4 weeks later after making a formal complaint absolutely no response from anyone despite 3 further follow-up emails. Account remains closed. Seems they wait until people make a withdrawl then use ever... Ver mais
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Leia as opiniões dos outros
I didn’t know how to work the site proper and didn’t input my code but with the help of alina.t it was nice and easy to sort, friendly chat good customer service especially from alina
A empresa respondeu
I've been using this site for a couple of months now, and have found it to be pretty decent. The winnings aren't life-changing, but it's exciting enough, as I work unsociable hours, which means th... Ver mais
A empresa respondeu
Having read the reviews on here I was concerned after winning 1600 I verified my account and received my winnings in less than 24hours the chat team put me as ease , lovely team . I tried my luck agai... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Wink Bingo is one of the pioneers of Online bingo in the UK, on the past 7 years, Wink Bingo gave away millions of pounds in prizes.
Informações de contacto
Estados Unidos da América
- www.winkbingo.com
3,9
Bom
708 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 92% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I rate 5 stars due to chat person was…
I rate 5 stars due to chat person was very helpful and very nice and explained everything. Thank you.
11 de abril de 2025
Opinião espontânea
Resposta da Wink Bingo
Hi there, Angela!
Thank you very much for taking the time to share your thoughts on your recent experience with our support colleagues. We are delighted to hear that you have received a great level of service and a prompt solution to your problem.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thank you again for your feedback and for choosing Wink Bingo as your gaming destination.
Warm Regards,
Wink Bingo Team.
Closed account and not gave me my winnings
Finally won a fair bit of money , wake up this morning and my accounts closed.
No idea how to sort it out either.
8 de abril de 2025
Opinião espontânea
Resposta da Wink Bingo
Hi there, Teresa!
We're sorry to hear that your time on our site hasn't been as pleasurable as anticipated, and if you've experienced any inconvenience.
We would be more than happy to investigate your case and seek a speedy resolution. To that end, we have reached out to you privately to request additional details.
Yours Sincerely,
Wink Bingo Team.
Won £180 and suddenly account closed…
Won £180 and suddenly account closed checked with gambling commission to be told they can’t do this as if you withdraw before any emails from wink they have to honour withdrawal
8 de abril de 2025
Opinião espontânea
Resposta da Wink Bingo
Hello Carl,
We apologize if you have experienced any inconvenience as a result of our verification process. As a conscientious and esteemed operator in our industry, it is essential for us to perform regulatory checks at various intervals to verify our customers' details.
These checks involve collecting documents that align with both our in-house policies and regulatory obligations, ultimately fostering a secure and equitable gaming atmosphere for all our customers. We understand that this may cause some inconvenience, but we stand by its necessity in promoting a responsible gaming experience.
We would be more than happy to investigate your case and seek a speedy resolution. To that end, we have reached out to you via the Trustpilot form to request additional details.
Warm regards,
Wink Bingo Team
Sabrina helped me out when I entered…
Sabrina helped me out when I entered wrong promo code by mistake, excellent service.
23 de março de 2025
Opinião espontânea
Resposta da Wink Bingo
Hi Alison,
Thank you very much for taking the time to share your thoughts on your recent experience at Wink Bingo. We are delighted to hear that Sabrina ensured you had a great time with us!
At Wink Bingo, we take pride in offering our players a fun and engaging gaming environment, and we're thrilled that we were able to provide you with an enjoyable experience. Your positive review is a testament to the hard work and dedication of our team.
We hope to have the opportunity to welcome you back to our site soon for more thrilling games and chances to win. Thank you again for your feedback and for choosing Wink Bingo as your gaming destination.
Kindest regards,
Wink Bingo
Very helpful and quick at responding
Very helpful and quick at responding
13 de março de 2025
Opinião espontânea
Resposta da Wink Bingo
Hi there, Louise!
We would like to take a moment to express our gratitude for the outstanding review you provided of our support team colleague. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
Our team is committed to delivering top-quality games, exceptional support when needed, and an unforgettable gaming experience. Your positive feedback is a testament to their dedication and hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Kindest regards,
The Wink Bingo Team
Absulute nightmare!
