I had lots of questions regarding some of the products and Marina was very helpful. It was really useful being able to order free samples as well to see the texture and colour of the product.
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Leia as opiniões dos outros
Maria was incredibly helpful and friendly when we ordered our flooring. She guided us through placing the order online and made the whole process easy and straightforward. We really appreciated her su... Ver mais
A empresa respondeu
Maria and Natalia were very friendly, great customer service and made the ordering process for the floor easy. I was able to make a reservation for the amount of wood I needed which makes the uncertai... Ver mais
A empresa respondeu
Good quality flooring at good prices but don’t try to order items separately where they don’t have stock if you want to avoid extra delivery charges - they won’t waive the 2nd delivery fee. Just wait... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Wood and Beyond are importers and specialist suppliers of high quality hardwood products ranging from solid hardwood floors, engineered hardwood floors to decking boards and wooden worktops. The products you see on the site are all in stock and ready for immediate delivery. The hardwood is sourced straight from the manufacturer and by marketing directly online, we are able to offer premium products at the most competitive prices. For those looking for hardwood flooring, we offer solid wood which is made from one piece of hardwood timber such as oak and engineered wood which is made from a three layer core of hardwood together with plywood and a top layer of hardwood veneer. There is also a vast choice of wooden worktops such as oak, walnut, iroko and decking. Finally, we also offer useful how-to guides, from hardwood flooring installation to tips for maintaining your worktop.
Informações de contacto
877 Finchley road, NW11 8RR, LONDON
- 02038690900
- info@woodandbeyond.com
- www.woodandbeyond.com
4,8
Excelente
6 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 94% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The staff are extremely helpful at Wood…
The staff are extremely helpful at Wood and Beyond - always willing to share advice and flex, where possible, to meet your needs.
26 de agosto de 2026
Opinião espontânea
Resposta da Woodandbeyond
We appreciate your positive feedback and are glad that your experience with us was satisfactory. We continuously aim to maintain high standards of service and product quality for all our clients.
We would be pleased to welcome you back and assist you with any future needs. Thank you for choosing us, and we look forward to your next visit.
My second order with Wood & Beyond
I placed my second big order with Wood & Beyond very quickly. The policy is very clear and gives me enough flexibility and time to amend it if needed. Really appreciate the assistance I got in store and over the phone.
25 de agosto de 2026
Opinião espontânea
Resposta da Woodandbeyond
Thank you for your review. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
Lucky to find a local shop…
I was lucky to find a local shop selling engineered wood flooring. The lady in the shop was knowledgeable and helpful. They had nice big flooring samples to show and smaller ones to take with you. I contacted them afterwards to query things and was provided helpful answers
18 de agosto de 2026
Opinião espontânea
Resposta da Woodandbeyond
We appreciate your positive feedback and are glad that your experience with us was satisfactory. We continuously aim to maintain high standards of service and product quality for all our clients.
We would be pleased to welcome you back and assist you with any future needs. Thank you for choosing us, and we look forward to your next visit.
Resposta da Woodandbeyond
Thank you for taking the time to leave us your review.
Really helpful and efficient service…
Really helpful and efficient service from Cheuk and the sample arrived promptly. The product looks fantastic, just what we wanted. Can't wait to see the floor all finished.
18 de agosto de 2026
Opinião espontânea
Resposta da Woodandbeyond
Thank you for taking the time to leave us your review.
We are delighted to hear that you were happy with both our products and the service provided. Customer satisfaction is extremely important to us, and it is always rewarding to know that our efforts are appreciated.
We look forward to welcoming you again in the future and assisting you with any upcoming projects.
Definitely recommend!
Wood and beyond have been really helpful in advising us on our order and choosing our flooring. Samples were much better quality than other ones we had! We also required delivery at short notice and they have been great in organising this for us. Cheuk has been fantastic! Can’t wait to receive our order!
21 de agosto de 2026
Opinião espontânea
Resposta da Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
Secured Promo over the phone
Ordered samples and were arriving after the promo was due to end. I called up and Cheuk-Lee Liu said I could secure the promo with a £50 deposit. Samples now arrived so will be placing an order without missing out on the promo. Good service.
18 de agosto de 2026
Opinião espontânea
Resposta da Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Great experience
Great experience, really helpful and quick to reply. Offered us a price that I was happy with. Offering free samples is great too
20 de agosto de 2026
Opinião espontânea
Resposta da Woodandbeyond
We appreciate your review and are glad to hear that you were satisfied with the quality of our products and services. Delivering consistent, high-quality results and excellent customer service is our priority, and your feedback confirms we are on the right track.
We invite you to visit us again and explore our newest offerings. We look forward to serving you in the future.
Resposta da Woodandbeyond
Thank you for your positive feedback.
Great customer service quality product…
Great customer service quality product and smooth communication
18 de agosto de 2026
Opinião espontânea
Resposta da Woodandbeyond
Thank you for taking take to review our services. We appreciate.
Resposta da Woodandbeyond
We truly appreciate your support and hope you enjoy your new flooring!
