We had a great experience with Ryan Moore at the East Grinstead branch. He took all of the difficulty out of designing our kitchen and gave great advice. We had some minor issues post-delivery and Rya... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoLondon Road, Unit A Bridge Park, Felbridge Surrey, RH19 1QX, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Sam G was fantastic today, she helped me and guided me buying 3 different items. She was very knowledgable and spent a lot of time with me. Really appreciated her help. East Grinstead location.... Ver mais
A empresa respondeu
I needed advice on converting my bathroom to a walk-in shower or wet room. I booked online at Wickes and received an appointment the following day. Ryan Moore visited and gave me ideas I had not tho... Ver mais
A empresa respondeu
Very disappointed with our local wickes today. You have illegally advertised a product at the incorrect price, then argued to point about it, rather than apologising about it. And shame you don't ha... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de hardware
- também em
- Empresa de energia solar
- Loja de acessórios para casas de banho
- Loja de utensílios de cozinha
Sobre Wickes - East Grinstead
Escrito pela empresa
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Informações de contacto
London Road, Unit A Bridge Park, Felbridge, Surrey, RH19 1QX, Reino Unido
- +441342328165
4,6
Excelente
60 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent customer service
We had a great experience with Ryan Moore at the East Grinstead branch. He took all of the difficulty out of designing our kitchen and gave great advice. We had some minor issues post-delivery and Ryan was fantastic at sorting them out really quickly. He definitely made us feel like he was doing his best to give a great kitchen and experience and we're very happy with the result.
12 de outubro de 2026
Opinião espontânea
Resposta da Wickes - East Grinstead
Hello Jonathan, We are so pleased to hear that you had such a great experience with your kitchen project. It is wonderful to know that your design consultant took the stress out of the planning stages with helpful advice, and quickly resolved the minor post-delivery issues for you. We are delighted that you felt so well-supported throughout the process and are very happy with your finished kitchen. - FC
Sam G was fantastic today
Sam G was fantastic today, she helped me and guided me buying 3 different items. She was very knowledgable and spent a lot of time with me.
Really appreciated her help.
East Grinstead location.
Heidi
15 de setembro de 2026
Opinião espontânea
Resposta da Wickes - East Grinstead
Hi Heidi, We are so pleased to hear about your positive experience at our East Grinstead location. It's wonderful that Sam was knowledgeable and provided such great assistance with your purchases. - Sean
Thank you Sam J, East Grinstead
I want to thank Sam J in East Grinstead branch. She pointed us to the aisle for the first item we needed, and a few minutes later we had to ask for her help again for something else. She took us to the thing we needed, and explained the different options available. Exceptionally friendly and helpful.
4 de setembro de 2026
Opinião espontânea
Resposta da Wickes - East Grinstead
Hi, Jo. Thank you for taking the time to share your review with us. We're really pleased to see that, Sam was able to help you find the products you need, providing great customer service. Thank you again for your kind feedback. - Scott H
I ordered by the click & collect online…
I ordered by the click & collect online and I received a text informing me “order received, followed by another text, “ready for collection , however when I arrived the order was incorrect.
A precious waste of valuable time and a negative customer journey.
21 de agosto de 2026
Opinião espontânea
Resposta da Wickes - East Grinstead
Hi, S C. Thank you for taking the time to share your review with us. We're really sorry to see that your click and collect order was incorrect. I've sent you a request for more information, so I can look into this for you. Thank you again for your feedback. - Scott H
As a DIYer
As a DIYer, wickes in east grinstead has always been my go to place for anything I need. With a great selection of products and great customer service. A huge thank you to Ian, who has always been so helpful and friendly each time I visit - always with a smile and caring attitude. 🌟 🌟 🌟 🌟 🌟
20 de agosto de 2026
Opinião espontânea
Resposta da Wickes - East Grinstead
We're so pleased to hear about your positive experience at our East Grinstead store! It's wonderful that our Team provided such helpful and friendly service during your visits. We truly appreciate your kind feedback. - Sean
I feel I have to write to say a HUGE…
I feel I have to write to say a HUGE Thank You to two Awesome members of your team at the East Grinstead Store after our two visits in one day lol
Please can you say thank you to Jake and Joe for their cheerful and helpful service who helped myself and my elderly parents with heavy items and also assisted with them to the cars with no complaints. It’s so refreshing to see great customer service. Thank you Jake and Joe keep up the amazing work !!
27 de julho de 2026
Opinião espontânea
Resposta da Wickes - East Grinstead
Hi Karen, We are absolutely thrilled to hear about your fantastic experience at our East Grinstead store! It's wonderful that our Jake and Joe provided such cheerful and helpful service, assisting with heavy items and even helping you to your car. We truly appreciate you highlighting their amazing work. - Sean
Excellent customer service
Didn’t know what I needed- Carl was amazing and sorted everything out for me
24 de julho de 2026
Opinião espontânea
Resposta da Wickes - East Grinstead
We're truly glad to hear Carl provided such excellent assistance. Your kind words are much appreciated. - AB
Above and beyond....
Above and beyond....
