Wiggle.com Opiniões 3474

Easy to find the sports equipement I want, delivery is reliable and fast.

I got what I needed in the Black Friday sale

Great prices but very very difficult to return an item.

Ordering on the website is okay. But woe betide if you want to return anything.
- no instructions in the parcel.
- there is supposedly a form on the website, the link goes nowhere.
- there is a returns address but no instructions on what paperwork to include to ensure you get a refund.
- if you've bought something from a third party you have to send it somewhere else but they can't tell you if it's from a third party, you have to go through your emails and see if it's a different type of invoice (this is ridiculous).
- there is no customer service telephone number to be found anywhere.
- I googled an email address and eventually I found customerservice at wiggle dot com I wasn't expecting a response but I did actually get one, surprising.
- the advisor basically told me to write a note to put in the parcel and send it back (at my own expense)

Wiggle used to be pretty good but they're under new ownership who will run it into the ground. I probably won't use them again because it's been incredibly frustrating. I will have to see if I get my refund.

God refund and delivery service

“I don’t know who the scammer is, but I was deceived. I was forced to pay 58 riyals upon receiving the package, and I was not informed about this by you. They claim it is a customs tax.”

I’ve been a long-term Wiggle customer, but unfortunately my recent experience means I won’t be shopping here again.

My Garmin Forerunner 965 developed a major fault after around 18 months of normal use. Garmin confirmed it couldn’t be repaired and that the fault wasn’t due to misuse. When I contacted Wiggle for support, I learned that the original Wiggle company has gone into administration and the brand is now owned by Frasers Group. The new owners have stated they have no responsibility for any past orders, warranties, or customer issues, despite continuing to trade under the Wiggle name.

This means customers with legitimate problems under the Consumer Rights Act 2015 are redirected to the administrators, where there is very little prospect of a practical resolution.

I’m sharing this so that anyone considering a major purchase is aware that Wiggle (as it exists today) will not support warranty or consumer rights claims for items purchased before the takeover, and customers are left with no meaningful recourse.

A disappointing outcome after years of loyalty.

Still a good place to Shop online.
I like to buy from Wiggle as the prices are fair and the viarity of products is good however I have seen a fall on product like the DHB line etc.
Also shipping cost are high comparing to other online retailers and take ages to receive your goods.. needs improving.

Great jacket at a great Black Friday price. Quick delivery.
A great company to deal with. Thank you.

There was a large number of items, but a lot of them were no longer available in my size (12).

Wiggle has definitely gone downhill in the last year or so - it used to have a much better variety of stock, and I never had difficulty getting my size.

Thank you
Very much

Thank you, wiggle website. I wish you continued success and progress. You offer very nice deals and discounts.

Bought MTB shoes.
Great brand at excellent price.
Goods as per description.
Fast international delivery.
Very impressed

Delivery delays again.
Seems to be common occurrence with their chosen couriers - Evri.

The courier lost my original package but when I emailed wiggle they got back quickly and sent out another package.

It seems like the business has to be shutting down. Ordered early on a Tuesday hoping it might even get dispatched the same day, but it actually shipped 8 days later. It sat as ‘processing’ for almost a week. I couldn’t easily cancel when I saw it was taking so long. Even their emails are off with the confirmation coming super slowly and all the emails I receive today (29 October) give a latest estimate for delivery of 27 October. Pretty poor show.

Items were sent quickly, but were both poor quality so I decided to return them. The information on the website for returns isn't clear and lacks basic information for what you should do. A kink for a returns form goes nowhere and then you just go round in circles trying to find more info. There IS ABSOLUTELY no way you're going to be able to email or phone Wiggle/Sports Direct. Even a ChatGPT search of the web didn't turn up that info. Only after printing my invoice did I find the instructions for returning items. You have to pay for return postage, which lots of other retailers don't make you do. Never using Wiggle/sports direct again.

Bought 2 items of cycling clothing, both turned up and I don't know who the sizing was for but they must have been done on a 10 year old. So I have to return them at my expense, I've paid a fortune in postage and packing and have nothing to show for it. Won't be using Wiggle again.

Order placed on 15th ...next day delivery paid for and estimated delivery date 16th. Writing this at 21.33 on the 17th (having stayed in all day) and parcel still out for delivery. Wiggle and Evri should be ashamed.

Zip up jersey was extremely thin and sizing was to small,im usually an xxl size but bought a xxxx just to have a bit more room, but now have the hassle of sending it back and wait a refund