Wren Kitchens Opiniões 

98 004
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

So, you know that feeling when you think you know exactly what you want, as it’s not your 1st rodeo, and then you come away having spent some time with a knowledgable person who guides you to make sub... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We had a very positive experience with Wren. From the moment we were greeted on first arriving at the store to the after sales support. There were a couple of hiccups with the delivery, but this was... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Outstanding service from Jordan – a credit to Wrens customer care!I contacted Wrens customer care today and spoke with a young man named Jordan. I was incredibly stressed, convinced that I had made a... Ver mais

Classificada 5 em 5 estrelas

Wren order 49887646. Just had our new kitchen units and appliances delivered. Fantastic delivery and customer service provided by Ben & John who considered our neighbours when delivering at 7am i... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de utensílios de cozinha
  2. Loja de mobília para quartos
  3. Remodelador de cozinhas

Sobre Wren Kitchens

Escrito pela empresa

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.

The Wren Way

Escrito pela empresa

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

98 mil opiniões

5 estrelas
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Pede aos clientes que escrevam opiniões

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4,3

Todas as opiniões

(98 004)

7004 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Outstanding service from Jordan Wrens customer service

Outstanding service from Jordan – a credit to Wrens customer care!I contacted Wrens customer care today and spoke with a young man named Jordan. I was incredibly stressed, convinced that I had made a major mistake and caused a massive problem.Jordan was absolutely brilliant. He was extremely helpful, caring, and had a wonderfully calming manner. He completely sorted out the issues for me, made the entire process so much easier to understand, and immediately put my mind at ease. Jordan is an excellent, very pleasant young man and an absolute asset to the company. Thank you so much for the fantastic support

7 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I had an issue with parts not required

I had an issue with parts not required, which were still boxed and could not be used. After calling wren show rooms and the person who sold me the kitchen to no avail I contacted wren customer service who was a man named Kay he sorted out all my issues within 24 hours - thank you Kay and wren for a solid customer care service

6 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Delivery issue

Natasha was really helpful and kind. We had an issue with the delivery but she did everything she could to help us. Thank you, Natasha!

7 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing Service

Very happy with BenW who helped me with waste collection issue. Lovely guy & very helpful. He will have a successful future. 🙏

7 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great job.

The person who handled our case went out of his way to make sure that both of the issues we had were resolved and called us back to make sure we were happy and kept informed. Thanks Kay.

7 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Richard was brilliant

Richard was brilliant. He was professional but also took the time to have a chat with me so I felt valued and listened to. He found a solution and explained everything to me so I knew exactly what to expect. Thanks Richard!

7 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Sam was incredibly helpful and was…

Sam was incredibly helpful and was responding to an enquiry I had raised with customer services. Sam reimbursed us for an over order on Wrens part. Sam was very polite and helpful and asked if there was anything we needed. We’re very happy with the outcome.

7 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

M Perry came to measure up for the…

M Perry came to measure up for the kitchen and was so lovely explained the process and made me feel really comfortable!!! He was amazing :))

7 de julho de 2026
Opinião espontânea
logótipo da Wren Kitchens

Resposta da Wren Kitchens

Hi Lucy,

We are so glad our surveyor was lovely and explained the process, making you feel comfortable. We appreciate your kind words!

Warm Regards,
Daniela
Wren Kitchens

Classificada 1 em 5 estrelas

Wren Kitchen…

Had a new kitchen from wren and there was 1 problem after another from the moment of delivery. Missing pieces, items damaged. Ordered easily on the app, had to phone customer service a few times and both times took over a hour to get through. The kitchen doors were a cream j pull (handleless) the j is so narrow for adult fingers to put fingers in to open (im a female with slim fingers too). But within weeks of installation, the paint was cracking and chipping in the corners. Ordered replacements and 1 came in an even worse condition than the 1 installed. Avoid this door at all costs. From my whole experience with wren, I would never use them again nor would I recommend.

19 de abril de 2026
Opinião espontânea
logótipo da Wren Kitchens

Resposta da Wren Kitchens

Hi Rachel,

Thank you for sharing your feedback. I’m sorry to hear about your experience and the disappointment this has caused.

