Woodfell Opiniões 

57
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Woodfell have been brilliant in the year and a bit I have stayed in my studio for. Maintenance issues have been sorted out by Andy Wood to an impeccable standard, quickly and efficiently. He will alwa... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Alfie in the office at Woodfell & Andy the contractor did a superb job in terms of getting my boiler sorted out. The speed & quality of service was very impressive and I'm very grateful.

Classificada 5 em 5 estrelas

The process was extremely smooth, starting from the viewing to the move. Though there was an initial hiccup, things were sorted out very quickly. Alfie was very clear with his communications and was a... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Absolutely dreadful! My daughter rents a property managed by them from day one they have been a nightmare. Reports issues on portal that are never dealt with and phone number does not work so can not... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Empresa gestora de propriedades

Escrito pela empresa

At Woodfell, prioritising the well-being of our clients, investors, and residents isn't merely a task; it's inherent to our mission. Whether you're seeking to attain peak performance for your property assets or looking to reside in one our exceptional communities, we're dedicated to serving you as we establish a pioneering benchmark for enhanced property asset management.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

57 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 66% das suas opiniões negativas

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4,1

Todas as opiniões

(57)

35 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

One of the worst management

One of the worst management
This is a shit company trying to take all your money by giving fake contract terms and conditions avoid this company. Recently trapped by this company and they also show fake properties.

11 de julho de 2025
Opinião espontânea
logótipo da Woodfell

Resposta da Woodfell

We’re sorry to read this review, as it does not reflect the facts of the situation or the way we conduct business.

This individual applied to rent a property, and their offer was accepted promptly following successful referencing. As is standard, we issued our Assured Shorthold Tenancy (AST) agreement for a 12-month term. Our tenancy agreements are drafted and regularly updated by specialist solicitors to ensure full compliance with current rental legislation in England and Wales.

After receiving the AST, the individual raised concerns that certain clauses differed from the agreement in their current accommodation—such as ours being a fixed-term tenancy rather than a periodic one. We clearly explained that tenancy agreements can differ from one company to another, and that our terms reflect both legal standards and property-specific requirements.

Over the next few days, the applicant raised further questions regarding clauses that are commonly found in professionally managed tenancy agreements. We provided clear explanations each time. Ultimately, the applicant chose not to proceed, stating in writing:

“There are a number of restrictive clauses which may affect us later on, and unfortunately, the contract does not allow us for adjustments or amendments. As such, I believe it would not be suitable for us to continue at this stage. I wanted to inform you as early as possible to avoid any unnecessary inconvenience on your side.”

As outlined in our published terms—available on our application form and included in our initial offer email—if an applicant withdraws after placing a holding deposit, that deposit is non-refundable. This is in line with standard industry practice and government guidance, as the property is reserved and removed from the market during this time.

We strongly reject the unfounded claims made in this review. We strive to operate transparently, professionally, and in full compliance with the law, and we regret that the applicant feels otherwise.

Classificada 5 em 5 estrelas

Very helping and supporting especially…

Very helping and supporting especially Bella Caushi and her team Very Welldone and keep it up.

11 de julho de 2025
Opinião espontânea
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Resposta da Woodfell

Dear Farhan,

It’s great to hear that you’ve found the team helpful and supportive. Your kind words about Bella and her team are much appreciated and will be shared with them. Thank you for taking the time to leave your feedback.

Best wishes,
The Management Team | Woodfell

Classificada 5 em 5 estrelas

Thank you for giving me a home and comfort!

Two years ago I called Woodfell and told them my situation - I am a refugee, I don't speak English well, I recently found a job and I need long-term housing.

From the first days of communication with the employees and managers of Woodfell, I felt goodwill and attention to me. I managed to quickly complete the necessary documents and rent an apartment.

The apartment in APEX HOUSE became my first rented accommodation in Britain, and Woodfell was my first landlord.

