Wren Kitchens Opiniões 

Katie? Very professional.

My first home design appointment was booked for 30 June at 12:00pm. I waited at home, but no one arrived. At 12:15pm, I called the Enfield showroom and only then discovered that my appointment had been rescheduled. I had received a reminder confirming the appointment, but nowhere did it say that I needed to confirm my attendance. The surveyor later told me he had another "bigger" job and had left me a voicemail asking to rearrange. I had taken time off to be available, and I found it unacceptable that my appointment appeared to be treated as less important.

After complaining, I decided to give Wren another chance.

I booked a second home design appointment for 9 July at 10:30am. At 10:26am, just four minutes before the appointment, I received a call saying the previous appointment had overrun and the surveyor would arrive around 11:00am. My son and I both work from home and had arranged our work schedules around the agreed appointment time.

During the call, the surveyor was whispering, which made me question whether he was actually at another appointment. I immediately called the Enfield showroom and, to my surprise, the same person answered the phone in exactly the same voice and confirmed his name. That left me with serious doubts about the explanation I had been given.

At that point, I lost all confidence in Wren. Two appointments, two disappointments, and a complete lack of respect for my time.

I contacted Customer Care, but rather than taking ownership of the issue, I was simply told to contact the showroom manager myself.

Based on my experience, I cannot recommend Wren. I have never experienced customer service like this before. This review is an honest account of what happened to me.

After having major issues getting through to the department that deals in ordering replacement parts! I contacted Wren Cardiff and they live chat through to them! I then had a phone call! I can honestly say Amy from New parts Customer service was Excellent!

Adeniran Was so helpful polite very cheerful 5 Stars all round thank you

Samual was extremely professional, called when he said he would and done everything in his power to resolve the issue. A credit to the company.

We paid for our kitchen but we cannot get them to remove our old kitchen and packaging from new kitchen contacted showroom not interested gota number to call but no one answers it. We paid to have it removed. But cant get anyone to take responsibility

Agent called Karysha was really helpful towards my mother treated so well was really happy how she was communicating with my mum she deserves a pay rise. ☺️

Helpful sorting out 40 number missing hinges

Couldn't falt the two guys that delivered my kitchen carful and quick . Although I did feel for them as is was extremely hot but they just ot on with it

Like all major purchases, there can be the occasional glitch. It's how a company responds to these, which can set them apart from others. Wren have been great with the minor points raised. Sam today at their HQ was very helpful in resolving our issue. Thank you!

As usual the service from Wren was seamless with all my issued promptly resolved

Joseph was very professional, calm and solved my problem, including going into detail on the product to confirm all correct to meet my needs👍

What a fantastic service. Sam was fast and tidy he left my worktop beautifully finished. I would highly recommend, such a lovely polite man who fitted around my boys running around and in the way.

Bailey was brilliant. She took on board my issue and sorted it in a very professional manner. Bailey is a credit to Wren Customer Service. Thank you Bailey.

I contacted Wren regarding a kitchen unit that had been omitted from my delivery and was covered under warranty. After i explained the issue, Oluwakemi immediately arranged a video call so that she could see the problem for herself. She was professional, efficient and extremely helpful and promptly arranged for replacement items to be delivered on 17th July 2026.

I am extremrly satisfied with the service i received and greatly appreciated her support throughout the process. Excellent customer service and a credit to wren.

Helen Champeny

Amanda was really polite and helpful and was able to meet my needs and help me in every possible way. This wasn’t the first time I spoke to her and all times she has been very helpful. I really appreciate her help.

From ordering in store with Hamza at the Leicester branch, to delivery and then dealing with Adeniran from customer service with a small rectifiable issue, my experience with Wren has been nothing but great. The quality of my kitchen island is great and the price was much cheaper than it would've been from bespoke quotes we had. Thank you Wren.

Adeniran At wren resolved our issue and listened attentively to the issue. Many thanks

Kay patiently listened to my explanation of the issues, showed empathy in handling the case and took time to resolve it so professionally. I quite like that he also pointed out what I could have done better to avoid such issues in future. He was exceptionally great.

Seamless from start to finish. Mark R in the showroom at Peterborough. Designed perfectly. Good communication from the delivery service team. Arrived on day and time agreed. Jack and Robyn had driven from Hull to Spalding in 34 degree heat. Kitchen unloaded with care into garage. Friendly and smiling even with the extreme heat and physical nature of the job. Thank you.