I didn’t know how to work the site proper and didn’t input my code but with the help of alina.t it was nice and easy to sort, friendly chat good customer service especially from alina
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Leia as opiniões dos outros
I've been using this site for a couple of months now, and have found it to be pretty decent. The winnings aren't life-changing, but it's exciting enough, as I work unsociable hours, which means th... Ver mais
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Having read the reviews on here I was concerned after winning 1600 I verified my account and received my winnings in less than 24hours the chat team put me as ease , lovely team . I tried my luck agai... Ver mais
A empresa respondeu
Currently waiting 2 weeks for a withdrawl after asking for photo id, a picture of me holding my ID, front and back of bank card, a utility bill and a pdf bank statement. Had to wait a week for my bank... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Wink Bingo is one of the pioneers of Online bingo in the UK, on the past 7 years, Wink Bingo gave away millions of pounds in prizes.
Informações de contacto
Estados Unidos da América
- www.winkbingo.com
3,9
Bom
707 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 92% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Poor I was enjoying wink bingo but…
Poor I was enjoying wink bingo but after a win my account suddenly closed with no explanation I have asked numerous times but no one has any answers I have even offered to send more id I play other bingo site and won and never have I had this u feel like it’s strange that min u win the dnt give u chance to win again like other sites
A lady has just emailed me after writing this she still didn’t have any answers but was very understanding also apologised and said she’d try to sort the matter my accounts still closed but she was lovely and couldn’t do enough so there are some that do care hi thanks for reply and yes I agree you do need to check accounts but shudnt this be done before allowing us to spend money other sites won’t open accounts until you have sent id and bills it just seemed strange it was when I won and 9 weeks later account is still closed even though I have offered use my passport and tenancy agreement it just doesn’t seem right but it’s your site your rules even if I think there shady like a say I was happy with site was paid out fast wax literally nxt day my account closed
31 de julho de 2026
Opinião espontânea
Resposta da Wink Bingo
Hello,
Thank you for taking the time to share your review. Verification is a process that all licensed operators must complete at certain points, and it involves confirming a customer’s details so that everything is secure, fair, and fully in line with industry regulations.
We know this step isn’t the part anyone looks forward to, but it’s in place for good reason. It means that your account is properly protected, that transactions are handled safely, and that everyone who uses our site plays in a secure environment.
We always aim to complete this process as quickly as possible, but we also want to get it right, so that you can continue using the site without concerns.
We’ve reached out to you via the Trustpilot review form so that we can collect the details we need and review your case directly. We’d be glad to take a closer look and help speed things up to our fullest ability.
Warm regards,
Wink Bingo
Alice was very helpful in sorting out a…
Alice was very helpful in sorting out a problem I had. Very good customer service! Would definitely recommend!
26 de julho de 2026
Opinião espontânea
Resposta da Wink Bingo
Hello Lisa,
We really appreciate you taking the time to leave such thoughtful feedback about your experience with our team.
It’s fantastic to hear that our agent was able to provide the support and attention you needed. Creating a helpful and welcoming experience is something we care deeply about, so your comments are incredibly meaningful to us.
We’ll be sure your message is shared with them personally. Positive feedback like yours motivates the entire team to continue delivering the highest level of service possible.
Thank you again for your review and for allowing us the opportunity to assist you.
Best regards,
Wink Bingo Team
Was very quick at putting my free spins…
Was very quick at putting my free spins in and very polite
26 de julho de 2026
Opinião espontânea
Resposta da Wink Bingo
Hi Christina,
Thank you so much for sharing your experience!
We’re thrilled to hear that our agent went the extra mile to assist you and that you’re happy with the outcome. Your feedback means a lot to us, and we’ll make sure to pass along your kind words .
If there’s anything we can do to turn your 4-star experience into a 5-star one, please don’t hesitate to let us know. We’re always here to help!
Best regards,
Wink Bingo Team
Great customer service
Great customer service, I would like to mention Alice who was VERY HELPFUL AND QUICK at replying to my query, I was new to the site and had a couple of problems with my withdrawal but she was so friendly and quick at resolving the issue. Thank you 👍😊
25 de julho de 2026
Opinião espontânea
Resposta da Wink Bingo
Hello,
We really appreciate you taking the time to leave such thoughtful feedback about your experience with our team.
It’s fantastic to hear that our agent was able to provide the support and attention you needed. Creating a helpful and welcoming experience is something we care deeply about, so your comments are incredibly meaningful to us.
We’ll be sure your message is shared with them personally. Positive feedback like yours motivates the entire team to continue delivering the highest level of service possible.
Thank you again for your review and for allowing us the opportunity to assist you.
Best regards,
Wink Bingo Team
Mada was brilliant in answering my…
Mada was brilliant in answering my question
23 de julho de 2026
Opinião espontânea
Resposta da Wink Bingo
Hi Rosie,
We’re delighted to hear that our agent gave you the support you needed. It’s always rewarding when a customer takes the time to share such positive feedback.
Your comments will be passed directly to them. Recognition like this makes a real difference and reminds us how important each interaction can be.