I heard a lot of information from my friends about the existing problems with renting housing and the difficulties of interacting with the owners of housing, so when after some time I needed to change my place of residence, I did not dare to leave this beautiful house.

I see how the house and the area around it have changed - a closed courtyard and many young trees, clean and well-groomed.

Woodfell employees are friendly and sociable, always responsive, so everyday issues are resolved very quickly.

The Woodfell team provides its clients with services of the highest standard and I wish the entire Woodfell team productive and enjoyable working days filled with new achievements and a positive mood!

10 de julho de 2025
Opinião espontânea
logótipo da Woodfell

Resposta da Woodfell

Dear Iryna,

Thank you for sharing such a personal and meaningful experience with us. We’re truly grateful for your kind words and for the trust you placed in Woodfell during such an important time in your life. It’s reassuring to know that our team was able to support you from the very beginning and help make the process of finding a home feel welcoming and straightforward.

We’re pleased that Apex House became a place of comfort for you and that the improvements to the building and surroundings have made a positive difference. Knowing that our team’s approach and responsiveness have helped you feel settled means a great deal to us. Thank you again for your thoughtful message and warm wishes.

Best wishes,
The Management Team | Woodfell

Classificada 5 em 5 estrelas

Highest Level of Management Company

Woodfell is the highest level of professional management company, providing an excellent service to tenants, and offering welcoming and executive style buildings.

I would highly recommend.

1 de julho de 2025
Opinião espontânea
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Resposta da Woodfell

Dear Mr D.,

We’re grateful for your kind comments and for recognising the level of service and professionalism our team aims to deliver. It’s pleasing to know that both the management and the quality of our buildings have stood out, and we appreciate your kind review.

Best wishes,
The Management Team | Woodfell

Classificada 5 em 5 estrelas

Amazing place to live and a great management company

We have lived in our flat and going into our 4th year.

The management company is amazing. If you need a repair it is done within a timely manner and the communication is quick and easy.

Everything is done in a timely manner.

When you email personally they always respond and give a clear and concise answer.

I can not praise them enough and we hope to live here for many years to go.

9 de julho de 2025
Opinião espontânea
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Resposta da Woodfell

Dear Trevor,

It’s great to know that you’re heading into your fourth year in the property and that your experience with our management has continued to be a positive one. We’re pleased to hear that repairs and communication have been handled promptly and clearly, and that you’ve felt well supported throughout. Thank you for your kind words, and we’re glad to continue having you as our tenant.

Best wishes,
The Management Team | Woodfell

Classificada 5 em 5 estrelas

Woodfell provided honest advice and…

Woodfell provided honest advice and clear guidance. A refreshing experience in the property sector.

1 de julho de 2025
Opinião espontânea
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Resposta da Woodfell

Dear Leo,

It’s encouraging to hear that you found our advice honest and our guidance clear. We’re pleased your experience with Woodfell felt straightforward and refreshing, and we appreciate you sharing your feedback.

Best wishes,
The Management Team | Woodfell

Classificada 5 em 5 estrelas

Outstanding client relationship - A pleasure to work with

We are a professional commercial window cleaning company, and we've had the pleasure of working with Mier for some time now. Our working relationship has been nothing short of excellent. Communication is always clear and timely, and they are consistently respectful, reliable, and easy to work with. It's a great partnership, and we truly value their trust in our services. Looking forward to continuing this strong relationship for years to come.

11 de junho de 2025
Opinião espontânea
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Resposta da Woodfell

Dear Jayne,

We truly value our working relationship and appreciate you sharing such kind feedback. It’s been a pleasure working with your team, and we’re glad that communication and collaboration have been consistently positive. Building strong, reliable partnerships is important to us, and we look forward to continuing to work together for many years to come.

Best wishes,
The Management Team | Woodfell

Classificada 5 em 5 estrelas

True in business, and very nice people.

I have worked alongside Meir, Bella and Connie at Woodfell for a while now and it is always a pleasure doing business with them. They are true and honest in business, and even more than that they are very nice people. I look forward to collaborating with you all in the future.

