I live in the United States and I have been getting Welsh Cheese delivered to my grandson who's been living in Aberystwyth and getting his Masters. He really enjoys getting the different cheeses each... Ver mais
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Leia as opiniões dos outros
I simply adore The Welsh Cheese Company! I routinely make orders and am always impressed with the swift and well packaged delivery. I have discovered some of my all time favourites through the company... Ver mais
Took a chance ordering online, as I didn't have time to get to a local cheese shop in time for my son's birthday. I needn't have worried. I went for the lucky dip hamper, which was excellent value for... Ver mais
I wanted a cheese stack for a wedding 'cake' and Tom couldn't have been more helpful in advising which cheeses would form a cake (and not a tower!). The descriptions of cheese on the website ar... Ver mais
Informações sobre a empresa
- Loja de queijos
- também em
- Delicatessen
- Fornecedor de brindes corporativos
- Loja de alimentos biológicos
- Loja de frios
- Loja de lembranças
Escrito pela empresa
We sell superb artisan cheeses from Wales' best independent cheesemakers. We specialise in gift boxes, hampers and carefully curated cheeseboards. We stock over 60 of the very best Welsh cheeses, and work with 15 fantastic producers. Established in 2017, the business has gone from strength to strength, but we've never strayed from our core purpose, which is to champion Welsh cheese to our customers all over the UK.
Informações de contacto
Unit 13, Rombourne Business Centre, Taffs Well, Cardiff, CF15 7QR, Cardiff, Reino Unido
- 02922362375
- hello@welshcheesecompany.co.uk
- www.welshcheesecompany.co.uk
4,9
Excelente
3 mil opiniões
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Ordered cheese for our wedding - disappointed
Ordered cheese for our wedding, but there was confusion over the use-by date due to unclear printing. Although it was confirmed to be in date, it caused unnecessary stress at an important time.
Customer service also felt quite dismissive, which added to the frustration. Overall, I’m disappointed with how the situation was handled.
22 de maio de 2026
Opinião espontânea
Resposta da The Welsh Cheese Company
Hi Laurie,
I’m sorry to hear that you felt disappointed with how your concerns were handled after the many emails we exchanged over the past couple of weeks. Having reviewed everything carefully, I’m genuinely unsure what more we could reasonably have done.
Your Little Celebration Cake order was delivered as scheduled on 21.05.26, in time for your wedding the following day. After receiving it, you contacted us regarding the best before date label on the 500g Blue Wenallt cheese included in the cake. While the cheese was dated 27.06.26, there was a slight imperfection in the printing of the “06”, and you queried whether the label might instead read 27.05.26.
We responded within 30 minutes to reassure you that the label read '06' and immediately offered a replacement if there had been any error. To provide further reassurance, we also sent photographs of labels from the same batch and comparison images showing the printed numbers more clearly.
When this still did not reassure you, we arranged for Hannah from Brookes Dairy, who makes and labels the cheese herself, to phone you personally and confirm that there was no issue. All of this took place on the same day your order arrived, which is why I’m disappointed that our response has been described as dismissive, as we worked hard to address your concerns as quickly and thoroughly as possible.
As you mention in your review, we confirmed there was no issue with the date. Even had the cheese been dated 27.05.26, as first suggested, it would still have been within its best before date for your wedding on 22.05.26.
Despite the extensive steps we took to reassure you, we also issued a refund exceeding the value of the cheese in an effort to resolve the matter.
We are always keen to learn and improve, and while we are certainly not perfect, we care deeply about customer service. If there is something specific you feel we should have done differently, I would genuinely welcome that feedback.
Best wishes,
Tom
Excellent service and great Blaenavon…
Excellent service and great Blaenavon cheese. Thank you.
28 de abril de 2026
Ever so tasty
Ever so tasty - service was excellent. Bought for our wedding arrived well packed and cooled.We will replace our mature welsh cheddar with yours going forward
19 de abril de 2026
Delivery on time
Delivery on time - nicely packaged with labels for the cheese. Made a perfect addition to the food celebrating my husbands birthday.
29 de abril de 2026
Awesome Company
Ordered a few times for family. Always great, reliable service for an awesome product.
19 de janeiro de 2026
5* Customer Service
The delivery company (DHL) delayed the delivery and the 1st order of cheese arrived in not an edible condition. However, I reached out to The Welsh Cheese Company who's customer service was 5*. They immediately arranged for a replacement order to be sent, which arrived still chilled. It is so pleasing to receive such good customer service and a special thanks to Pax, who dealt with this so quickly and professionally.
26 de abril de 2026
My Mother had her 101st birthday last…
My Mother had her 101st birthday last week (in Swansea).She loves your cheeses and also a) shares with family and b) has them them last her for a few months. Sending cheeses from you to (Welsh) family and (English and other) Friends is my go to for special occasions and Christmas. Thank you.
29 de abril de 2026
Have been ordering regularly for…
Have been ordering regularly for special occasions or as a gift for the last 3 years. Excellent selection of cheese for all tastes. Personal favourites are Cenarth Brie, Perl Las and Truffle Trove. Helpful to be able to specify the delivery date. Securely packaged and well insulated. A query relating to one delivery was dealt with immediately. Definitely recommend.
26 de abril de 2026
1st time I ordered from them & they are…
1st time I ordered from them & they are amazing cheeses are delicious well worth the wait
28 de abril de 2026
Really good comms
Really good comms; and kindly replaced the items as the delivery left them somewhere random.
21 de abril de 2026
Amazing Company!
Cheese is absolutely amazing, delivered in perfect condition and presented professionally in their boxes. The staff are so helpful over the phone as well. I've ordered from them 3 times now and I'll definitely be ordering in the future. Thanks Team!
27 de abril de 2026
Birthdsrchased as a birthday gift...very…
Purchased as a birthday gift...very much appreciated by the recipient. Arrived on time...well packaged.
20 de abril de 2026
Easy to order and quick delivery.
26 de abril de 2026
Give it a go..it's great.
We heard of cheese subscriptions on the BBC food programme and asked for vouchers for Christmas and have never looked back.We really look forward to receving the cheese selection. The company has introduced us to new ranges that we have really enjoyed and would never have tried. The range is excellent.We are also pleased to support small businesses. Delivery can be arranged to suit the customer and you can request substitutes/ repeat orders.
19 de abril de 2026
really lovely selection of cheeses.
24 de abril de 2026
Fabulous gift
This was a gift. It was delivered on the requested date.
The recipient was delighted with all the contents, including cheeses not previously experienced.
26 de abril de 2026
Recipient was very pleased with the…
Recipient was very pleased with the variety and quality of the cheeses
26 de abril de 2026
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