I have to say that when you get great service from a National business like Wickes it needs telling! Louie at the Wickes store in East Grinstead was exceptionally helpful when we required a large amount (probably 10x what they ordinarily stock) and made sure that he kept me updated as we progressed the order. He ordered the stock on the Wickes system and made sure the moment the stock landed he let me know. Louie, you're a STAR thank you. You made the difference, keep it up!
16 de julho de 2026
Opinião espontânea
Resposta da Wickes - East Grinstead
Hi Georgina, Great to see your review about our colleague Louie in our East Grinstead store. We appriciate your review and your business.
Carl at the Felbridge branch of Wicked…
Carl at the Felbridge branch of Wicked went above and beyond with his exemplary customer service skills today. He couldn’t have been more helpful for us novice painter and decorators! Thank you Carl once again for all your help. We hope this review is shared with you. 😊
11 de julho de 2026
Opinião espontânea
Resposta da Wickes - East Grinstead
Hey Kez, thanks for your five-star review and I'm glad you enjoyed the service from Carl at our Felbridge store! - Dylan
Bathroom conversion
I needed advice on converting my bathroom to a walk-in shower or wet room. I booked online at Wickes and received an appointment the following day. Ryan Moore visited and gave me ideas I had not thought of before. Ryan was friendly, polite and very knowledgeable. I am due to attend an appointment at the store to see the layout on their CAD system when I will be given prices. So far I am impressed with the process.
5 de julho de 2026
Opinião espontânea
Resposta da Wickes - East Grinstead
We're so pleased to hear about your positive experience with Ryan Moore. It's wonderful that they provided such helpful ideas and made the process clear and efficient. We look forward to your in-store appointment! -AK
Ian at East Grinstead Wickes went above…
Ian at East Grinstead Wickes went above and beyond to help me source an item I desperately needed.
He was kind and helpful and had a great smile with it too.
26 de maio de 2026
Opinião espontânea
Resposta da Wickes - East Grinstead
Hi, Ian. Thank you for taking the time to share your review with us. We're really pleased to see that Ian was able to help find the item you needed, providing great customer service. Thank you again for your kind feedback. - Scott H
Ian, Till staff
Ian, one of the employees in the till assisted us with kindness and professionalism.
22 de maio de 2026
Opinião espontânea
Resposta da Wickes - East Grinstead
We appreciate you sharing your feedback. We're glad to hear that Ian assisted you with kindness and professionalism. - AB
Great service from Ian at your East…
Great service from Ian at your East Grinstead branch
19 de maio de 2026
Opinião espontânea
Resposta da Wickes - East Grinstead
Hi Stewart, Thank you for telling us about your visit to our East Grinstead store and about the great service you got from our colleague Ian. Thank you for your review and your business.
Really helpful
Ian was extremely helpful when I returned an item today. He went out of his way to advise us on the right products for our project and looked up various prices for me. Thank you!
27 de março de 2026
Opinião espontânea
Resposta da Wickes - East Grinstead
Hi Ella.
We appreciate you sharing your experience. We're happy to hear that you found our service helpful and received valuable advice during your return and project planning.- PP
Very helpful Sam.
25 de março de 2026
Opinião espontânea
Resposta da Wickes - East Grinstead
Hi Osman.
Thanks for taking the time to share your review, Great to hear sam was very helpful during your visit.- PP
Joe at the East Grinstead Branch was…
Joe at the East Grinstead Branch was very helpful and friendly. Thanks Joe
5 de março de 2026
Opinião espontânea
Resposta da Wickes - East Grinstead
We appreciate you taking the time to share your positive experience. We're so glad that you found Joe helpful and friendly. -AK
Just wanted to say thankyou to
Just wanted to say thankyou to
The person called Bo , she helped me at the till to order 3 jumbo bags of shingle , and made it very easy to order and they turned up on time,
Thankyou again Bo
9 de fevereiro de 2026
Opinião espontânea
Resposta da Wickes - East Grinstead
Hi Danielle,
Thank you for sharing your feedback. We're thrilled to hear that your experience ordering with us was easy, and your delivery arrived on time. We appreciate your kind words about the service you received from Bo. -Ellysse
Superb service
I had a lovely encounter on Thursday where a young lady called Ella assisted me in finding the paint I needed for my garage. She was superb would recommend this wickes to everyone local !! Perfect service !!
5 de fevereiro de 2026
Opinião espontânea
Resposta da Wickes - East Grinstead
Hi Lucy, Thank you for sharing your feedback with us. It is wonderful to hear that Ella was able to provide excellent customer service and help you find what you needed. -SM
Can’t say enough about Sam who went…
Can’t say enough about Sam who went over and above when I came in at the weekend with my little boy. I’m not a DIY expert and she took my list and spent a good while helping me get everything I needed. Now that’s customer service. Thanks Sam. We really appreciate it.
24 de janeiro de 2026
Opinião espontânea
Resposta da Wickes - East Grinstead
Hi, Scott. Thank you for taking the time to share your experience with us. We are really happy to see that Sam took the time to help you get everything you needed, providing great customer service. Thank you again for your kind feedback. - Scott H
From Ian as always helpful patient and…
From Ian as always helpful patient and knowledgeable
28 de janeiro de 2026
Opinião espontânea
Resposta da Wickes - East Grinstead
Hi Keith, Thank you for taking the time to share your feedback with us. It is great to hear that Ian was able to deliver excellent customer service. -SM
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.