Wickes - East Grinstead Opiniões 

60
•
TrustScore: 4.5 em 5

4,6

London Road, Unit A Bridge Park, Felbridge Surrey, RH19 1QX, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We had a great experience with Ryan Moore at the East Grinstead branch. He took all of the difficulty out of designing our kitchen and gave great advice. We had some minor issues post-delivery and Rya... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Sam G was fantastic today, she helped me and guided me buying 3 different items. She was very knowledgable and spent a lot of time with me. Really appreciated her help. East Grinstead location.... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I needed advice on converting my bathroom to a walk-in shower or wet room. I booked online at Wickes and received an appointment the following day. Ryan Moore visited and gave me ideas I had not tho... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Very disappointed with our local wickes today. You have illegally advertised a product at the incorrect price, then argued to point about it, rather than apologising about it. And shame you don't ha... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de hardware
  2. também em
  3. Empresa de energia solar
  4. Loja de acessórios para casas de banho
  5. Loja de utensílios de cozinha

Sobre Wickes - East Grinstead

Escrito pela empresa

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Informações de contacto

  • London Road, Unit A Bridge Park, Felbridge, Surrey, RH19 1QX, Reino Unido

  • +441342328165

4,6

Excelente

TrustScore: 4.5 em 5

60 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(60)

14 656 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great store

Great store. Special thanks to Ian for his help in East grinstead

26 de junho de 2025
Opinião espontânea
logótipo da Wickes - East Grinstead

Resposta da Wickes - East Grinstead

We're glad you had a great experience in East Grinstead. We appreciate you mentioning the team member who assisted you! TW

Classificada 5 em 5 estrelas

Friendly knowledgeable staff

Friendly knowledgeable staff.
Good prices

23 de junho de 2025
Opinião espontânea
logótipo da Wickes - East Grinstead

Resposta da Wickes - East Grinstead

We appreciate you mentioning our friendly and knowledgeable staff and prices! Thanks for your positive feedback.
-AF

Classificada 5 em 5 estrelas

Helpful & personable staff

Helpful & personable staff. Special mention goes to Ian who always goes above & beyond

23 de junho de 2025
Opinião espontânea
logótipo da Wickes - East Grinstead

Resposta da Wickes - East Grinstead

Hey Philip, thanks for your amazing review and I'm glad you enjoyed the service from Ian in our East Grinstead store! - Dylan

Classificada 5 em 5 estrelas

Always super helpful great service

Always super helpful great service

12 de junho de 2025
Opinião espontânea
logótipo da Wickes - East Grinstead

Resposta da Wickes - East Grinstead

Hi Daisy, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Classificada 5 em 5 estrelas

Ian is just excellent super helpful and…

Ian is just excellent super helpful and friendly everytime i come. Lovely store.

10 de junho de 2025
Opinião espontânea
logótipo da Wickes - East Grinstead

Resposta da Wickes - East Grinstead

Hey Joshua, thank you for your five-star review, and I'm glad you enjoyed the service from Ian in our East Grinstead store! - Dylan

Classificada 1 em 5 estrelas

Caution - No after sales support after installation

We had a bespoke kitchen installed by Wickes last year. The product itself is good, however the after sales care is non existent. Its understandable that small issues arrive, this is the reason for the warranty. We have contacted the store, called the warranty number and sent numerous emails and web forms. We have been told we will be called back, during store visits and calls, and emails go simply unanswered. We have sent 5 chase emails now.

In short, I cannot recommend Wickes. The product is good, but you will have to fend for yourself once it is installed. There is zero after sales or warranty support.

23 de maio de 2025
Opinião espontânea
logótipo da Wickes - East Grinstead

Resposta da Wickes - East Grinstead

We appreciate your feedback and are sorry to hear about the after-sales care you've experienced with your kitchen. We understand your frustration with the lack of response regarding your warranty issues. Please reply to our private message we've requested on Trustpilot with your details, so we can investigate this further-GS

Classificada 5 em 5 estrelas

Great store, great staff

Excellent service mixing the paints we wanted and Ian was very knowledgable answering all our questions.

19 de março de 2025
Opinião espontânea
logótipo da Wickes - East Grinstead

Resposta da Wickes - East Grinstead

We're so glad to hear you had a positive experience! We strive to provide excellent service and knowledgeable staff, and we're happy to hear that Ian was able to help you with your paint needs.
-AF

Classificada 5 em 5 estrelas

Ian..

Staff always helpful especially ian on the till, knows where everything is and what we would need, cheerful and fast.

