Order was processed and despatched quickly. It was easy to navigate the website to order and items received only a couple of days after ordering
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Bought a Coaguchek power supply on the 15th of March 2026 and got delivered on 4th of April 2026. The company need to improve its Customer Service
A empresa respondeu
Lucy Thomas, our account manager is kind, friendly and efficient. She always goes above and beyond to help us with our order, source supply for us and give us the best price. Overall, WMS has a very c... Ver mais
A empresa respondeu
I've been a client for 20 years, but for some reason, they no longer give me account credit for online orders I make directly. Curiously, they allow account credit for my practice staff when they... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de artigos hospitalares
- Fornecedor de equipamento para diabéticos
- Fornecedor de artigos hospitalares
- Fornecedor de equipamento médico
- Grossista de produtos farmacêuticos
Sobre Williams Medical
Escrito pela empresa
Williams Medical Supplies is the UK's leading supplier of medical disposables, equipment, pharmaceuticals, family planning products and medical services to the Primary Care market. Shop Online for our full range.
Welcome to Williams Medical…
As UK Healthcare’s leading supplier of medical goods and services, Williams is the number one destination for GP Surgeries, Commissioning Groups, GP Federations and Corporate Healthcare Providers.Combining exceptional customer service with great value pricing, Williams provide the market’s widest range of medical equipment, disposables, and pharmaceuticals. In addition, a fully comprehensive range of value-added support is also offered, including an ever popular equipment Test & Calibration service which is uniquely approved and accredited by leading manufacturers such as Welch Allyn, seca, Omron, Keeler, Vyaire and many more.
Giving you more…
Think of Williams as an extension of your team; making it easy for you to get exactly what you want, when you need it.From friendly and knowledgeable sales staff, through to same-day despatch on stock line orders and up to 60 days credit, everything Williams do is designed to give you more… more value, more service, more support, more time to focus on your priorities.
Experience for yourself…
Thousands of GP practices and valued customers trust Williams with their supplies each day.Begin your journey with Williams today at wms.co.uk or call 01685 846666.
Informações de contacto
Craiglas House, The Maerdy Industrial Estate North, NP22 5PY, Rhymney, Reino Unido
- 01685 846666
- sales@wms.co.uk
- www.wms.co.uk
4,6
Excelente
2 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
excellent service
29 de outubro de 2024
Resposta da Williams Medical
Hi Stuart,
Thank you for comments and our 5* trust pilot review, we always strive to deliver customer excellence here at Williams and so it's great to have such positive feedback. I'll ensure I feed it back to the staff here.
Kind regards
Cherie Coles
Customer Care Manager
Positive experience
First time ordering. Prompt delivery and competitive pricing. Will use again.
22 de outubro de 2024
Resposta da Williams Medical
Hi Natasha,
Thank you for taking the time to provide a review.
We are glad that you were happy with your first time ordering experience and our competitive pricing. It's great that your order arrived so quickly. We look forward to doing business with you in future.
Thank you for ordering from Williams Medical Supplies
Kind regards
Cherie Coles
Customer Care Manager
Williams gave us a competitive discount…
Williams gave us a competitive discount on a particular item we use so will be ordering again in the future
29 de outubro de 2024
Resposta da Williams Medical
Hi,
Thank you so much for your lovely comments around our competitive pricing, If there's anything else we can assist you with, please don't hesitate to contact us.
Thank you for choosing Williams Medical Supplies
Kind regards
Cherie Coles
Customer Care Manager
Resposta da Williams Medical
Good morning Joanne,
We're thrilled to hear that you've had consistently positive experiences with us, Your recommendation means a lot to us, and we're always here to support your needs. Looking forward to serving you again!
Kind regards
Cherie Coles
Customer Care Manager
This is one of the friendliest and most…
This is one of the friendliest and most helpful companies I have dealt with. After a hiccup with my first order where a slight wrong address was put on the package and a DHL driver chucked my order over a neighbours gate whilst they were on holiday and I wasn't able to retrieve it, the people in the customer care centre were really helpful trying to help me sort out a replacement. Yasmin in particular went above and beyond to try and sort things out for me, keeping in contact and updating me at every stage to make sure the coaguchek machine I ordered arrived before my hospital appointment, which it did. Thank you!
20 de outubro de 2024
Opinião espontânea
Resposta da Williams Medical
HI Nicola,
Thank you so much for your fantastic feedback! We’re delighted to hear that you found our service to be helpful and caring. 😊
Thank you for acknowledging our lovely Yasmin who helped you with your order, it's wonderful to know that her communication kept you informed every step of the way! We look forward to serving you again in the future.
Kind regards
Cherie Coles
Customer Care Manager
Resposta da Williams Medical
Hi,
Thank you for your great feedback!
We’re thrilled to hear that you're very satisfied with our service. 😊 We look forward to serving you again in the future. If you need anything else or have any questions, we’re here to help.
Kind regards
Cherie Coles
Customer Care Manager
Ordered last Friday
Ordered last Friday, was told that the order will be with me maximum on Monday. They then did not send the order and I had to call them on Monday to see what was happening. At this point I was told I would need to send another signature and they would send out the order. After this I was told it would be sent out again. Then received an email saying payment needs to be made on Tuesday before it can go out so again I was given the wrong information. Now I have lost a loyal customer due to their incompetence. I don't mind having to send additional signatures or making payment up front this is all standard, its the misinformation given and false promises of deliveries by a certain day. There are many better companies providing supplies with much much better service such as MEDISUPPLIES, MEDICALSUPPLIES, PRIMARYCARESUPPLIES. Never had a problem with any of the above. I would not have left this review if I had actually been followed up on and they tried to do something for me but it felt like they do not even care.