Opened my account everything fine when you deposit there happy to take your money. Finally got a little win and went to withdraw and BANG account closed email sent to me saying i failed security checks having had no correspondence before this. Live chat just pass the book saying someone will be in touch. SIMILAR POSTS ALL OVER THE INTERNET ITS SOMETHING THEY DO REGULAR WITH PEOPLE. AVOID!!!!!
10 de março de 2025
Opinião espontânea
Resposta da Wink Bingo
Hi Mark,
We are sorry to hear that there has been any disruption caused by our verification process.
While being a trusted operator in our industry, we must perform regulatory checks to verify our customers' details at different stages of their experience with us.
To ensure a secure and fair gaming environment, we request various documents that satisfy both our internal policies and regulatory obligations. This allows us to maintain a safe and fair gaming environment for all our customers.
We would be more than happy to look into your case and work towards a swift resolution. We have reached out to you privately to gather additional details. Thank you for your understanding and cooperation.
Best Wishes,
Wink Bingo Team.
Deposited @40 won £175 tried to log…
Deposited @40 won £175 tried to log into my account and they have blocked my account. I want my money that I won, not happy at all. Won't use again!!!!
8 de março de 2025
Opinião espontânea
Resposta da Wink Bingo
Hi Sarah,
We’re really sorry to hear about the issues you’ve experienced with your account. We completely understand how frustrating it must be to have won and then run into trouble accessing your account. We take these matters seriously and want to get this resolved for you as quickly as possible.
There could be several reasons why your account was blocked, such as security protocols, account verification, or other compliance checks, which are in place to protect both our customers and the platform. However, we want to assure you that we are committed to resolving this matter and ensuring you have access to your winnings.
To help us look into this and resolve it as quickly as possible, we kindly ask that you reach out to our customer support team directly. You can contact us at support@bgdfbrands.com (mailto:support@bgdfbrands.com), and one of our dedicated team members will assist you right away. When contacting us, please provide your account details and any relevant information regarding your issue, so we can prioritize and investigate your case more efficiently.
We understand your frustration and appreciate your patience as we work to resolve this issue. Our goal is to provide a safe and fair experience for all our users, and we hope to regain your trust and ensure your satisfaction.
Thank you for your feedback, and we look forward to assisting you further.
Best regards,
Wink Bingo Team
win £3800 gave all my id it’s still…
UPDATE. it’s been 6 weeks today they say there sending my money i should get within 7 days wow finally however they have closed my account and i carnt go on any sister sites good i didn’t want to any way 6 weeks to wait for my money that’s if i get it!!! win £3800 gave all my id it’s still been reviewed 11 days after joke off a site there ok taking your money but when paying out use every excuse going and also closed my account takes days to get back to you and still not received my winnings it’s now the 3rd off march and all i get is a message back on here saying they are keen to investigate this however not once have they
Updated 21st march 2025 still no money it’s been over 4 weeks now they take a full week to email back with constantly asking for more info ie why people have sent money to my bank and who are they i mean what the hell as it got to do with them feel like i’m in a police interview and still no better off it’s disgusting what there doing i have even took it to resolver and will be taking it even further if i dont recieve what is mine i won it fairly with my own money
21 de fevereiro de 2025
Opinião espontânea
Resposta da Wink Bingo
Hi Paul,
We are really sorry to hear that our verification process has caused any inconvenience.
As a responsible and reputable operator in our industry, we are obliged to conduct regulatory checks to verify our customers' details at different stages of their experience with us.
This does require us to request various types of documents that must meet both our internal standards and that must also ensure we comply with all our regulatory obligations
We are eager to investigate your case and resolve it as quickly as possible. We have contacted you privately to collect more information.
Best Wishes,
Wink Bingo
Very helpful sorted my problem
1 de março de 2025
Opinião espontânea
Resposta da Wink Bingo
Hello Colin,
We greatly appreciate the time and consideration taken while offering your feedback!
Here at Wink Bingos, we value the quality and service offered to you since we want for all our players to have the best experience while playing with us.
Thank you again for the review and we wish you even more moments to enjoy all the games and prizes we have to offer!
Warm regards,
Wink Bingo Team
Closed account when I withdrew.. scam?