Steve
Specified Contracts Ltd

5 de junho de 2025
Opinião espontânea
logótipo da Woodfell

Resposta da Woodfell

Dear Steve,

We really appreciate your kind words and the trust you place in our team. Working alongside you has been a pleasure, and it’s great to hear that our approach and values have come through in our collaboration. Your comments about Meir, Bella and Connie are much appreciated and will be shared with them. We also look forward to continuing to work together in the future.

Best wishes,
The Management Team | Woodfell

Classificada 5 em 5 estrelas

Really honedt and I found them very…

I found them very transparent and a pleasure to deal with. Great people! Very helpful!

5 de junho de 2025
Opinião espontânea
logótipo da Woodfell

Resposta da Woodfell

Dear Daniel,

It’s good to hear that you found our approach transparent and that your experience dealing with the team was a positive one. We appreciate your kind words and are pleased to know our support was helpful.

Best wishes,
The Management Team | Woodfell

Classificada 1 em 5 estrelas

The 5 star reviews are fake!

The 5 star reviews are fake!

I have been renting for 20 years and they are by far the worst landlords, by far! Constant mess around the building, making false claims before you move in like free WI-FI that mysteriously doesn't materialise. The people you speak to are rude and deny responsibility for not delivering on what they promised. I moved out several months ago and have been renting from a private landlord. What a difference. This development company are overstretching finance wise, and the tenants suffer because of it.

5 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Wonderful

Wonderful, knowledgeable team with fast response times. I rented through them for 2 years and was given my privacy until any help with the property was requested. Good honest company that I would have no qualms using again or recommending to others.

8 de maio de 2025
Opinião espontânea
logótipo da Woodfell

Resposta da Woodfell

Dear Adam,

It’s great to know that your two years renting with Woodfell were a positive experience and that our team’s knowledge, responsiveness, and respect for your privacy stood out. We’re pleased to hear that support was there when needed, and we appreciate your recommendation and trust in us.

Best wishes,
The Management Team | Woodfell

Classificada 5 em 5 estrelas

Excellent service

Excellent service
Working with Woodfell has been a fantastic experience. They’re professional, proactive, and clearly know their industry. Communication is always clear and timely, and I’ve seen real improvements in both tenant satisfaction and returns. Highly recommend to any landlord looking for competent asset managers.

21 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Best ever

I'm a resident of Beagle Close and have been very happy with Woodfell Asset Management. Our experience has been excellent from the start. Ergeta provided helpful advice during our move-in process, making everything smooth and stress-free.

Bella, the property manager, has also been incredibly supportive—always quick to respond and very efficient in addressing any concerns.

Overall, we’re very happy with our stay and I would highly recommend this company to anyone looking for a well-managed property.

12 de maio de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Heather Court

Heather Court, Sidcup – Absolutely Terrible

This place looks nothing like the adverts. We were told the building was finished when we moved in, yet over a year later, it’s still under construction.

The bin area is disgusting, the corridors constantly smell of sweat, and the management is completely disorganised. Parking was originally free, but now they’re charging over £600 a year. Worse still, they fined tenants for parking between January and April—even though they stated charges wouldn’t begin until May 2025.

They’ve even tried to increase the rent despite the building being an active construction site with serious safety concerns.

Avoid this management company at all costs. Seriously.

1 de maio de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Poor management in EVERY aspect of property - bins, parking, building work

Recently started charging £50 a month for parking. Wasn’t stated anywhere in the contract although we have suddenly all received 6 months ‘free parking’. People have already received PCNs. The policy for building permits is unreasonable too (£3 per day, minimum).
Bin management is poor - the fence is breaking, hasn’t been fixed.
Building works have been going on for 5 months continuously and still no lift.
Woodfell are not proactive in informing their residents of changes on/around their property. We are expected to bear their costs at a short notice.
Others in the property share the same view and are in contact now to see what we can do.

7 de maio de 2025
Opinião espontânea

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