Woodsofwirral Opiniões 

I would strongly advise anyone considering buying a car from Woods of Wirral to think very carefully before doing so.

I purchased a BMW 420i M Sport Convertible from them for £11,989. Within days, the car was overheating, losing coolant and displaying an “Engine temperature – drive moderately” warning.

I reported the issue immediately and gave Woods of Wirral the opportunity to investigate and repair it. I was told the problem was an air lock, the cooling system had been bled and the vehicle had been road-tested.

Within around 10 minutes of collecting the car, the exact same warning returned.

I stopped at the services and repeatedly tried to contact the dealership. Messages were read but I received no response, and I then had to drive nearly two hours home while the warning kept appearing. That was completely unacceptable given the seriousness of the fault.

The car was later sent to a BMW specialist, where I was told it had suffered a head-gasket failure. After further investigation, I was then informed that the vehicle actually required a replacement engine.

The communication throughout the whole process was extremely poor. I constantly had to chase for updates, emails were ignored, promised calls did not happen, and even after a full refund had been agreed I still had to repeatedly chase just to find out when my £11,989 would be returned.

I fully understand that faults can occur with used cars. What is not acceptable is how those faults are handled. In my experience, the communication, urgency and overall customer service were nowhere near the standard I would expect from a professional dealership.

After around six weeks of problems, very limited use of the vehicle and ultimately being told that the car needed a replacement engine, I had completely lost confidence in both the vehicle and the way the situation had been handled.

Based on my experience, I would not buy another car from Woods of Wirral and I would not recommend them to anyone.

I bought a car from them, It was advertised as having a small defect which after speaking to mechanic was told wasn't a huge issue. I purchased the car took it to the garage to be told it needs a whole new engine, which I'm positive they knew about. It has cost me a lot of money to fix. I would not recommend anyone purchasing a vehicle from them. Very untrustworthy.

I recently bought a Porsche Boxster S from Woods of Wirral and on collection the rear view mirror was detached from the windscreen and there was a major blemish due to bird guano. As I had travelled 300 miles to pick up the car I agreed with the garage to sort the mirror at home and they wood pay. Initially the garage tried getting me to claim on the warranty or on my insurance. I refused. Quotes from Porsche was that I needed a new screen but I spent hours and took time off work to get it sorted properly without the need for a new screen. This saved Woods of Wirral over £750. I asked them as a good will gesture to reimburse me for my time and effort. They have not responded to my email and after speaking to Greg the salesman, the owner has flatly refused anything except £78 that I paid to get it sorted. The garage is not interested after you drive away. A lesson learnt for me. Make sure the car is 100% as you expect before driving away.

Richard was very helpful and made the whole buying process easy. Very friendly and helpful staff would buy from again.

Stay clear bought a car and told it was all good with service history and checked. After 1 week realised auto stop start was not working needed a new battery which they garage covered for me after a few calls and emails. Something niggled me about the car as the odd light would come on then go off, got my own service done which revealed it needed a new wet belt which are costly, Emailed aftersales a couple of times and had email back asking what I wanted then to do, I sent cost with receipt as proof of what I had paid out. Informed the owner was on holiday and would contact me on return they returned 2 weeks ago and I have had no email or call. Next is legal action

I’d been to a few used car dealerships and Woods of Wirral we by far the friendliest and helpful, pleased the car I purchased would recommend Woods of Wirral to anyone looking to purchase a used car

Bought a car from this dealer. The car itself drove fine.

However, the vehicle had an IVA history (2018) which was not disclosed at the time of sale. This only became clear when I tried to sell it.

A dealership pulled out after seeing this on the V5C, and I had to sell the car at a reduced price.

This is important information that impacts value and resale. It should be disclosed upfront.

Make sure you do your own checks before buying.

Car sold Unfit to drive and dirty on collection. Right to Reject was delayed.
I had the car health checked after purchase which failed with several issues and was unfit to drive! After being told told car had just had a service

Travelled a 2.5hr round trip to look at a car that was supposedly ready to drive away, to find it covered in mould.

I bought a car from this dealership they advertised the car incorrectly misleading me into a purchase, after purchasing I came to repair my vehicle thats when it all went wrong, the car is discontinued and parts suspended from manufacturer.

Filed complaint with trading standards and finance I will be following up with ombudsman.

Dealership ignored me complete, email, voice mail and missed calls never got back to me.

After care is non-existent.
This has impacted my mental health greatly. I don't trust them and if I was told about the car I wouldn't never of purchased it

I experienced excellent customer service. They handled all the paperwork and even took care of the car's tax on the spot. Took the pain right away. They were upfront about the car having no warranty due to its age (a 2012 model with 96,000 miles, diesel). They also clarified that they do not perform mechanical inspections. However, the car had passed its MOT just a month prior, and they showed me the advisory sheet, which informed my decision to buy.

Unfortunately, a week later, the head gasket blew up costing around £2,000 to repair. Now, I'm worse off without a car. My advice to other customers is: don't make the same mistake I did. If a car isn't sold with a warranty, consider it a potential risk not worth taking. It could be a ticking time bomb.

Woods of Wirral Used Cars
After buying a vehicle from this garage I had some issues regarding the MOT and missing parts that should have been with the car Its handbooks and back parcel shelf. Woods would not replace them saying thats how we bought the car. Without going into to much detail the MOT was legal bbut borderline. They give you a 3 month warranty value £500 not worth the paper Its written on. They would not even pay me the small amount I had to pay out for the parcel shelf and handbooks £79.00. So please do yourself a big favour and buy elswhere. Check out the online reviews plenty of other dissatisfied customers. I would not buy another vehicle on principle from this back street garage a back street family run business of sharks.

Date of experience: 25 October 2024

"Woods of Wirral Motor Company were great from my initial first enquiry to collection of vehicle. I competed a distance sale and Neal and the team were very helpful and informative throughout. They kept me up to date at all times and the handover was smooth as I had organised private collection and Neal called me the next day to make sure everything went as it should and to check if I was happy with the vehicle. I would recommend this company to anyone."

Extremely happy with the purchase of my Range Rover Evoque from “Woods of Wirral”.The ease of browsing and the no pressure sales complemented with excellent customer service ensured a pleasant experience when purchasing my new vehicle.Both Aidan and Luke were professional throughout and provided an excellent after sales service so I highly recommend purchasing from here.Thanks to all @ Woods

They lied about the warranty. It’s cost me thousands. Don’t buy a car from them if you don’t want to get ripped off