Deposited over £400, they took that fine. When I actually won and requested a £1500 withdrawal, BANG ACCOUNT CLOSED I’ve had no email requesting documents, if they are that concerned why not do this when people deposit large sums of money? I get the same automated response from live chat too!
I have took it upon myself to send in all documentation and would like this matter resolved asap as it’s getting too frequent where gambling sites take your deposit but find a delay in paying out
27 de fevereiro de 2025
Opinião espontânea
Resposta da Wink Bingo
Hello Laura,
We are sorry if our verification process has caused you any inconvenience. As a trusted and responsible operator in our industry, we must adhere to regulatory checks to verify our customers' details throughout their journey with us.
These checks involve obtaining an assortment of documents that fulfill both our internal criteria and regulatory requirements, enabling us to maintain a safe and impartial gaming environment for all customers. While we recognize the potential for disruption, we believe it is crucial to uphold these standards for everyone's benefit.
We are eager to review your case and work diligently towards a timely resolution. We have reached out to you via the Trustpilot form to collect the necessary information and look into the matter further!
Respectfully,
Wink Bingo Team
Very poor experience.
I’m a new customer. Deposited £10, received a £10 bonus. Every single spin was dead. The biggest amount I won was 50p. Closed account and absolutely will NEVER use wink bingo again. Awful.
19 de fevereiro de 2025
Opinião espontânea
Resposta da Wink Bingo
Hi there, Emma!
We’re sorry to hear that your experience with our site hasn’t been as enjoyable as we aim to be.
We also understand that not having much luck with the games can be frustrating. While we cannot influence game outcomes, as they are entirely random and regularly reviewed by an independent body for fairness, we truly appreciate your patience and understanding.
Our team is always happy to review your gameplay. We’ve reached out to you privately for your account details so we can take a closer look and assist you further.
If there’s anything else we can do to improve your experience, please don’t hesitate to let us know.
Kind Regards,
Wink Bingo team!
The customer Service are helpful
The customer Service are helpful. Good games
8 de fevereiro de 2025
Opinião espontânea
Resposta da Wink Bingo
Hi Helen,
Thank you so much for taking the time to share your review with us! We are thrilled to hear that you enjoyed playing our slots and bingo games.
and that you had a positive experience with our customer support team.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Thank you again for choosing to play with us.
Best regards,
Wink Bingo
I chatted with adeline c today and she…
I chatted with adeline c today and she was very helpful in every way and explained everything to me
3 de fevereiro de 2025
Opinião espontânea
Resposta da Wink Bingo
Hi there, Donna!
I wanted to take a moment to express my gratitude for your recent review of our support team at Wink Bingo. We are so glad to hear that you had an enjoyable experience with us!
At Wink Bingo, we take pride in offering our players a fun and engaging gaming environment, and we're thrilled that we were able to provide you with an enjoyable experience. Your positive review is a testament to the hard work and dedication of our team.
Thank you again for your feedback and for choosing Wink Bingo as your gaming destination.
Best regards,
Wink Bingo
Narrisa O was amazing and sorted my…
Narrisa O was amazing and sorted my problem.
Very quick service.
31 de janeiro de 2025
Opinião espontânea
Resposta da Wink Bingo
Hi Jennifer,
Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that our agent's dedication is appreciated.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Thank you for choosing Wink Bingo as your main gaming destination!
Kind regards,
Wink Bingo Team
Having read the reviews on here I was…
Having read the reviews on here I was concerned after winning 1600 I verified my account and received my winnings in less than 24hours the chat team put me as ease , lovely team . I tried my luck again and won 900 hundred pounds can’t believe my luck after only depositing 20 pounds winning 2500 in 24 hours , this site is the best I’ve played and I’ve played a few. Don’t believe the reviews on here and have a go
29 de janeiro de 2025
Opinião espontânea
Resposta da Wink Bingo
Hello Emily,
I wanted to take a moment to thank you for your amazing review of our site and customer service agents. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
We always strive to improve and better the experience on our site, and seeing the results is the best outcome we could've hoped for! We hope that you'll continue to enjoy our games so we can keep offering the same experience to you in return!
Thank you again for choosing to play with us.
