4 weeks later after making a formal complaint absolutely no response from anyone despite 3 further follow-up emails. Account remains closed. Seems they wait until people make a withdrawl then use ever... Ver mais
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Leia as opiniões dos outros
I didn’t know how to work the site proper and didn’t input my code but with the help of alina.t it was nice and easy to sort, friendly chat good customer service especially from alina
A empresa respondeu
I've been using this site for a couple of months now, and have found it to be pretty decent. The winnings aren't life-changing, but it's exciting enough, as I work unsociable hours, which means th... Ver mais
A empresa respondeu
Having read the reviews on here I was concerned after winning 1600 I verified my account and received my winnings in less than 24hours the chat team put me as ease , lovely team . I tried my luck agai... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Wink Bingo is one of the pioneers of Online bingo in the UK, on the past 7 years, Wink Bingo gave away millions of pounds in prizes.
Informações de contacto
Estados Unidos da América
- www.winkbingo.com
3,9
Bom
708 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 92% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
DENISA M
I have just received possibly the best customer service EVER!
Denisa was not only understanding but very accommodating to my specific problem,i feel she should be commended on her ability to rectify users problems and promoted due to her over and above customer service.
In short due to denisa's amazing service i will be recommending wink bingo to all who will listen
Regards scott
29 de julho de 2025
Opinião espontânea
Resposta da Wink Bingo
Hi Scott,
Thank you so much for taking the time to share your review with us! We are thrilled to hear that you are happy with the services provided by our agent.
Here at Wink Bingo, we are dedicated to delivering outstanding customer support, and it’s wonderful to know that we succeeded in doing so for you. Your feedback means a lot to us, and we are grateful for your kind words.
Thank you again for your review!
Kind regards,
Wink Bingo
Maria at customer service was very…
Maria at customer service was very helpful and walked me through the issue I was having 10/10 customer service
25 de julho de 2025
Opinião espontânea
Resposta da Wink Bingo
Hi Courtney,
Thank you for sharing your review with us! We're so glad to hear that our support agent was able to assist you and that your issue was resolved to your satisfaction.
At Wink Bingo, we’re committed to giving you the best gaming experience and support. Your kind words truly motivate us to keep doing our best.
We hope you continue enjoying our games and have many more exciting moments with us in the future. Thanks again for choosing us and we look forward to seeing you again soon!
Best regards,
The Wink Bingo Team
Not a huge winning site I didnt get my…
Not a huge winning site I didnt get my bonuses
25 de julho de 2025
Opinião espontânea
Would give zero if i could.self…
Would give zero if i could.self excluded for 8 months for security reasons.at the end of exclusion in april account suspended.In may was supposedly escalated to be to be reviewed nothing heard from any one since then.disgraceful treatment of loyal customers
24 de julho de 2025
Opinião espontânea
Resposta da Wink Bingo
Hello Duney,
Thank you for sharing your experience with us. We regret to learn about the challenges you have faced following the conclusion of your self-exclusion period, and we fully comprehend your frustration concerning the delay in communication.
Please be assured that we regard such matters with utmost seriousness, especially in relation to account security and support processes. We have submitted a request for additional details via Trustpilot, as we are unable to contact you directly through the platform. We would appreciate it if you could respond to that request so that we best advise you on the next steps.
We sincerely value your patience.
Kind regards,
Wink Bingo Team
Hi just to say that I queried something…
Hi just to say that I queried something about my account and spoke to Claudia she was so helpful and sorted my question so quickly and professionally keep up the good customer service wink bingo it was a pleasure and put my mind at ease ty so much 💗
19 de julho de 2025
Opinião espontânea
Resposta da Wink Bingo
Hi Jane,
Thank you so much for taking the time to share your review with us! We are thrilled to hear that our agent made such a good impression on you.
At Wink Bingo, we are dedicated to offering our players an exceptional gaming experience, paired with outstanding customer support, and it’s wonderful to know that our team's dedication is noticed. Your encouraging feedback truly means a lot to us, and we are grateful for your kind words.
We wish you the best of luck in the games, and we hope you will have many more fun and rewarding moments with us in the future.
Thank you once again for choosing Wink Bingo as your primary gaming destination!