19 de março de 2025
Opinião espontânea
logótipo da Wickes - East Grinstead

Resposta da Wickes - East Grinstead

Hi Sheila, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Ian in our store and that they provided you with useful advice. -AH

Classificada 5 em 5 estrelas

Good level of stock which is easy to…

Good level of stock which is easy to find. Ian in the East Grinstead branch is always very helpful

13 de março de 2025
Opinião espontânea
logótipo da Wickes - East Grinstead

Resposta da Wickes - East Grinstead

Hey Mark, thanks for your positive review regarding your experience in our East Grinstead branch! - Dylan

Classificada 5 em 5 estrelas

Helpful staff

Usually served by Ian, always pleasant and helpful

10 de março de 2025
Opinião espontânea
logótipo da Wickes - East Grinstead

Resposta da Wickes - East Grinstead

Hi LG, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Classificada 5 em 5 estrelas

Cool dude :3

8 de março de 2025
Opinião espontânea
logótipo da Wickes - East Grinstead

Resposta da Wickes - East Grinstead

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Classificada 5 em 5 estrelas

Having used Wickes many times lately…

Having used Wickes many times lately due to decorating a new home, I’ve always found the staff at East Grinstead nothing but helpful and friendly.

In particular to Ian who sorted a slight problem we had with a particular tin of paint and his general help and advice during other visits to the store.

3 de março de 2025
Opinião espontânea
logótipo da Wickes - East Grinstead

Resposta da Wickes - East Grinstead

Hi Mike, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Ian in our store and that they provided you with useful advice. -AH

Classificada 5 em 5 estrelas

Popped in on my way passed and it’s a…

Popped in on my way passed and it’s a lovely clean, well organised and well stocked store. Ian on the tills was super helpful and friendly

28 de fevereiro de 2025
Opinião espontânea
logótipo da Wickes - East Grinstead

Resposta da Wickes - East Grinstead

Hey Paul, thanks for your five-star review, and I'm glad you enjoyed the service from Ian in our East Grinstead store! - Dylan

Classificada 5 em 5 estrelas

Friendly helpful store

I visit daily as a local tradesperson and always a helpful, friendly atmosphere. Ian, who I see almost every morning is always smiling and chatty. Great service.

28 de fevereiro de 2025
Opinião espontânea
logótipo da Wickes - East Grinstead

Resposta da Wickes - East Grinstead

Hi Joseph, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience in our store and that they provided you with useful advice. -AH

Classificada 5 em 5 estrelas

Top marks to Ryan.

Top marks to Ryan.
We called on Wickes for a new kitchen. Ryan could not have been more helpful, he listened to our needs and offered his own ideas and expert knowledge. This wasn’t just a new kitchen but a total refit involving taking out doors and walls and fitting a new ceiling. Ryan teamed us up with a contractor who could undertake our demanding circumstances. Well done Ryan Moore, if you are in the East Grinstead area get down to Wickes and ask for Ryan – you won’t regret it.

22 de novembro de 2024
Opinião espontânea
logótipo da Wickes - East Grinstead

Resposta da Wickes - East Grinstead

HI Graham, thanks for taking the time to share this feedback, we are pleased to hear that Ryan was very helpful and listened to all your needs, we appreciate you taking the time to let us know. RD

Classificada 5 em 5 estrelas

Very helpful staff

Very helpful staff. They help sort out queries for us on many occasions.

4 de setembro de 2024
Opinião espontânea
logótipo da Wickes - East Grinstead

Resposta da Wickes - East Grinstead

Hi Michael, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with us and how pleased you are using our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Classificada 5 em 5 estrelas

A big ‘THANK YOU’ to Scotty.

We had a trip to the E Grinstead Wickes. My husband & I were walking in & my husband had the car keys dangling out of his back pocket. At the entrance to wicks are tall narrow pillars. The keys to the car & our house got caught on the pillar & to our horror dropped about 5 ft down the hole. It was the only pillar with an open top unfortunately all the others were closed. We could not believe how unlucky we were, it all happened so quickly!!!! We went into Wicks to ask for assistance & found Scotty. He was very helpful and got a piece of long thin wood with a nail on the bottom. After a few attempts, with a torch to see the bottom, he retrieved the keys. Well done Scotty and thanks for your assistance. Excellent customer service. Sally & Ian.

27 de julho de 2024
Opinião espontânea
logótipo da Wickes - East Grinstead

Resposta da Wickes - East Grinstead

Hey Sally, thanks for your wonderful feedback, and I'm glad to learn that Scotty was able to save the day and get your keys! - Dylan

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