Thank you once again for your review. We’re very glad to hear your experience was such a good one.
Kind regards,
Wink Bingo
Offers ???you have to just pay never…
Offers ???you have to just pay never for free .If you won take it years to you will get your money.
21 de julho de 2026
Opinião espontânea
Resposta da Wink Bingo
Hi Peter,
We're sorry to hear that you feel this way. We aim to provide a fair and enjoyable experience for all our players, and our promotions are always subject to specific terms and eligibility criteria.
Regarding withdrawals, we strive to process them as quickly as possible, although in some cases additional verification checks may be required, which can affect processing times.
We’ve contacted you through the Trustpilot review form so that we can look into your specific case and help speed things up where possible.
Kind regards,
Wink Bingo
Confusing and unhelpful
Joined, must admit didn’t find it easy to figure out the site, deposited £30. Thought id purchased bingo etc but couldn’t work out where. Tried to withdraw monies left but not obvious how to. Spoke to chat , but not overly helpful and if went out of to try do find they had instructed it closed chat. Asked if possible to delete account etc. And literally received email saying had closed , so I lost monies on there. Not impressed .
Since received amount that was left online, which I appreciate.
20 de julho de 2026
Opinião espontânea
Resposta da Wink Bingo
Hello Robert,
Thank you for sharing your feedback.
We're sorry to hear that you feel this way. We aim to provide a fair and enjoyable experience for all our players, and our promotions are always subject to specific terms and eligibility criteria.
We strive to process withdrawals as quickly as possible. While processing times can vary depending on the payment method and individual circumstances, we work to ensure that all requests are handled as efficiently as possible.
We've contacted you through the Trustpilot review form so we can look into your specific case and assist you further.
Kind regards,
Wink Bingo Team,
Thank you for your help sedida much…
Thank you for your help sedida much appreciated!
15 de julho de 2026
Opinião espontânea
Resposta da Wink Bingo
Hello Shirley,
Thank you for your thoughtful review. We’re delighted to hear that you were pleased with the support provided by our agent.
We always strive to create a helpful and welcoming experience for every customer, so your feedback means a great deal to us.
We appreciate you choosing our services and hope to assist you again in the future.
Kind regards,
Wink Bingo Team
Really helpful
Really helpful, Sedida was friendly and helped me promptly. Winnings were processed quickly. Really good xx
14 de julho de 2026
Opinião espontânea
Resposta da Wink Bingo
Hello Sophie,
Thank you so much for taking the time to share your feedback and for the 5-star review!
We're delighted to hear that your query was resolved quickly and clearly, and that you had such a positive experience with our Customer Support team.
Your kind words are greatly appreciated and will be shared with the colleague who assisted you.
Thank you for choosing us, and we wish you the very best!
Kind regards,
Wink Bingo Team,
DO NOT TRUST THIS SITE !!!!
DO NOT TRUST THIS SITE !!!!! If you win THEY DO NOT PAY YOU !!! Instead they CLOSE your account and refuse to answer your emails !
10 de julho de 2026
Opinião espontânea
Resposta da Wink Bingo
Hello Fred,
We're sorry to hear about your experience and appreciate you bringing your concerns to our attention.
We take feedback like this seriously and would like the opportunity to investigate what happened. We've reached out to you through the Trustpilot contact form to request some additional information so we can locate your account and review the matter thoroughly.
Please respond to our message at your earliest convenience, and we'll do our best to assist you.
Wink Bingo team
Maria was very helpful
Maria was very helpful. Its a good site but withdrawals take a long time to go in your bank. If they could speed this up then they would be up the top
4 de julho de 2026
Opinião espontânea
Resposta da Wink Bingo
Hello Felicity,
Thank you for your wonderful comments regarding our customer support team.
It’s always rewarding to hear when a customer feels genuinely cared for and supported throughout their experience. Your review reassures us that our efforts to provide attentive service are making a real difference.
We’ll gladly pass your feedback to the agent involved, as recognition like this is incredibly valuable and appreciated by the entire team.
We’re grateful for your trust and happy to hear your experience with us was such a positive one.
Kind regards,
Wink Bingo Team
Great customer service 👏 overall very…
Great customer service 👏 overall very happy with the outcome I received 😀
20 de junho de 2026
Opinião espontânea
Resposta da Wink Bingo
Hi Noel,
Thank you for your lovely review and for recognizing the efforts of our support staff.
Our team always strives to make every interaction smooth, professional, and reassuring, so it’s wonderful to know your experience reflected that commitment.
Your feedback will certainly be passed along, and we know it will brighten their day. Messages like yours inspire us to continue improving and maintaining the level of service our customers deserve.
We’re grateful for your support and delighted that your experience with us was such a positive one.
Warm wishes,
Wink Bingo Team
The chat host was so helpful went out…
The chat host was so helpful went out there way to resolve my problem name was vad s
17 de junho de 2026
Opinião espontânea
Resposta da Wink Bingo
Hi Andrew,
Reading your feedback was truly encouraging for our team. Thank you for sharing your experience with us.