Warm regards,
Wink Bingo Team
Great help from Alin D who sorted my…
Great help from Alin D who sorted my problem quickly
11 de janeiro de 2025
Opinião espontânea
Resposta da Wink Bingo
Hi Juliette,
We truly appreciate your feedback! It's always uplifting to hear from happy customers like you. Here at Wink Bingo we take pride in offering our players a fun and engaging gaming environment, and knowing that we succeeded in fulfilling your expectations is incredibly gratifying.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Kind regards,
Wink Bingo Team
Scammer site
Really should of read the reviews first I played on the site and won 140 went through the withdrawal like I've done a million times before on other sites a few days went by and nothing in the bank ,spoke with customer service who are a nightmare by the way and had me jumping through hoops to be then told I had self excluded,I hadn't and my account was closed for verification so i sent all the information they needed including a picture of me with the driving licence held up to my face (ridiculous) this was months ago still no money still closed account and still can't seem to get an answer off these scammers
11 de dezembro de 2024
Opinião espontânea
Resposta da Wink Bingo
Hello and nice to meet you, Nicola!
As a reputable operator that takes its Safer Gambling obligations very seriously, we take all reasonable steps and have systems in place to ensure we do not permit any activity from a player that has been excluded.
While the document requests may cause some disruptions during your time with us, fact which we recognize, it is done so we can be sure to provide a safe and secure gaming environment for all our customers, at all times.
Your cooperation is very much appreciated, as it has been throughout this process, and please know we are always listening to you, as well as all our customers and strive to constantly improve the experience we offer.
We are eager to review your case and work diligently towards a timely resolution. We have reached out to you via the Trust Pilot form to collect the necessary information.
Respectfully,
Wink Bingo Team
Chat Adelina C
Adelina C. Made the chat so easy and was very efficient x
29 de dezembro de 2024
Opinião espontânea
Resposta da Wink Bingo
Hi there, Elaine!
Thank you so much for your amazing review of our support team! It’s always great to hear from happy players, and we’re thrilled you had such a positive experience with us.
Your feedback means the world to us and inspires our team to keep delivering top-notch games and support. We’re so grateful you’ve chosen to play with us and can’t wait to bring you even more fun in the future!
Kindest regards,
Wink Bingo Team.
Opened a account deposited £100 played…
Opened a account deposited £100 played slots only won £107 withdrew it to be told they had closed my account down due to me self exclusion of a sister site and haven’t received any money back but they still took my money in the 1st place
20 de dezembro de 2024
Opinião espontânea
Resposta da Wink Bingo
Hi there, Simon!
Thank you for reaching out to us and sharing your experience. I’m truly sorry to hear about the issues you’ve faced with your account.
Please know that we take your concerns seriously, and I understand how frustrating this situation must be. Our team is committed to resolving this matter for you as quickly as possible.
We fully understand that you may have questions and concerns pertaining to your particular situation. We would be more than willing to investigate your case and work towards a prompt resolution. In fact, we have proactively reached out to you privately to gather additional details that will assist us in expediting the process.
Thank you once again for your understanding and cooperation. We are here to support you and are resolutely committed to ensuring that your experience with us is exemplary.
Kind regards,
Wink Bingo Team.
I tried to withdraw my winnings told me…
I tried to withdraw my winnings told me it takes 2days to approve because of the time of year. Then after 2days they asked for proof so I sent them everything to verify the account before they could pay out my winnings they have now blocked my account. I want my money it's a week before Christmas. Yous are ignoring my emails now also I want a number to call or I will be contacting gambling commission
18 de dezembro de 2024
Opinião espontânea
Resposta da Wink Bingo
Hi Emma,
We are sorry to hear that our verification process has caused any inconvenience. As a trusted operator in our industry, we must perform regulatory checks to verify our customers' details at different stages of their experience with us.
To ensure a secure and fair gaming environment, we request various documents that satisfy both our internal policies and regulatory obligations. Although we recognize the potential disruption, we believe it is essential to maintain a responsible gaming experience for all.
We are eager to investigate your case and resolve it as quickly as possible. We have contacted you privately to collect more information.
Best Wishes,
Wink Bingo
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