Sophie went out of the way help out with a little problem encountered. I love whittard, for any coffee lover its more than a coffee-great quality and Sophie made sure that I am remaining loyal as a cl... Ver mais
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Leia as opiniões dos outros
Love the company, its delicious coffee, prompt service. Was, however, tempted to give 4 rather than 5 star is that try I as might, I couldn't get the online site to accept the birthday coupon they sen... Ver mais
A empresa respondeu
I have ordered from Whittards several times without any problems however my last delivery didn't arrive and no progress was made on Yodel/Inpost App. I emailed Sarann at customer service at Whittards... Ver mais
A empresa respondeu
Worst service from Whittard of Chelsea. Just after 3 months of giving a 5 star rating, the brand has let me down. I placed an order recently and I neither received the product nor get a response f... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Our priority is to buy the best, listen to our customers and provide them with an exceptional range of products.
Informações de contacto
25 Western Avenue, Milton Park, Abingdon , OX14 4SH, OXON, Reino Unido
- 01993 223 733
- info@whittard.co.uk
- www.whittard.co.uk
4,5
Excelente
3 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 87% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Customer service
I had an issue with my package, but Sarann from customer service was incredibly kind and helpful throughout the whole process. Her response was fast, professional, and she provided such an amazing solution. She truly made the experience so much better and made me feel valued as a customer. Thank you so much again. I absolutely love your products and really appreciate the outstanding customer service!
10 de maio de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for taking the time to share your experience. We’re delighted that Sarann was able to resolve it quickly and provide excellent service. The Whittard Team.
Love Whittard tea
Love Whittard tea. We had an order arrive damaged and Sarann was very quick to get a replacement sent to me. Outstanding customer service!
11 de maio de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for taking the time to share your experience. We’re sorry to hear there was an issue with your order, but we’re delighted that Sarann was able to resolve it quickly and provide excellent service. The Whittard Team.
Great customer service!
Sarann was very helpful and promptly solved my issue. Very excited.
6 de maio de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your kind review Eray. The Whittard Team.
Went to Oxford St
Went to Oxford St. last friday but the staff forgot to put my free item for the rewards in my bag. I just noticed it when I came home and can't come back because we live outside London. I emailed customer service and Sarann was very helpful and processed the missing item right away. Thank you so much!
1 de maio de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for taking the time to share your feedback. We sincerely apologise for the oversight during your visit to Oxford Street, but we’re very pleased to hear that Sarann was able to assist you promptly and resolve the issue to your satisfaction.
Your kind words will be shared with the team, and we truly appreciate your understanding. We look forward to welcoming you again in the future. The Whittard Team.
Had an issue with an order ....
Had an issue with an order that I collected in store....didn't realise it was not quite right until I had got home. Contacted customer service and Sarann was superb and resolved my issue quickly.... excellent customer service...thanks so much ...
5 de maio de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for taking the time to share your experience. We’re sorry to hear there was an issue with your order, but we’re delighted that Sarann was able to resolve it quickly and provide excellent service. The Whittard Team.
Scammed me on delivery fee
Scammed me on delivery fee. I ordered 3 items for around £40 and they charged me ~£4 for delivery. Then they cancelled one item and sent only 2 for the same delivery price. Not to say tea is overpriced so much, I'll never order again there
1 de maio de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your feedback.
As advised in our previous email correspondence, one of the items in your order was cancelled as it was out of stock at the time of picking and packing.
Following this, you requested to return the remaining items for a full refund, which has now been processed for you.
If you require any further assistance, please feel free to reply to the existing email thread and we will be happy to help.
The Whittard Team
As a first time customer of Whittard
As a first time customer of Whittard, I was blown away by their customer satisfaction policy and great customer service, loads of beverage places attract customers in central London but fail to live up to standards, but I was not disappointed at all with Whittard and most importantly I am so grateful and thankful to Flare, who gave me a bespoke introduction to the teas, coffees and hot chocolate the brand has to offer and I say bespoke because she catered to my likes, she took her time to know my usual beverage type and gave me her undivided attention even though the store was busy… she is amazing and please visit her at Oxford Circus
1 de maio de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you so much for taking the time to share your experience with us. We’re delighted to hear that your first visit left such a positive impression.
It’s especially wonderful to hear your kind words about Flare. Providing a personalised and attentive experience, even during busy periods, is exactly what we strive for, and it’s great to know this made your visit so memorable. We will be sure to pass your feedback on to both Flare and the Oxford Circus team.
We hope to welcome you back again soon.
The Whittard Team
Bad but got better!
I was initially disappointed with my service because my package came very damaged. I was so disheartened but luckily, I was able to speak with a lovely representative named Sophie. She acted very quickly to start helping with a solution. Her response alone made me want to order again. Plus the drinks here are usually very good. Thanks Sophie!
1 de maio de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for taking the time to share your feedback with us. We’re sorry to hear that your order arrived in a damaged condition, but we’re pleased that this was quickly addressed.
It’s great to hear that Sophie was able to assist you promptly and provide a positive experience. We’ll be sure to pass on your kind comments to her.
We’re also glad to know you continue to enjoy our drinks, and we appreciate your continued support.
The Whittard Team
Stoarage Jars ... a must!
I needed storage jars but were out of stock. Emailled this morning to inform me that new ones had arrived so ordered 2. Had a little problem but resolved by Sarann - outstanding, well done and thank you.
1 de maio de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for taking the time to share your feedback.
We’re pleased to hear that you were informed when the storage jars came back into stock and that you were able to place your order. It’s also great to know that Sarann was able to resolve the issue for you your kind comments will be passed on.
Thank you again for your support.