Kind regards,
Wink Bingo Team
Never again
9 out of 10 winning top of the list! Bullshit played 2 games costing £20 each game cost winner only come out with most £18. Won't be doing again
7 de julho de 2025
Opinião espontânea
Resposta da Wink Bingo
Hello there,
We appreciate your feedback! It's always valuable for us to hear from our players, and we certainly understand your concerns.
We’re here to assist you in any way we can. Could you please take a moment to fill out our Trustpilot Contact Form? This will help us locate your account and explore how we can improve your experience.
Alternatively, feel free to reach out via our 24/7 live chat — one of our friendly team members will be ready to assist you right away.
Hope to hear from you soon!
Kind regards,
The Wink Bingo Team
The help and advice I got was excellent…
The help and advice I got was excellent and very clear. Claudia was very helpful and sympathetic to my situation which greatly put my mind at ease. Thankyou Claudia.
4 de julho de 2025
Opinião espontânea
Resposta da Wink Bingo
Hi Shona,
Thank you very much for taking the time to share your thoughts on your recent experience. Your kind words mean a lot to us. It's always wonderful to hear that our agents' dedication is recognized.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thank you for choosing Wink Bingo as your gaming destination!
Kind regards,
Wink Bingo Team
I made a £1000 withdrawal on Thursday
I made a £1000 withdrawal on Thursday, it's now Tuesday and after being told it would be in my account by Monday evening, I'm yet to receive the funds. I'm fully approved in my verification... It's a shame as I like the site but the withdrawal is way too slow.
Update: contacted them via live chat at 10:38am this morning as it'll be a week tomorrow that I requested the withdrawal and they have said that's it been escalated to the payment referral team so fingers crossed something will happen soon.
26 de junho de 2025
Opinião espontânea
Resposta da Wink Bingo
Hello, Emma!
We're sorry if your experience on our website was not as great as we aim to be.
We understand that prompt withdrawals are important to our customers. We process withdrawals seven days a week and are committed to finding the quickest solutions. However, the time it takes to receive your funds may be influenced by various external factors, such as the payment method selected.
We would be happy to look into this for you and see if there anything we can do to improve our service and your experience on our website. We have reached out to you privately for details.
Kind regards,
Wink Bingo Team.
Rigged, don't bother
Deposited a few times on here over the last few months. Bonuses are terrible and not frequent. Plenty of other better sites out there. Avoid
24 de junho de 2025
Opinião espontânea
Resposta da Wink Bingo
Hello Zac,
We appreciate you taking the time to leave a review and are sorry to hear that your experience with our bonuses did not meet your expectations. At Wink Bingo, we strive to provide a rewarding and enjoyable environment, and we regularly assess our promotional offers to meet a wide range of preferences.
Your feedback is important to us, and we’d love to better understand your experience. To do that, could you please fill out our Trustpilot Contact Form?
If it’s easier, you can also pop onto our 24/7 live chat — one of our lovely team members will be happy to help you right away.
Hope to hear from you soon!
Take care,
The Wink Bingo Team
Denisa m helped me today she was lovely
Denisa m helped me today she was lovely
24 de junho de 2025
Opinião espontânea
Resposta da Wink Bingo
Hi Michelle,
We truly appreciate that you have taken the time to share your review here! It’s always wonderful to hear that our agents' dedication is noticed.
Here at Wink Bingo, we are dedicated to ensuring you have the best gaming experience, paired with outstanding customer support. Your kind feedback inspires us to continue striving for excellence.
We hope you continue enjoying our games and have many more fun and exciting experiences with us in the future. Thank you for choosing Wink Bingo, and we look forward to seeing you again soon!
Kind regards,
Wink Bingo Team
Great site
Great site. Excellent customer care - Denisa M was really helpful.
20 de junho de 2025
Opinião espontânea
Resposta da Wink Bingo
Hi there!
Thank you for sharing your review with us! We're so glad to hear that our support agent was able to assist you and that your issue was resolved to your satisfaction.
At Wink Bingo, we’re committed to giving you the best gaming experience and support. Your kind words truly motivate us to keep doing our best.
We hope you continue enjoying our games and have many more exciting moments with us in the future. Thanks again for choosing us, and we look forward to seeing you again soon!
Best regards,
The Wink Bingo Team
Scam scam scam it will let you into…
Scam scam scam it will let you into bonus but once your there it will not pay I had around 10 bonuses on big bass splash and you just knew it wouldn’t pay more than 20-25x I play it regularly on proper sites and this is definitely rigged I’d stay well away
18 de junho de 2025
Opinião espontânea
Resposta da Wink Bingo
Hi Warren,
Thank you for your review. We’re sorry to hear that your recent experience did not meet expectations.
