Wiggle.com Opiniões 3474

Fast efficient delivery service.
Salomon Vision Sn44 trainers are a tighter fit than previous Salomon products bought, returned for refund

Delivered bike in the wrong size. No phone number for customer services on the website. Email form broken in the website. Help chat bot froze up and stopped responding.

My problem is not so much with Wiggle as with Evri the courier they use - who seem to be incapable of delivering my order. I have no idea why they use them as a quick internet search has revealed that they are useless.

It's impossible to contact the customer service team. I wanted to cancel my order. There is a "help centre" on their webpage which suggested I contact the customer service team. The live chat option is hidden away. When you do finally find it and ask to chat to an agent it puts you on hold for 15 mins then automatically disconnects you. Emails do not receive a reply. Non-existent Customer service. I recommend you avoid

products and variety are quite good. Also web site is very easy to use and find. It has many filters that help a lot. However shipments are not at all good. Dates do not fulfill as per description. normally you set a delivery date, but this has never been fulfilled as normaly by delivery date it is when package is being set...so impossible to be delivered as expected...

Good selection of items, customer support very difficult to find. Wiggle, please add actual customer support contact to your website or order emails.

Wiggle have a good range of stock at reasonable prices with next day delivery.

I purchased Dhb Storage Bib shorts for my husband. I found the detailed product description useful, easy ordering, fast delivery and great sale price.

Without a single doubt 5 etoiles!! Just to see you guys back on a cycling sceen thankyou and all the best.❤👍

I’m quite annoyed with your delivery service, why have a great company and cheepskate delivery service? It makes no sense ! I’m paying next day for a reason . They said we were out and sent a picture of outside number 86 , we are 132 , you can’t complain to dpd, life is too short

re: Pinnacle Maple Mens Mountain Bike Shoes. ◦ I purchased DBH shoes from wiggle.com many times before and liked them very much; they fit my feet. When wiggle.com came back online, I purchased this pair of Pinnacle shoes. I find them much the same as the old DBH shoes. There are differences: the sides and shoe box are a bit stiffer and the shoe goes up about 1 cm more on the front of the ankle. I can feel this, almost a little painfully, every time my foot goes to the bottom of the pedal stroke where foot is flat or heel is a bit lower than toes. So far, tests on indoor trainer find no significant pain, but I do feel the upper part of the shoe contacting the front of my ankle, and indenting the ankle a bit, on each pedal stroke. Hopefully, this will not get too painful when I ride for long distances. Right now I’m indoors on short sprints on the trainer as there is over 1 metre of snow outside. There’s no problem so far. I’d like these shoes better if the top of the front of the ankle was near where the 1st strap is rather than 1 to 2 cm higher.
▪ The toe box of the shoes is nice and roomy, unlike the Shimano shoes that I sent back that had a very flat toe box and that was painful.

I order four items from Wiggle and they arrived all in good time. So far, so good. However, having measured my hands for a pair of gloves using the size guide, they were still too small. So I'd like to exchange them for the next size up. The kind of thing that happens all the time when shopping for any kind of clothing online. However, Wiggle to not allow for exchanges at all - not even with a little extra fee for the shipping (which I'd happily pay). The only way that this seems to be possible (even though the website doesn't explicitly state this) is to return the item for a refund and then purchase the alternative that you need. However, the returns page simply suggests that you post items back to the warehouse (address provided), but doesn't say anything about covering documentation. However are they going to know that a pair of gloves returned in the post to them are from me? I guess I could put in a covering letter with the original order number, but most other places will issue a 'returns reference number' or similar. So only three stars from me here as the purchasing process was easy, but the follow-up is poorly documented on the website.

I never would have ordered if I’d known wiggle.com was now part for Fraser Group.

Good price, prompt delivery.

There's NO clear way to contact Wiggle's customer service to process my return. The story: I bought some cycling gear from Wiggle for $150. A few days later got an email from customs about needing to pay $80 VAT. I emailed asking if I could send the parcel back because I didn't want to pay that $80. They said that was fine, and they'd process my return. It's been over a month and I still don't have my $150 returned. (Nor do I have the cycling gear delivered.) There's no clear way to get in touch with anymore from Wiggle to help me with this!! Shady company, terrible experience.

This is the second attempt to get a pair of gloves delivered. First time they took them back as Evri said they could not deliver which was not true.

I have tried again and will see what happens but my confidence is shaken.

Claimed item was in stock. Paid for next day delivery.
Despite being told "We have your order!", "Order on it's way", the item was never delivered.
Going through the customer service was its usual painful experience. Eventually got an individual on-line, was told he would review thread. Next I hear I'm being disconnected due to MY inactivity. So, through the process again. Eventually told I'd be refunded (by 9 Jan, it's now 11 Jan, no sign of refund). Also told I'd receive a £15 voucher for inconvenience, not received.
(As an aside, I stupidly tried to get the same item from Evans - now also under Fraser Group - had the same issues).

Wiggle are hopeless and I will not be ordering from them again. I ordered some winter gloves at the beginning of December and they sent the wrong size. Since then I have had a lengthy and frustrating series of emails with their Customer Service team, asking for a replacement and 1 month on I am still waiting.

Good afternoon, I think a contact telephone number would be useful. I needed to speak about a return before posting the package

The tracking number for my courier doesn't work, so I cannot track my order. It is simply not possible to contact Wiggle to see if I have the correct number or to find out what is going on.

Avoid this company. They really do not care about customer service, just minimising their costs to maximise their profits. To hell for the rest of us.