The Whittard Team
Great customer service from Sarann
Great customer service from Sarann
Customer Service Advisor from Whittard of Chelsea about my lost order, frequent reply to sort the problem out as fast as possible and with politeness.
30 de abril de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your kind feedback.
We’re delighted to hear that Sarann provided you with great customer service and kept in regular contact to resolve your lost order as quickly as possible. We’ll be sure to pass on your comments to her.
Thank you again for taking the time to share your experience.
The Whittard Team
fantastic customer service…
Aside from the usual fantastic service received from Whittard, Sarann went above and beyond to resolve a slight issue with damaged packaging in my most recent delivery. Rapid response and resolution. Very pleased.
29 de abril de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your kind feedback.
We’re delighted to hear that you’ve consistently received fantastic service from us, and especially that Sarann was able to go above and beyond to resolve the issue with your recent delivery. It’s great to know her quick response and support made a difference.
We’ll be sure to pass on your comments to her.
The Whittard Team
I recently contacted Whittard after…
I recently contacted Whittard after receiving my Sencha Asagiri Loose Leaf Tea with the internal packaging broken and tea scattered everywhere. I was dealt with by Sophie, who was prompt, professional and incredibly helpful. She arranged a replacement straight away without any fuss — I couldn't have asked for a better resolution. Brilliant customer service, Sophie — thank you!
27 de abril de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for taking the time to share your experience with us.
We’re sorry to hear that your Sencha Asagiri Loose Leaf Tea arrived in that condition, but we’re very pleased that Sophie was able to assist you quickly and provide a smooth resolution.
Your kind comments about her prompt and professional service are greatly appreciated, and we will be sure to pass them on.
Thank you again for your feedback and continued support.
The Whittard Team
I had the misfortune of my package…
I had the misfortune of my package arriving with a damaged glass item. I reached out to customer service and worked with Sarann who was very helpful. I didn't get any pushbacks. Saraan was professional, courteous and resolved my issue immediately by replacing my damaged item. Thank you for providing excellent customer service!!
28 de abril de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for taking the time to share your experience with us.
We’re sorry to hear that your order arrived with a damaged glass item, but we’re very pleased that Sarann was able to assist you promptly and provide a smooth resolution.
Your kind comments about her professionalism and helpful approach are greatly appreciated, and we will be sure to pass them on.
Thank you again for your feedback and support.
The Whittard Team
Happy client
I’m so happy that my issue was solved so quickly and very professional. I have received a full support from the team - Ms Sarann, and everything worked out in a very short time. Thank you for this! Very professional, kind and open for the customer. My regrets was solved positively!
27 de abril de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your kind words. We’re delighted to hear that your issue was resolved quickly and that Ms. Sarann was able to support you so effectively. Providing professional, friendly, and efficient service is very important to us, and it’s wonderful to know we met your expectations. We truly appreciate your feedback and look forward to serving you again. The Whittard Team.
Professional service from Sarann
I had an issue with non delivery of an order. Must admit, this is the first time it has happened. Sarann in customer services was able to resolve my query swiftly, and professionally. Great customer service. 5*****
27 de abril de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your feedback. We’re sorry to hear about the delivery issue, but we’re pleased that Sarann was able to resolve it quickly and professionally. Providing excellent customer service is our priority, and your kind words mean a lot to us. We appreciate your support and look forward to serving you again. The Whittard Team.
Excellent Customer Service
Excellent and quick response from the customer service advisor, Sarann.
Service and support of customer is great with Whittard of Chelsea.
Thank you.
23 de abril de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you, Nickie, for your kind feedback. We’re delighted to hear that you received an excellent and prompt response from Sarann, and that you’re happy with the service and support from the Whittard of Chelsea team. We truly appreciate your comments and look forward to welcoming you again. The Whittard Team.
Excellent customer service
First of all, the coffee I purchased was above and beyond what I was expecting. Amazing flavours of the two I purchased.
Secondly, the service I received in the Whittard shop in Bath, was the definition of of excellent customer service.
And lastly, the communication I had on the phone, then via email was quick, very quick and my query answered clearly.
A very professional organisation obviously.
21 de abril de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed the coffee and its flavours, and that your experience in our Bath store reflected excellent customer service. It’s also great to know that our phone and email support was clear and responsive. Your kind comments are truly appreciated, and we look forward to welcoming you again. The Whittard Team.
Excellent help from Sarann
I won a free hot chocolate as part of the recent Easter promo game, but unfortunately I was only able to get the hazelnut flavour as my reward. I’m not a big fan of nuts in general, so while the hot chocolate itself was nice, it just wasn’t to my taste.
I had a really easy and positive experience speaking to Sarann to get it resolved. I explained the situation, and Sarann kindly arranged to send me a different flavour with no hassle.
Customer service from Whittard, especially from Sarann, was excellent!
20 de abril de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your lovely feedback. We’re delighted to hear that Sarann was able to assist you quickly and make the process easy and hassle-free. It’s great to know you had a positive experience with our customer service, and we hope you enjoy your new hot chocolate flavour. We truly appreciate your kind words and support. The Whittard Team.
Helpful and responsive service
Sarann in customer service was very responsive and helpful. We were able to sort out my problem quickly and easily.
17 de abril de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for your feedback. We’re pleased to hear that Sarann was helpful and responsive in resolving your issue quickly and easily. Providing efficient and supportive service is very important to us, and we truly appreciate your kind comments. The Whittard Team.
Sarann is very helpful and nice
Sarann is very helpful and nice. She gives prompt reply and quick follow up that address the problem of the product. Very nice of her!
15 de abril de 2026
Opinião espontânea
Resposta da Whittard of Chelsea
Thank you for you kind review, we are pleased to here you problem was addressed quickly and we will pass your feedback to Sarann. The Whittard Team.
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