Wessex Garages Opiniões 

The staff were friendly and professional and at no time was I pressured into buying the car or any other product.

Richard was very helpful and knowledgeable while Ben explained the whole purchase process and kept in touch with updates. Excellent service all round.

From the initial contact all the way to collecting the vehicle, the process was seamless. The staff took the time to explain every detail, answered all my questions clearly, and made sure everything was ready right on time as promised. Excellent service from start to finish!

GREAT POINTS
Very friendly and professional staff from the start: Amanda, Adam, Dylan - all offered me outstanding customer service throughout and were very knowledgeable, helpful and understanding of my circumstances. Amanda made me feel special as a customer, kept me updated and later resolved issues I raised.

They have a great WhatsApp sales channel which was great to start my search for a car on the go - without doing it myself. They also have a great emailing list with new stock updates, which was helpful for me to quickly find my car.

The test drives were super generous, allowing me to take a similar car anywhere for 45 minutes.

THE BAD

These issues significantly affected me.

1. Staff mood toward me changed when I indicated that I was no longer interested in PCP and wanted to explore a cash purchase. The handshakes felt cold and communication decreased.

2. My time was not valued or respected. I frequently mentioned I was in a rush, but was still subjected to lengthy sales pitches for products that I made clear I had no interest in due to past experiences. My hand-over date was changed and my hand-over time was changed twice (after I purchased the car). These details were clear to the team but they waited last minute to prepare my car for handover, costing me time out of work. I sought compensation and was reluctantly offered a full tank of petrol.

3. Not the best handover… Cosmetic repairs that were promised were not done and I was not given a proper tour of the car and its features. I was pretty much handed the keys and expected to disappear.

These were my genuine experiences as a customer.

Very Polite sales people

Subject: Formal complaint regarding repeated e-POWER system failure and lack of support.
Dear Customer Relations Team, I am writing to raise a formal complaint about my 2025 Nissan X-Trail e-POWER, which is still covered by the manufacturer’s warranty. A few days ago, the vehicle displayed a serious warning: e-POWER system failure, unable to reset after power off. I contacted the dealership and was told to call RAC. RAC attended, ran diagnostics, and temporarily restored the vehicle. They also advised that a full inspection and the diagnostic report should be provided to the dealer. When I contacted Wessex Garage, I was initially told there was no need to bring the vehicle in because it was running again. After I insisted on the seriousness of the fault, I was eventually given an appointment for 20 October2026, which I consider an unreasonable delay for a serious system failure on a new vehicle. The following morning, while taking my wife to work, the exact same warning appeared again. I drove immediately to Wessex Garage, but the vehicle could not be inspected immediately. No courtesy car or alternative transport was provided, despite the vehicle being under warranty. I am very disappointed with the handling of this matter. Given the repeated nature of this serious fault on a new vehicle, I believe the response has not been adequate or customer-focused. I request a prompt and thorough investigation, proper warranty support, and clear communication. Please confirm that this complaint has been logged and provide me with a reference number. Yours faithfully,
Shinu Oommen.

My car went to this garage for authorized warranty work 13th April 2026. It was returned without any of the work being done, a video showing a health check which I didn't need or want and extensive damage done to all the trim over the whole car plus 2 scratches to the body work. After numerous delays it went back in to have all the trim replaced, scratches repaired and the warranty work done. After further delays the car was eventually returned with ill fitting trims and further damage to the paint work. Overspray over the whole vehicle, on all surfaces and damage to the graphics.They are now not replying to emails or phone messages. Todays date 7th September 2026

Excellent service from Rhys from test drive to setting up the lease agreement and collection of vehicle.

It was a very satisfying experience dealing with Wessex Mazda at Cribbs Causeway, from my initial contact with Anabele the whole process was very good and the service provided throughout was excellent.First time i have ever dealt with Mazda and am very happy to recommend to anyone interested in purchasing a vehicle from them.

I had a great experience at Wessex Garages Newport because everyone was very friendly and helpful, and made the whole process a lot less complicated than I was expecting.

I would HIGHLY RECOMMEND anyone looking for a new or used cars from Wessex Kia garage in Newport
I can not fault the level of service I’ve received especially from Mo from there sales team and Craig from finance what a wicked team and the attention to detail during and after purchasing my new beast 👌🏾😍

Wessex Kia Gloucester staff were good because they took time to explain everything about the car we bought, Tom Bird answered all our questions and was easy and friendly to deal with. We are very pleased with our electric car.

Sales team were very helpful and we were not pushed into making a decision to purhase.

Wessex Garages were helpful, friendly and courteous at every stage of the purchase and when I phoned with a few follow up questions.

Terrible service, reserved a car at one price, the next day price was increased and before receiving a response from a manager regarding the situation they sold the car to someone else whilst the car is currently showing in my account as due for collection tommorow.

We were trouble about how to pay and handle finances. Kept trying finance; in the end, we paid cash and asked for it to be ready the next day. They were always kind and helpful.

Customer service friendly and exemplary. My sales person Dylan Harty was outstanding for his friendliness, patience and efficiency. I was very impressed. The "Greeters" made one most welcome and were very prompt with providing refreshments! Lovely.

I'd recommend Wessex Garages Nissan Bristol. Olly was fantastic throughout. Didn't feel pressured to buy yet had everything I needed to make an informed decision. And I even had a bow on the bonnet at collection (it's the wee things!) 😄 Thank you!

I bought a new Nissan Micra from this dealership and had a poor experience with both the handover and the sales staff's pushy behaviour around reviews.

At handover, the salesman Tom asked me to leave a five-star Google review while I was still sitting in the dealership. A few weeks later he phoned to ask again. I said I'd happily leave a review, but given the issues below, it wouldn't be five-stars. He then offered me £100 to leave a five-star review, which I declined as it made me uncomfortable. I said I would not accept reimbursement that was tied specifically to leaving a five-star review. He explicitly asked me not to leave any review at all if it wasn't going to be five-stars.

Later that day, Aamir, one of the business managers at the dealership, phoned me. He asked what they needed to do to get me to leave a five-star review, again offering money and a free valet. He asked me to hold off reviewing until he'd spoken to his manager to see what they could do for me. I never heard from him again.

Separately, several accessories I had paid for were missing or not fitted at collection: the luggage guard hadn't arrived, the V2L adapter was missing, mudguards weren't fitted, and the illuminated kick plates weren't powered. This meant two trips back to the service centre in my first month of ownership.

When I raised the mudguards, Tom first insisted they had been fitted (they hadn't), then claimed the option only included front ones - despite the accessory booklet clearly stating and showing front and rear. Eventually they agreed to fit the rear ones "as a gesture of goodwill", even though I had paid for them. I was told the fitting was a five-minute job and I could wait in the service centre while the work was completed; I waited 90 minutes, and got the car back with packaging rubbish left in the boot and protective film still on the kick plates.

The car itself is lovely but the buying experience left a lot to be desired, and the pressure and financial incentives to leave a five-star review make me question the other reviews here.

Very friendly very good experience