At Wink Bingo, we are committed to providing a fair, secure, and enjoyable environment for all our players. While game outcomes can vary and may not always lead to wins, all our games are subject to regular testing and operate under strict regulatory guidelines.
We appreciate all feedback, as it helps us to continuously improve. If you’d like us to look into your specific case, please don’t hesitate to reach out to our support team directly.
Kind regards,
The Wink Bingo Team
Customer service from Denise was first…
Customer service from Denise was first class. Top site
15 de junho de 2025
Opinião espontânea
Resposta da Wink Bingo
Hi Mr. Evans,
Thank you so much for your kind review! We're thrilled to hear you had a great experience with our team.
We hope you continue to enjoy our games and have many more fun and rewarding moments ahead!
Warm regards,
Wink Bingo
Andreea was very helpful
Andreea was very helpful, cant thank her enough. Went above and beyond
11 de junho de 2025
Opinião espontânea
Resposta da Wink Bingo
Hi Ross,
Thank you so much for taking the time to share your review with us! We greatly appreciate your feedback and we’re very happy to hear you had a positive interaction with our team.
We hope you continue to enjoy our games and have many more fun and rewarding moments ahead!
Warm regards,
Wink Bingo
Clearly
Great Lady, Denisa M. No messing. Very straightforward, informative and great solving.
10 de junho de 2025
Opinião espontânea
Resposta da Wink Bingo
Hi Barkar,
Thank you so much for sharing your review with us! We're thrilled to hear that you had a great experience with our team and that we were able to resolve your issue promptly.
We hope you continue to enjoy our games and have many more fun and rewarding moments ahead!
Warm regards,
Wink Bingo
Resposta da Wink Bingo
Hi Joanne,
Thank you for sharing your review with us! We're so glad to hear that our support agent was able to assist you and that your issue was resolved to your satisfaction.
At Wink Bingo, we’re committed to giving you the best gaming experience and support. Your kind words truly motivate us to keep doing our best.
We hope you continue enjoying our games and have many more exciting moments with us in the future. Thanks again for choosing us, and we look forward to seeing you again soon!
Best regards,
The Wink Bingo Team
Live chat host Jose David was…
Live chat host Jose David was exceptional
10 de junho de 2025
Opinião espontânea
Resposta da Wink Bingo
Hi Mark
Thank you for sharing your review with us! We're so glad to hear that our support agent was able to assist you and that your issue was resolved to your satisfaction.
At Wink Bingo, we’re committed to giving you the best gaming experience and support. Your kind words truly motivate us to keep doing our best.
We hope you continue enjoying our games and have many more exciting moments with us in the future. Thanks again for choosing us, and we look forward to seeing you again soon!
Best regards,
The Wink Bingo Team
Denisa .M was very kind & attentive &…
Denisa .M was very kind & attentive & solved my query very promptly.. great service
9 de junho de 2025
Opinião espontânea
Resposta da Wink Bingo
Hi Traci,
Thank you so much for taking the time to share your review with us! Your feedback is greatly appreciated, and we’re happy to hear you had a positive interaction with our team.
We hope you continue to enjoy our games and have many more fun and rewarding moments ahead!
Warm regards,
Wink Bingo
Resposta da Wink Bingo
Hi Jayne,
We want to take a moment to thank you for sharing your wonderful review with us! We truly value your feedback and are thrilled to hear that you had a great experience with our support team.
At Wink Bingo, we aim to provide our players with the best gaming experience possible, paired with outstanding customer support. Your kind words mean the world to us, and we’re grateful for your positivity.
Thank you for choosing Wink Bingo as your main gaming destination!
Kind regards,
Wink Bingo Team
Had someone called narcisa and was…
Had someone called narcisa and was lovely and helped with my issue very quickly even when it was my mistake, great site
6 de junho de 2025
Opinião espontânea
Resposta da Wink Bingo
Hi Jaz,
Thank you so much for taking the time to share your review with us! We greatly appreciate your kind words and are pleased that our service lived up to your expectations.
We hope you keep enjoying our games and that many more exciting and rewarding adventures await you!
Warm regards,
Wink Bingo
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