So, you know that feeling when you think you know exactly what you want, as it’s not your 1st rodeo, and then you come away having spent some time with a knowledgable person who guides you to make sub... Ver mais
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Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
So, you know that feeling when you think you know exactly what you want, as it’s not your 1st rodeo, and then you come away having spent some time with a knowledgable person who guides you to make sub... Ver mais
A empresa respondeu
We had a very positive experience with Wren. From the moment we were greeted on first arriving at the store to the after sales support. There were a couple of hiccups with the delivery, but this was... Ver mais
A empresa respondeu
Outstanding service from Jordan – a credit to Wrens customer care!I contacted Wrens customer care today and spoke with a young man named Jordan. I was incredibly stressed, convinced that I had made a... Ver mais
Wren order 49887646. Just had our new kitchen units and appliances delivered. Fantastic delivery and customer service provided by Ben & John who considered our neighbours when delivering at 7am i... Ver mais
A empresa respondeu
Escrito pela empresa
Escrito pela empresa

The Nest, Falkland Way, Barton-upon-Humber,, DN18 5RL, Reino Unido
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Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
After speaking with Courtney everything went smooth. Always kept me updated, quick to reply and sorted any issues straight away.
Evan is an amazing sales man and helped me build my dream room. He was very honest and offered his knowledge and advice, he made the experience very good and will be back with him for a kitchen.
Outstanding service from Jordan – a credit to Wrens customer care!I contacted Wrens customer care today and spoke with a young man named Jordan. I was incredibly stressed, convinced that I had made a major mistake and caused a massive problem.Jordan was absolutely brilliant. He was extremely helpful, caring, and had a wonderfully calming manner. He completely sorted out the issues for me, made the entire process so much easier to understand, and immediately put my mind at ease. Jordan is an excellent, very pleasant young man and an absolute asset to the company. Thank you so much for the fantastic support
I had an issue with parts not required, which were still boxed and could not be used. After calling wren show rooms and the person who sold me the kitchen to no avail I contacted wren customer service who was a man named Kay he sorted out all my issues within 24 hours - thank you Kay and wren for a solid customer care service
Natasha was really helpful and kind. We had an issue with the delivery but she did everything she could to help us. Thank you, Natasha!
Very happy with BenW who helped me with waste collection issue. Lovely guy & very helpful. He will have a successful future. 🙏
Had a couple of problems with missing items and damaged items, all was resolved instantly thanks to Bailey she was professional helpful and polite Thankyou very much
The person who handled our case went out of his way to make sure that both of the issues we had were resolved and called us back to make sure we were happy and kept informed. Thanks Kay.
I needed to order an additional item for my kitchen and Jordan was extremely efficient and knowledgeable. Thank you.
Richard was brilliant. He was professional but also took the time to have a chat with me so I felt valued and listened to. He found a solution and explained everything to me so I knew exactly what to expect. Thanks Richard!
Sam was incredibly helpful and was responding to an enquiry I had raised with customer services. Sam reimbursed us for an over order on Wrens part. Sam was very polite and helpful and asked if there was anything we needed. We’re very happy with the outcome.
M Perry came to measure up for the kitchen and was so lovely explained the process and made me feel really comfortable!!! He was amazing :))

Resposta da Wren Kitchens
Had a new kitchen from wren and there was 1 problem after another from the moment of delivery. Missing pieces, items damaged. Ordered easily on the app, had to phone customer service a few times and both times took over a hour to get through. The kitchen doors were a cream j pull (handleless) the j is so narrow for adult fingers to put fingers in to open (im a female with slim fingers too). But within weeks of installation, the paint was cracking and chipping in the corners. Ordered replacements and 1 came in an even worse condition than the 1 installed. Avoid this door at all costs. From my whole experience with wren, I would never use them again nor would I recommend.

Resposta da Wren Kitchens
Customer service was very helpful, polite and pleasant.

Resposta da Wren Kitchens
The customer service by Natasha today was excellent, confirmed my decision to go back to Wren for another kitchen

Resposta da Wren Kitchens
Jordan was extremely polite and very helpful and really went above and beyond to assist me with dealing with the issues I have had with my orders.

Resposta da Wren Kitchens
We had a very positive experience with Wren. From the moment we were greeted on first arriving at the store to the after sales support.
There were a couple of hiccups with the delivery, but this was beyond Wren's control. In these situations, the Wren app was easy to use and Chelsea from the after sales team was extremely helpful in ensuring we received the correct parts in a timeframe that did not affect the installation schedule.
Many thanks, Wren. I wish I had another kitchen to upgrade but I don't, however, I will tell all my friends!

Resposta da Wren Kitchens

Resposta da Wren Kitchens
T Wells was informative helpful and knowledgable

Resposta da Wren Kitchens
What went wrong is buying from Wren, kitchens are top quality however if you have an issue customer service is shocking, apparently its my fault that i had a unit panel delivered that was white but my kitchen is green, as it was scanned off the lorry you would have thought the scanner would have picked up an error. I have to pay £300 for my fitter to install 3 parts that he cant now, wren offered £150, but i still think this is unfair.

Resposta da Wren Kitchens
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