I looked at Stories website for hard wood flooring. I chose few that I was interested. I was given an option of free samples, which I took the advantage of. As soon as I ordered the samples, I was i... Ver mais
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Flooring dull compared to the pictures on website. It arrived in plain white box with a barcode than when scanned shows a flooring being sold by B&Q and other stores with different name. Generic produ... Ver mais
A empresa respondeu
The samples were delivered promptly but what was so refreshing was i had a follow up email amd text. This shows that this small company care about their customer service.
I have ordered the samples, then the shop has contacted me about the project and advised about the materials and helped calculate the necessary numbers. The delivery was very quick. All in all a good... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Stories Flooring Unit 2 Wortley Business Park Amberley Road Leeds LS12 4BD 01133200223 info@storiesflooring.co.uk
Informações de contacto
Unit 2 Wortley Business Park,, Amberley Road, LS12 4BD, Leeds, Reino Unido
- 01133200223
- info@storiesflooring.co.uk
- storiesflooring.co.uk
4,6
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 72% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Polite, prompt and helpful to my inquiry about a free sample of the wooden floors i was interested.
I looked at Stories website for hard wood flooring. I chose few that I was interested. I was given an option of free samples, which I took the advantage of.
As soon as I ordered the samples, I was informed about the posting process. The delivery of the samples were prompt and professional with some useful information enclosed.
1 de outubro de 2026
Genuine customer service
The samples were delivered promptly but what was so refreshing was i had a follow up email amd text. This shows that this small company care about their customer service.
30 de setembro de 2026
Excellent
Ordered a sample will definitely be putting an order in. Great quality.
28 de setembro de 2026
Flooring dull compared to the pictures…
Flooring dull compared to the pictures on website. It arrived in plain white box with a barcode than when scanned shows a flooring being sold by B&Q and other stores with different name. Generic product that is dolled up on thier website to look better.
30 de agosto de 2026
Resposta da Stories Flooring
Hi,
Many thanks for the feedback. Floors may differ slightly sometimes depending on lighting. Free samples available prior to purchase
Gareth
Resposta da Stories Flooring
Hi Joanna,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Chris made the purchase and delivery…
Chris made the purchase and delivery very smooth
24 de agosto de 2026
Resposta da Stories Flooring
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Resposta da Stories Flooring
Hi Ash,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
I have only ordered a sample and this…
I have only ordered a sample and this came very quickly.
20 de setembro de 2026
Resposta da Stories Flooring
Hi Margaret,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Resposta da Stories Flooring
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
1st class company to deal with
1st class company to deal with. Their service was excellent from ordering to delivery.
Alan
21 de agosto de 2026
Resposta da Stories Flooring
Hi Alan,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Helpful on the phone
Helpful on the phone. And couriered requested samples that arrived the following day.
18 de setembro de 2026
Resposta da Stories Flooring
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Resposta da Stories Flooring
Hi,
Many thanks for the feedback. Apologies as thats a picking error in our warehouse. Always happy to send more. We did call on the day you left the review to discuss and resolve.
Gareth
Top quality
Excellent customer service, sample delivery and order, excellent quality.
16 de agosto de 2026
Resposta da Stories Flooring
Hi Jill,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
The order arrived fast and correctly
The order arrived fast and correctly, no issues on communication.
23 de agosto de 2026
Resposta da Stories Flooring
Hi Polina,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Very happy with the quality of the…
Very happy with the quality of the product which was delivered exactly as promised. Can't really ask for much more. Thank you.
10 de agosto de 2026
Resposta da Stories Flooring
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Resposta da Stories Flooring
Hi John,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
They promise you a fast delivery to…
They promise you a fast delivery to attract you place order, however they will only still can do a standard delivery.
8 de setembro de 2026
Resposta da Stories Flooring
Hi,
Many thanks for the feedback.
We gave you free delivery on your order when the normal delivery fee is £39.99 and we did upgrade you to an AM delivery at our cost. The floor was delivered at 12.32pm so technically not quite morning but the feedback is extremely harsh. I believe the driver was caught up on an earlier job.
Please accept our apologies that the delivery was slightly later than expected.
Gareth
Bought plenty of flooring from this…
Bought plenty of flooring from this company before - never disappointed
6 de agosto de 2026
Resposta da Stories Flooring
Hi Amir,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
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