23 de outubro de 2024
Opinião espontânea
Resposta da Williams Medical
Hello Hassen,
Thank you for taking the time to provide a review.
I'm sorry that you feel your experience with Williams Medical Supplies was worthy of 1 Star. I'd personally like to take ownership of your complaint and investigate this fully.
In order for me to do so, I'll need at least one of the following please, so that I can track your order journey from start to end.
1. Your full name 2. Your account number or postcode. 3 Order number 4. Your email address.
Please could you email your information (Listed above), to me directly please, so that I can look into this immediately, my email address is Cherie.coles@wms.co.uk
We apologize for any inconvenience caused
Kind regards
Cherie Coles
Customer Care Manager
Prompt delivery
The website is straightforward and easy to use. Delivery prompt inside timescale promised.
14 de outubro de 2024
Resposta da Williams Medical
Good morning,
Thank you for taking the time to provide a review.
We are glad that you were happy with our newly designed Website, and that your order arrived so quickly.
Thank you for ordering from Williams Medical Supplies
Kind regards
Cherie Coles
Customer Care Manager
very good no issues
15 de outubro de 2024
Resposta da Williams Medical
Hi,
Thank you for your 4* start rating on our Trust pilot site, we really appreciate all feedback. I'll ensure your comments are fed back to the staff at Williams Medical Supplies.
Kind regards
Cherie Coles
Customer Care Manager
Quick and efficient
Everything concerning my order was processed efficiently and the goods were delivered promptly.
21 de outubro de 2024
Resposta da Williams Medical
Good morning Julian,
Thank you for taking the time to complete our Trust Pilot survey, fed back like yours helps others assess our customer service standard as a whole and helps us plan and improve where any shortfall exists.
Kind regards
Cherie Coles
Customer Care Manager
Staff always friendly and helpful
Staff always friendly and helpful. Goods ordered delivered quickly
17 de outubro de 2024
Resposta da Williams Medical
Good afternoon Denise,
Thank you for your lovely comments and 5* review, I'll ensure that i feed them back to both the sales floor and warehouse staff here at Williams.
Kind regards
Cherie Coles
Customer Care Manager
Resposta da Williams Medical
Good afternoon Elaine,
Thank you so much for taking the time to complete our survey and giving us a 5* rating. Your feedback is so important to us and it ensures that we continue to strive to deliver customer excellence.
Kind regards
Cherie Coles
Customer Care Manager
Customer service super helpful and…
Customer service super helpful and supportive. Extra quick delivery. Excellent service all in all ☺️
8 de outubro de 2024
Resposta da Williams Medical
Good afternoon,
Thank you so very much for completing our Trust pilot review, it's always great to have feedback, especially when we have an overall 5* rating with comments like yours. I'll ensure your comments are fed back to the staff at Williams, thank you once again.
Kind regards
Chere Coles
Customer Care Manager
Resposta da Williams Medical
Hi Paul, Thank you for completing our Trust pilot review, it's great to hear you were extremely satisfied with delivery service.
Kind regards
Cherie Coles
Customer Care Manager
Easy buying experience and arrived…
Easy buying experience and arrived promptly and well packed the next day. Really can't ask for better.
9 de outubro de 2024
Resposta da Williams Medical
Hi,
Thank you for reviewing our service, we're so pleased you've experienced such a first class service, we look forward to servicing you in the future.
Kind regards
Cherie Coles
Customer Care Manager
efficient door to door service
8 de outubro de 2024
Resposta da Williams Medical
Hi Marie,
Thank you for completing our Trust pilot review, it's always great to have feedback on our service, we look forward to servicing yo in the future.
Kind regards
Cherie Coles
Customer Care Manager
Expectations WELL exceeded!
I have just had an extraordinary experience. I have found a company that really does care about its customers. I bought an INR checking machine last week (for a very good price, I must say) from WMS, but forgot to plan it so that it would be delivered whilst I was at home. I'd planned to be away for the weekend, just when it was due to be delivered. So I called them, and they were very understanding and helpful. They intercepted the order and delayed it so that it left on Monday instead. It arrived today, Tuesday, safe and sound. And the lovely lady from Customer Services had checked the delivery status and phoned me to ask if it had arrived ok. That is truly caring service, for which I am very grateful. I would give 10 stars if I could! Thank you.
8 de outubro de 2024
Opinião espontânea
Resposta da Williams Medical
Hi Mark,
Thank you so very much for such a wonderful review. I've traced your order details and managed to find out that it was our Tina who was the young lady who looked after you from start to finish, amending your order delivery date and then calling you back to ensure you'd received your parcel safely.
I've made sure that your lovely comments were fed back to her and everyone here at Williams. We are so pleased that you've experienced such a great customer experience.
I hope you had lovely weekend away?
Kind regards
Cherie Coles
Customer Care Team Manager
Perfect experience
Perfect experience, very helpful on thre phone and fast delivery
25 de setembro de 2024
Resposta da Williams Medical
Hi Jay,
Thank you so much for your lovely feedback on our sales staff and delivery service. I'll ensure that your comments are fed back to everyone here at Williams.
Kind regards
Cherie Coles
Customer Care Manager
Resposta da Williams Medical
Thank you for your 5 star review and feedback Naina. Were so pleased we were able to help.
Take care from us all at Williams Medical Supplies
Great experience as a first time buyer
Great experience as a first time buyer, good communication and super fast delivery. Thank you
1 de outubro de 2024
Resposta da Williams Medical
Thank you for such a lovely review Louise, welcome to Williams and please remember, if there is anything we can do to help, just let us know on sales@wms.co.uk or 01685436666 and we will be happy to help.
Take care from us all @ Williams Medical
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.