Good first impressions
Not received flooring yet, but excellent customer service so far
18 de agosto de 2026
Opinião espontânea
Resposta da Woodandbeyond
Thank you for your kind review! We’re delighted to hear that your first experience with Wood and Beyond has been a positive one. We hope everything continues to go smoothly with your order and that you’ll be just as pleased when your new flooring arrives. Thank you for choosing us!
Excellent customer service
After an unexpected problem with my delivery date, Natalia was extremely helpful and provided an alternative but similar product, with lots of extra pictures etc , which enabled me to make a change to my order within the time frame I needed, and i await a delivery next week, which is great. Thank you very good customer service
18 de agosto de 2026
Opinião espontânea
Resposta da Woodandbeyond
Thank you very much for your kind words. We’re sorry that there was an unexpected change to your original delivery date, but we’re delighted that our team was able to help find a suitable alternative and provide the information and pictures you needed to make a quick decision. We’re glad we could find a solution within your timeframe and hope your delivery next week goes perfectly. Thank you for choosing Wood and Beyond!
Very helpful Team and patient with us…
Very helpful Team and patient with us as we tried to choose the flooring that was perfect for our house. Thanks for making it easy ! Great prices too !
9 de agosto de 2026
Opinião espontânea
Resposta da Woodandbeyond
Thank you for your wonderful review! We’re so pleased our team could help you find the flooring that was right for your home and make the process easier for you. It’s fantastic to hear you were happy with our prices too. We really appreciate you choosing Wood and Beyond and hope you love your new floor!
Absolutely terrible customer service…
Absolutely terrible customer service for the delivery of damaged goods. Given I've renovated the whole of the house this is the first purchase I w and issues with trying to resolve and still have no solution. Most likely ha ing to go down the small claims route as they refused to replace or refund the damage product and only offers 25% of the value as a "gesture of good will" Yes plenty of happy customers some how but be warned if your get damage on delivery they'll do nothing to resolve it for you.
6 de junho de 2026
Opinião espontânea
Resposta da Woodandbeyond
Thank you for sharing your feedback. We are sorry to hear about your experience and understand your disappointment.
We have been discussing this matter with you since you first contacted us by email in June, and we have been trying to address your concerns based on the information and photographs provided based on the information and evidence available to us.
Based on the provided pictures, we could see only a few planks with relatively minor damage, and we immediately offer you refund for this damage planks .
Great and efficient communication
Great and efficient communication so far. Website well laid out and sample delivery is prompt.
Have placed an order now and will see how the delivery process is like.
14 de agosto de 2026
Opinião espontânea
Resposta da Woodandbeyond
Thank you so much for your lovely feedback! We’re delighted to hear that you’ve found our communication efficient and our website easy to use, and that your samples arrived promptly. We really appreciate you choosing Wood and Beyond and hope the delivery process goes just as smoothly. We look forward to hearing what you think of your new flooring!
Good advice on flooring
14 de agosto de 2026
Opinião espontânea
Resposta da Woodandbeyond
Thank you for your time to review our service.
New House LVT Flooring
Product - Supremo Royal Luxury LVT Smoked Nature
Good - Quality, click fit system, colour and surface finish.
Bad - Too many "defect" features and upon opening the 1st pack, there were 5 identical planks out of 7 pcs. I have opened all 36 packs now and sorted into just 4 feature types. This makes laying a natural random pattern impossible.
28 de julho de 2026
Opinião espontânea
Resposta da Woodandbeyond
Thank you for your feedback. We understand your concern regarding the repeated plank designs and appreciate you taking the time to explain your experience.
Please be assured that the Supremo Royal Luxury LVT Smoked Nature is intentionally designed with a rustic appearance. As this is a vinyl flooring product, the wood effect is created through a printed design layer rather than natural wood. As a result, variations and repeated patterns within the planks are a normal part of the manufacturing process and are intended to replicate natural wood characteristics such as knots, grain and other rustic features.
The manufacturer produces this flooring with this particular character and variation as part of the overall design. Unlike natural timber, where every plank is naturally unique, the patterns on vinyl flooring are printed onto the surface, meaning some repetition between planks will occur.
We also understand your comments regarding the distribution of the different plank designs within the packs. Each supplier has its own manufacturing and packing process, including how the different plank designs are distributed, and unfortunately this is something we do not have control over.
We’re pleased to hear that you are happy with the quality, click-fit system, colour and surface finish, and we hope you will enjoy the finished floor.
Really great service
Really great service - the staff in store were super helpful and knowledgeable about the different flooring. Can’t wait to see it down.
12 de julho de 2026
Opinião espontânea
Resposta da Woodandbeyond
Thank you for your review. We really appreciate your time to give us the positive feedback.
Brilliant service
Brilliant service, very good price and good communication and understanding with customers needs
11 de agosto de 2026
Opinião espontânea
Resposta da Woodandbeyond
Thank you for your kind review! We’re delighted to hear you were happy with our service, pricing and communication. Providing helpful advice and understanding our customers’ needs is very important to us. Thank you for choosing Wood ’N’ Beyond!
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