Order was processed and despatched quickly. It was easy to navigate the website to order and items received only a couple of days after ordering
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Leia as opiniões dos outros
Bought a Coaguchek power supply on the 15th of March 2026 and got delivered on 4th of April 2026. The company need to improve its Customer Service
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Lucy Thomas, our account manager is kind, friendly and efficient. She always goes above and beyond to help us with our order, source supply for us and give us the best price. Overall, WMS has a very c... Ver mais
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I've been a client for 20 years, but for some reason, they no longer give me account credit for online orders I make directly. Curiously, they allow account credit for my practice staff when they... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de artigos hospitalares
- Fornecedor de equipamento para diabéticos
- Fornecedor de artigos hospitalares
- Fornecedor de equipamento médico
- Grossista de produtos farmacêuticos
Sobre Williams Medical
Escrito pela empresa
Williams Medical Supplies is the UK's leading supplier of medical disposables, equipment, pharmaceuticals, family planning products and medical services to the Primary Care market. Shop Online for our full range.
Welcome to Williams Medical…
As UK Healthcare’s leading supplier of medical goods and services, Williams is the number one destination for GP Surgeries, Commissioning Groups, GP Federations and Corporate Healthcare Providers.Combining exceptional customer service with great value pricing, Williams provide the market’s widest range of medical equipment, disposables, and pharmaceuticals. In addition, a fully comprehensive range of value-added support is also offered, including an ever popular equipment Test & Calibration service which is uniquely approved and accredited by leading manufacturers such as Welch Allyn, seca, Omron, Keeler, Vyaire and many more.
Giving you more…
Think of Williams as an extension of your team; making it easy for you to get exactly what you want, when you need it.From friendly and knowledgeable sales staff, through to same-day despatch on stock line orders and up to 60 days credit, everything Williams do is designed to give you more… more value, more service, more support, more time to focus on your priorities.
Experience for yourself…
Thousands of GP practices and valued customers trust Williams with their supplies each day.Begin your journey with Williams today at wms.co.uk or call 01685 846666.
Informações de contacto
Craiglas House, The Maerdy Industrial Estate North, NP22 5PY, Rhymney, Reino Unido
- 01685 846666
- sales@wms.co.uk
- www.wms.co.uk
4,6
Excelente
2 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Apollo BioPCM Smart Panels
I highly recommend Williams Medical Services for their professionalism and their great customer service team. We recently purchased Apollo BioPCM Smart Panels for our treatment room fridges and we were pleasantly surprised at how quickly they arrived. Very easy to install.
29 de janeiro de 2024
Opinião espontânea
Resposta da Williams Medical
Hi Jackie, Thank you so much for taking time out to leave a lovely 5* review, we are so happy you are pleased with our services and we look forward to speaking with yourself soon. Kind Regards from all here at Williams Medical Supplies
Cherie Coles
Customer Care
Team leader
Goods never received 6 weeks following…
Goods never received 6 weeks following order, and no response from customer services
31 de janeiro de 2024
Opinião espontânea
Resposta da Williams Medical
Hi, Thank you for taking the time to leave us this review, all feedback, good or otherwise helps us to improve our service. I am sorry to hear that we have let you down recently, I'll need your full name and order number please so that I can investigate this incident for you. I'd be grateful If you could contact me directly via my email address cherie.coles@wms.co.uk I'll ensure I look into this as a matter of urgency and get back to you as soon as possible.
Best Wishes
Cherie Coles
Customer Care Team Leader
LCD display needs rethinking
LCD display needs rethinking! Please note if you are considering buying this fridge, the max/min reset is too close to the on/off function. This has resulted in a loss of vaccines worth over £5k, within the first 24hours of use.
