I picked up a new Trek Checkpoint ALR4 from the Lakeland store recently and the whole experience was great. James helped finesse the final touches on the bike to fit and add a few accessories; he also... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I ordered a road bike online from Wheelbase and the whole experience was excellent. The bike arrived well-packaged in a box with the frame protected and the wheels wrapped securely. Assembly was i... Ver mais
The order processing and delivery arrangements were fantastic, great customer service. The bike was well packaged and easy to set up. However 4/5 not 5/5 because the rear deraillier hanger was bent ca... Ver mais
Fab service, personal, professional, super helpful and a pleasure to deal with. Bike is great, already set up in a bespoke box it’s ready to ride! Thank you!
Informações sobre a empresa
- Loja de bicicletas
- Loja de reparação de bicicletas
- Loja de acessórios para bicicletas
- Ciclismo de estrada
Sobre Wheelbase
Escrito pela empresa
Welcome to the UK's largest Cycle Store. We stock one of the UK's biggest selections of bikes from 15 of the world’s best brands like Trek, Cannondale, Cube, Focus, Whyte, Yeti and Frog to name but a few. Plus, the very best in clothing and equipment to help you enjoy the ride.
Today we are Wheelbase.co.uk, Wheelbase Lake District, Wheelbase Darlington and Wheelbase Yorkshire. We pride ourselves on being an inclusive and friendly store for everyone who loves cycling, whether that be road cycling, mountain biking, touring, commuting, family riding or e-Bikes.
We are a team united by a passion for bikes and we have a wide range of cycling experience amongst our sales staff, mechanics and mail order team.
Our passion for cycling is invested back into the sport through the sponsorship and support of our British Elite road race team Wheelbase CabTech Castelli.
Now in its 12th year, we hold our annual MTB demo weekend in April, attracting up to 250 riders to our Lake District store, often in spite of the wet Cumbrian weather. We have a great community of cyclists here in the Lake District and there are plenty of events going on throughout the year, including the 3 Valley Challenge in June, our Tour de Staveley in July and the Wheelbase Spring Classic in March. We offer backing to local organisations where possible and are great supporters of Kendal Cycle Club and Fix the Fells.
Visit us online at www.WHEELBASE.co.uk or in one of our three stores in the Lake District, North East and Yorkshire.
Contact us via Customer CareInformações de contacto
Mill Yard, LA8 9LR, Staveley, Reino Unido
- 01539821443
- Info@wheelbase.co.uk
- www.wheelbase.co.uk
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 20% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
How it should be done.
Very pleased with Wheelbase.co.uk. Fast dispatch and bike exceptionally well prepared and secured. It was first time for me using this store and I'm very nicely surprised. Bike came super secured in the box, no chance for any transit damage. All setup nicely, no need for me to do make any adjustments or tightening bolts, which happened with other major players in the industry. Highly recommended.
Had a trouble free experience ordering…
Had a trouble free experience ordering from Wheelbase, My order arrived quickly & well packed.
Many thanks.
Smooth enough
Took over a week to take delivery of the bike but that ok. Basic updates for processing and delivery but good enough.
Great service and price
Ordered some mountain biking shorts in the sale. Great price and quality. The shorts arrived within 2 days from placing the order so very quick service too!
Really good communication throughout
Really good communication throughout
Personal touch
Excellent packaging
Great personal customer support.
Ordered bike and accessories. Mostly phone calls and email follow-up. Thank Arawn and Toby (sales), and Carl in the shop for help and support during my purchase.
I took my bike into Wheelbase Ilkley....
I took my bike into Wheelbase Ilkley, to have the gears looked at as they were not working properly. My issue was resolved really quickly, plus Liam did further tweaks, checks and alignment on my bike proactively which was much appreciated. Thank you!
Great experience
Great experience - helped me customise the bike and everything was delivered perfectly on-time.
Wet easy on line ordering at a great…
Wet easy on line ordering at a great price. The team were in hand when I rang with a few questions.
The new bike was delivered on time and ready to roll!
Concaver rims
Excellent service,explain you everything, bring wheels close your car and you can see how looks,some discounts apply at the end.On fitting was damage rear rim but they ordered new one still waiting for arrival and fitting.
Correct bike arriving tomorrow
Delivery was a day late only to finally unwrap the wrong size bike!
Fortunately, they have Aaron in mail order sales who sorted everything out very swiftly! Correct bike due tomorrow…🤞🏼
DT Swiss Recall
I have had a recall from DT Swiss and they told me to contact my LBS and they would arrange for the wheels to be sent to Madison for quality checks. I have been a loyal customer of Wheelbase for many many years and always recommended them to the guys in my cycling club. On this occasion, Wheelbase told me that they cant help me and to ring around other LBS's to see if they can help !!!!!! - I contacted The Edge at Lancaster and they were so helpful and they are dealing with my Recall. Its a sad day today but my Long Term Relationship with Wheelbase is finished :-(

Resposta da Wheelbase
Great service
Great service and they are always willing to assist over the phone great buying experience.🙏🏻
Excellent
Excellent, friendly, knowledgeable staff and quick response times. I bought a new Gravel bike and it was delivered when promised. There was a slight problem with some damage during transit but the guys at Wheelbase were straight on it and helped to get the issue resolved.
Over-all, very happy and would recommend.
Excellent service
Excellent service. Bike arrive really quickly. I had a couple of question pre delivery and they were really helpful.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.