I’ve passed your comments to our management team, who are already looking into this for you. Someone will be in touch with you directly very soon to discuss things in more detail and work towards a resolution.

Warm Regards,
Daniela

Classificada 5 em 5 estrelas

Customer service was very helpful

Customer service was very helpful, polite and pleasant.

7 de julho de 2026
Opinião espontânea
logótipo da Wren Kitchens

Resposta da Wren Kitchens

Hi Joanne,

We appreciate your positive feedback. We're so happy to hear that our customer service was helpful, polite, and pleasant. Thank you!

Warm Regards,
Daniela
Wren Kitchens

Classificada 5 em 5 estrelas

The customer service by Natasha today…

The customer service by Natasha today was excellent, confirmed my decision to go back to Wren for another kitchen

7 de julho de 2026
Opinião espontânea
logótipo da Wren Kitchens

Resposta da Wren Kitchens

Hi Michael,

We appreciate you sharing your feedback. We're so pleased to hear about your positive experience and that our team provided excellent service, confirming your decision to return for another kitchen.

Warm Regards,
Daniela
Wren Kitchens

Classificada 5 em 5 estrelas

Customer service

Jordan was extremely polite and very helpful and really went above and beyond to assist me with dealing with the issues I have had with my orders.

7 de julho de 2026
Opinião espontânea
logótipo da Wren Kitchens

Resposta da Wren Kitchens

Hi Louise,

We're delighted to hear Jordan was polite, helpful, and went above and beyond to assist you. Thank you for your kind words!

Warm Regards,
Daniela
Wren Kitchens

Classificada 5 em 5 estrelas

Very happy customer

We had a very positive experience with Wren. From the moment we were greeted on first arriving at the store to the after sales support.
There were a couple of hiccups with the delivery, but this was beyond Wren's control. In these situations, the Wren app was easy to use and Chelsea from the after sales team was extremely helpful in ensuring we received the correct parts in a timeframe that did not affect the installation schedule.
Many thanks, Wren. I wish I had another kitchen to upgrade but I don't, however, I will tell all my friends!

7 de julho de 2026
Opinião espontânea
logótipo da Wren Kitchens

Resposta da Wren Kitchens

Hi Anson,

We appreciate you sharing your very positive experience with us. We are happy to hear that our team provided excellent support from your initial visit to after-sales. It's great to know our app was easy to use and that Chelsea was helpful in resolving delivery hiccups.

Warm Regards,
Daniela
Wren Kitchens

Classificada 5 em 5 estrelas

Great customer service

Great customer service

7 de julho de 2026
Opinião espontânea
logótipo da Wren Kitchens

Resposta da Wren Kitchens

Hi,

Thank you for your review and feedback on our customer service!

Warm Regards,
Kieran
Wren Kitchens

Classificada 5 em 5 estrelas

T Wells was informative helpful and…

T Wells was informative helpful and knowledgable

7 de julho de 2026
Opinião espontânea
logótipo da Wren Kitchens

Resposta da Wren Kitchens

Hi Romi,

We appreciate your feedback and are happy to hear that our team was informative, helpful, and knowledgeable. Thank you for sharing your positive experience!

Warm Regards,
Kieran
Wren Kitchens

Classificada 2 em 5 estrelas

Wren customer service (Bad)

What went wrong is buying from Wren, kitchens are top quality however if you have an issue customer service is shocking, apparently its my fault that i had a unit panel delivered that was white but my kitchen is green, as it was scanned off the lorry you would have thought the scanner would have picked up an error. I have to pay £300 for my fitter to install 3 parts that he cant now, wren offered £150, but i still think this is unfair.

6 de julho de 2026
Opinião espontânea
logótipo da Wren Kitchens

Resposta da Wren Kitchens

Thanks for your review. We’d really like to look into this for you. I’ve sent a request via Trustpilot for your order details so we can check what’s happened and get back to you quickly.

Warm Regards,
Kieran
Wren Kitchens

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