16 de janeiro de 2024
Opinião espontânea
Resposta da Williams Medical
Hi Michelle, I'm sorry to hear you've experienced issues with the LCD display on a fridge that you purchased from us. Could I ask that you contact me directly via my email address please so that I can access your account and direct you to the correct technical support team who can run through a range of diagnostics and testing for you, that way they can establish the cause of the issue.
cherie.coles@wms.co.uk
Kind regards
Cherie Coles
Customer care team leader
Would have given 0 if it existed
Would have given 0 if it existed. Husband ordered Dario test strips in November. Told several times they were despatched which was a lie. Still not here and now fighting for weeks to get a refund. Absolutely useless customer service team who seemingly cannot resolve a simple issue. Never again 🤬
30 de janeiro de 2024
Opinião espontânea
Resposta da Williams Medical
Good afternoon, I'm sorry to hear you've been extremely dissatisfied with our service, please allow us the opportunity to fully investigate and resolve the matter for you. In order for me to proceed I'll need your name, order number, your preferred contact details telephone number or email address please? My direct email address to send your information is cherie.coles@wms.co.uk I await your reply.
Kind regards
Cherie Coles
Customer Care Team Leader.
Amazing customer service
Amazing customer service. Easy to get hold of (phone or email) and they helped me to get the right product on time. Lovely to speak to people who know what they're doing and care about their customers. Thank you!
21 de dezembro de 2023
Opinião espontânea
Resposta da Williams Medical
Hi Meriel, Thank you very much for you review and your kind comments, I'll ensure they are fed back to the team here at Williams. Happy new year to you, I hope that 2024 is all you wish for.
Never received order
Been just under a month and haven't received my order (128360311) which was desperately needed before the new year.
27 de dezembro de 2023
Opinião espontânea
Resposta da Williams Medical
Hi Georgia, I'm so very sorry to hear you've had such a delay with your order, thank you for raising this. I've escalated the matter with our warehouse team today and we are working to resolve the matter for you as soon as possible. I'll be back in contact with you as soon as soon as I can regarding this.
Hi Georgia, As promised an update on your order, our warehouse team have tracked this and confirmed they have released it today. Delivery will take around 3 working days due to your location. We are extremely sorry for the delay in getting this dispatched to you sooner.
Kind regards Cherie Coles
Great communication fast delivery good…
Great communication fast delivery good price excellent quality 5star company
21 de dezembro de 2023
Opinião espontânea
Resposta da Williams Medical
Hi Mark, Thank you so much for you 5* review, It's great to be acknowledged and appreciated! I'll ensure that your comments are fed back to everyone. We'd like to wish you a very merry Christmas and a happy new year from the entire Williams team. 🎅
Resposta da Williams Medical
Good morning, Mr Hurst, I've investigated your order request and can confirm that unfortunately your items were not dispatched, due to you not providing a GMC number at point of order. Our website specifically asks for this number whenever a pharmaceutical order is placed. As a reputable medical supplies company, we have strict regulations and guidelines in place. We are unable to provide pharmaceutical products to anyone without this medical license number. Please be rest assured, that our customer care team have requested your refund via our accounts department, this will be processed in due course. We usually advise to allow 3-5 days for the funds to transfer to your account I’ve also emailed you directly Mr Hurst, so that you have my direct email address. If you do have a GMC number to provide, I can certainly intercept and replace your order for you today. We do apologize for any inconvenience caused.
Kind regards Cherie Coles
I ordered a few things and didn't…
I ordered a few things and didn't receive the items or the refund, 4 weeks later. Apalling service and wish I'd read reviews before ordering
21 de novembro de 2023
Opinião espontânea
Resposta da Williams Medical
Hi Victoria, I'm sorry to hear you've been disappointed with our service on this occasion, we pride ourselves on both our service and reviews. As a medical supply company, we have specific regulations to adhere to and therefore unable to provide pharmaceutical products to anyone without license. Please be rest assured that our customer care team have already requested your refund to be actioned via our accounts team, and I have personally emailed our accounts manager this morning to escalate this further. Apologies once again for any inconvenience caused.
Friendly helpful staff
Friendly helpful staff. Always go the extra mile to help with orders. Cheery & happy to do what they can to assist with any queries etc.
20 de julho de 2023
Resposta da Williams Medical
Hi Carol, Thank you very much for your 5* review, I'll ensure your feedback is given to the sales floor. From all the staff at Williams, we wish you a very merry Christmas and happy and healthy 2024. 🎅
Fast service and resolution of problems…
Fast service and resolution of problems was great!
