weeks later I received a full refund after contacting Trading Standards. Absolutely disgusting.

9 de outubro de 2021
Opinião espontânea
logótipo da WeddingMart

Resposta da WeddingMart

Hi, thank you for your review. Your statement is not true. We have dispatched your goods on time which FEDEX has attempted to delivery 3 consecutive days but no one was at your address to receive the goods. You have admitted you received our shipped notification email which contained the tracking details track the packages and advise the delivery statuses. The courier then was holding the order in their local depot for 7 days for you to rearrange the delivery but no one has contacted and then they returned back to us. The charges we have deducted was lawfully applied and in accordance with our T&C to cover the cost of the courier for failed delivery and return to sender cost. However we have removed this and refunded you full as a goodwill gesture which we have explained in our last email to you.

Classificada 3 em 5 estrelas

My experience with wedding mart has…

My experience with wedding mart has been mixed. I was pleased with their prompt response when I accidentally ordered 2 of the same product and they cancelled the second order when I explained straight away.

However the product I did recieve isn't very good quality - I arrived with chipped paint and rusted joints in some areas.

9 de setembro de 2021
Classificada 2 em 5 estrelas

Poor quality items, poor customer service

The items I received were very poor quality but, as I the wedding I needed them for was too close, I was unable to return them for a replacement in time and had no choice but to use them. After the wedding I rang customer services on 2 August to ask what to do, as I wanted to return the items for a refund but had used them so wasn't sure what my rights were. I left a voicemail but received no reply. Today, 10 August, I have still received no reply and tried to ring again. Still no reply. Terrible customer service.

11 de agosto de 2021
Classificada 1 em 5 estrelas

Horrendous customer service

Horrendous customer service. Ordered and paid for 30 grass panels and only 28 were delivered. Sent them back due to poor quality and informed them I had received 2 less panels. Only refunded for 28 and they deducted £25 delivery costs meaning I have lost £100. They do not answer the phone or return calls when VM left and do not respond to emails! DO NOT ORDER.

6 de agosto de 2021
Opinião espontânea

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