We’re delighted to know our agent was able to assist you in a way that left such a positive impression. Delivering attentive and reliable support is something we work hard to achieve every day.
Your kind words not only mean a great deal to the individual involved, but they also remind the whole team how important great customer care really is.
Thank you once again for your review. We’re very pleased we could help.
Sincerely,
Wink Bingo Team
Resposta da Wink Bingo
Hello Matthew,
Thank you for recognizing the help you received from our agent. Their focus is always on making sure customers feel supported, and your comments show that effort came through.
We’ll be sharing your feedback with them directly. It’s motivating for our team to know that their work had such a strong impact.
It’s important to us that you left with a good impression, and your review helps highlight the value of that.
We appreciate your words and are happy your experience was so positive.
Kind regards,
Wink Bingo Team
I created an account and followed the…
I created an account and followed the process to get the free spins, I didn't receive the spins. Spoke to Daria M on chat who checked my account and updated the spins instantly. Great service thank you Daria
12 de junho de 2026
Opinião espontânea
Resposta da Wink Bingo
Hi Karen,
Thank you for your lovely review and for recognizing the efforts of our support staff.
Our team always strives to make every interaction smooth, professional, and reassuring, so it’s wonderful to know your experience reflected that commitment.
Your feedback will certainly be passed along, and we know it will brighten their day. Messages like yours inspire us to continue improving and maintaining the level of service our customers deserve.
We’re grateful for your support and delighted that your experience with us was such a positive one.
Warm wishes,
Wink Bingo Team
I didn't receive my welcome bonus so I…
I didn't receive my welcome bonus so I went to live chat. Denise.M was fantastic. She sorted my problem out on minutes
11 de junho de 2026
Opinião espontânea
Resposta da Wink Bingo
Hi Adam,
We sincerely appreciate you sharing your feedback with us.
Knowing that our agent was able to make your experience pleasant and helpful is exactly what we aim for. Every member of our team works hard to provide support that is friendly, efficient, and understanding.
Your review serves as wonderful encouragement and reminds us why delivering excellent service remains our highest priority. We’ll make sure your comments are shared with the team.
Thank you again for your thoughtful review. We look forward to assisting you again in the future.
Best regards,
Wink Bingo Team
Had a issue with a promotion the lady…
Had a issue with a promotion the lady named sedida was very helpful very friendly and resolved my query fast top service off this individual
10 de junho de 2026
Opinião espontânea
Resposta da Wink Bingo
Hi Carla,
Thank you for your lovely review and for recognizing the efforts of our support staff.
Our team always strives to make every interaction smooth, professional, and reassuring, so it’s wonderful to know your experience reflected that commitment.
Your feedback will certainly be passed along, and we know it will brighten their day. Messages like yours inspire us to continue improving and maintaining the level of service our customers deserve.
We’re grateful for your support and delighted that your experience with us was such a positive one.
Warm wishes,
Wink Bingo Team
Very helpful
Denisa was very helpful and polite. Very pleased I've joined up
27 de maio de 2026
Opinião espontânea
Resposta da Wink Bingo
Hello Kelly,
Thank you for recognizing the help you received from our agent. Their focus is always on making sure customers feel supported, and your comments show that effort came through.
We’ll make sure your review reaches them. Feedback like this is a boost for the whole team and confirms we’re delivering the right level of care.
It’s important to us that you left with a good impression, and your review helps highlight the value of that.
We appreciate your words and are happy your experience was so positive.
Kind regards,
Wink Bingo Team
£500 in arena of gold and not a bonus…
£500 in arena of gold and not a bonus shambles of a website!
23 de maio de 2026
Opinião espontânea
Resposta da Wink Bingo
Hi Kyle,
We appreciate you sharing your thoughts. It can be frustrating when luck doesn’t seem to be on your side, and we want to give you some clarity about how our games work. Each spin or bingo call is produced randomly by RNG technology that is tested and approved by accredited third parties. This ensures that no outcome can be influenced by the operator or anyone else.
We know it can feel otherwise in the short term, but streaks, both good and less so, are a natural part of randomness. The important point is that the system itself is transparent and secure, with the same chance of a win for everyone.
We’d like to look into your case more closely to provide tailored feedback, so we’ve reached out through the Trustpilot form. Once we have your details, we’ll review and respond directly.
Best regards,
Wink Bingo Team
I need support with a welcome bonus on…
I need support with a welcome bonus on an online bingo room. I deposited with the wrong code and I couldn't redeem my welcome bonus as a new customer. Mada from live chat sorted this for me in a fast and kind way understanding what was just happened! To have more like him! Thanks well done!
22 de maio de 2026
Opinião espontânea
Resposta da Wink Bingo
Hello Manuel
Thank you for taking the time to post your review. We’re happy to hear that our support team provided you with service that left a positive impression.
Creating a friendly and dependable experience for our customers is always our goal, and it’s encouraging to know we were able to meet your expectations.
We appreciate your feedback, and thank you again for your kind feedback.
Kind regards,
Wink Bingo Team
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