27 de novembro de 2023
Resposta da Williams Medical
Hi Katharine,
Thank you for taking the time to complete our Trustpilot review and giving us a 4* rating. It’s fantastic to hear that we resolved your issue and that we delivered your goods in a timely manner. It’s also vitally important that we act on all feedback, so we can continuously improve our service to our valued customers, so in that vein I’ve mailed you directly to ask, if I may, for some additional detail to enable me to investigate fully. Once again thank you for a great overall score and taking your precious time to complete.
Hi Katharine, Thank you for confirming your issue was with a faulty softclix pen you received. Thanks also for giving us the opportunity to replace this for you, we are happy that we have resolved, apologies for any inconvenience caused.
Kind regards
Cherie Coles
Customer Care Team Leader
Resposta da Williams Medical
Good Afternoon Mr George, Thank you so much for taking time out to leave a lovely 5* review, we are so happy you are pleased with our services and we look forward to speaking with yourself soon. Kind Regards from all here at Williams Medical Supplies
It is easy to order
It is easy to order, just a phone call and you are threw to a sales rep, the order arrives within days, I find it to be a very well ran process.
23 de novembro de 2023
Resposta da Williams Medical
Good Morning Denise, Thank you so much for taking time out of your busy day to leave a lovely 5* review, we are so grateful for this lovely feedback and we look forward to speaking with yourself in the near future, Kind Regards from all here at Williams Medical Supplies
This company always puts its customers…
This company always puts its customers first. Attentive to my needs, promptly dispatching my orders and delivering first rate products. I very much recommend ’Williams Medical’
Jeffrey R Timmis
20 de novembro de 2023
Resposta da Williams Medical
Good Morning Mr Timmis, Thank you so much for leaving a wonderful 5* review, we are so happy that you are pleased with our service and we look forward to speaking with yourself in the near future, Take care and kind regards from all here at Williams Medical Supplies.
Very helpful. The lady on the phone was extremely…
The lady on the phone was extremely helpful and helped me decide which otoscope to buy with the best spec within my budget - product then arrived as promised and works well.
22 de novembro de 2023
Resposta da Williams Medical
Good Morning Claire, Thank you so much for leaving such a lovely review, we are so happy the operator was of assistance to yourself and we look forward to speaking with you in the near future. Take Care and Kind Regards from all here at Williams Medical Supplies
Resposta da Williams Medical
Good Morning Mrs Whitehead, Thank you so much for leaving a reivew it is so greatly appreciated and we look forward to speaking to yourself in the near future, take care and kind regards from all here at Williams Medical Supplies.
Resposta da Williams Medical
Good Afternoon Mr Tobias, Thank you so much for leaving such a lovely review it is so greatly appreciated and we look forward to speaking with yourself in the near future. Take Care and Kind Regards from all here at Williams Medical Supplies.
Unbelievably quick service
Unbelievably quick service. Ordered and despatched my husband's INR testing device so swiftly with no fuss. Also polite, friendly and helpful on the phone.
27 de novembro de 2023
Resposta da Williams Medical
Good Morning Julia, Thank you so much for leaving a lovely review it is so nice of you, we look forward to speaking with yourself in the near future, take care and kind regards from all here at Williams Medical Supplies
Helpful and informative
Called to query an accessory for an item that was being discontinued by the brand. The customer service team I got through to were both kind and informative! Helped me source the item I was looking for and let me know exactly what stock they had left to offer.
20 de novembro de 2023
Resposta da Williams Medical
Good Morning Jennifer, Thank you so much for taking time out of your busy day to leave such a lovely review, so happy the operator was of assistance and able to offer an alternative. Take care Jennifer and we look forward to speaking with yourself in the near future.
Always very helpful when I ring
Always very helpful when I ring.
Orders arrive quickly next day normally
20 de novembro de 2023
Resposta da Williams Medical
Good Morning Sarah, Thank you so much for taking time out of your busy day to leave a review it is so greatly appreciated and we look forward to speaking with yourself in the near future, take care from all here at Williams Medical Supplies
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