X1 Sales & Lettings Opiniões 989

My partner and I lived in x1 Michigan Point, Manchester for 18 months and did not have a single positive experience throughout. I never leave reviews, but the entire experience was so horrible. Staff were rude and very incompetent and had no professionalism. Communication was terrible and it was one problem after another the entire time. Even the property itself wasn't worth the money or stress. I really really recommend avoiding X1 completely and going through literally any other letting agents instead.

Upon moving in, we were told that they only had 1 key available despite the fact that we had informed them that 2 people would be living there weeks prior, and that a new one would be ordered. It took several weeks for us to receive this, resulting in us having to keep our door unlocked most days due to different working patterns.

We then had multiple issues within the property- several bulbs broken and extractor fans not working. Upon reporting these, we were told that they were working according to their report, but that if we wanted someone to come and check, we would have to pay a callout charge. The bulbs were eventually replaced around a year later after lots of back and fourth, but the extractor fans didn't work throughout. I have heard the same story from many other ex- tenants, which leads me to believe none of the fans in the apartments are functioning. We also reported a broken fridge/freezer, and this took 3 weeks to be looked into after lots of chasing up.

In terms of the property itself, the windows are very poorly designed and will not stay open if there is any breeze, making it very hot and uncomfortable in summer. The walls are quite thin, so we had consistent noise from neighbours. We reported this several times but were just told to 'contact the council'. There are 2 lifts in the property which broke on almost a bi-weekly basis. There were several times where both lifts were broken at once, and tenants were forced to use the stairs (the building is 26 floors). They took days/weeks to fix every time, and there was absolutely sympathy from X1.

Around a year into our tenancy, we received emails stating that we had not paid our rent. We immediately sent screenshots of payment confirmations over and chased it up several times, only to never hear back. Soon after, we gave 2 months notice to end our tenancy. This ended up being extended upon our request. We were not aware at the time, but X1 had told all of our providers (council, energy, water) that we had moved out on the initial date, which caused many issues for us. We finally reached our move out date, which was a Sunday. We were told to leave our keys in a key safe outside, but the code given to us didn't work. On the Monday when we returned, they essentially blamed us for this and said that the code gets changed every month and we used the wrong one, despite the fact that this is the only one we were ever given.

Finally, we received a charge of hundreds of pounds of cleaning fees 1 month after moving out. We had evidence that the property was left very clean but this was ignored. I called X1 to discuss this and was transferred to 8 different people before being told there is only 1 person who could help us, and that she doesn't take incoming calls. We progressed this through Reposit, and were given the options of 1) Pay the full amount, or 2) Pay a £60 charge for them to assess it and have a chance of not having to pay the full amount back.

I cannot recommend avoiding X1 enough.

The X1 village is in a great location to Liverpool city centre, we’ve had a few apartment viewings with Luke who is super friendly and efficient at replying to all our queries and questions

My daughter lives in X1 accommodation. On moving in the kitchen was filthy & the freezer was so iced up you couldn’t fit anything in it. Repair/maintenance service is shocking. Both lifts in the building out for days, fridge in flat broken for 10 days, they keep being promised temp fridge but still not received. Communication is poor they take the rent but don’t provide a good repair/maintenance service. Would not recommend!

Elisha has been very helpful, clear, professional, and took her time to explain everything in relation to the tenancy and property. She also patiently answered all the questions i had.
i hope to be dealing with her in the future.

Elisha was amazing, answered all questions we had and made everything clear on what to do next. Her happy personality made the viewing perfect.

This is one of the worst agencies I’ve ever worked with. Unorganised and unprofessional service. The contract they gave you is absolutely terrible. I was forced to pay £600 “re-let fee” instead of £50 even I found a new tenant by myself and they don’t even have to do anything just to send a new contract…
They forced me to cover £245 the deep cleaning for the next tenant however it is not my responsibility to prepare the rental property for the new tenant.

Professional, efficient and fast

I would just like to say a massive thank you to Luke Barnett and Kieran Johnson.
I applied for a property and they were extremely transparent, upfront and quick to help me sort everything out. They made what would normally be a very stressful time so much easier. Can’t fault anything either of them have done.

Thank you both for sorting it all out with me and getting me moved in! Credit to the company

I had a fantastic experience today viewing properties with Elisha. From the very beginning, she was professional, friendly, and incredibly well-organised. She took the time to understand exactly what I was looking for and made sure every property we visited matched my needs and preferences.

I had a very disappointing experience with X1 Sales and Lettings.

Communication was extremely poor throughout, and dealing with the team—particularly Liverpool Credit Control Manager —was unnecessarily stressful. Simple queries were either ignored or met with unhelpful responses, which only added to the frustration.

I was also concerned about how certain matters were handled, including what appeared to be a lack of transparency and accountability. They have flouted the GDPR policy. This left me feeling uneasy and lacking confidence in their processes.

Overall, my experience was far from satisfactory, and I would strongly advise others to proceed with caution before engaging their services. I have complained to their senior leadership and awaiting response. I strongly believe the concerned Manager's conduct warrants serious consequences, and I will continue to pursue this issue until it is properly addressed.

Isabella was absolutely lovely during the viewing. She was friendly, welcoming, and made the whole experience feel really comfortable. She took the time to answer all of my questions and didn’t rush anything, which I really appreciated. A great viewing experience overall—thank you!

I am the current landlord of The Studios in Liverpool. In the past month or so, I came to great difficulty in securing response from the Senior Account Manager of X1 the company. While appreciating her effort in lining up the new tenancy for me (though it would be that much better if I would be consulted in advance before any commitment made), I recall from her last response to me in mid March that it was made to expedite the transaction and thus made at a little lower than the market price. But when I raised further questions regarding this new tenancy through emails to her on 19, 24 of March and 8 April, sadly she seemed too busy in responding to me. I understand that being a property manager, she relies on expenses incurred amid the tenancy. But I feel that she also owes me a duty to me by attending to my request and not just interested in making earning from these expenses. By recording this, I hope to provide a balanced picture in the review for this company, X1. I still trust that X1 the company is still keen in resolving this issue with me positively and I look forward to her reply to my email to her again earlier today.

I had the pleasure of chatting with Elisha both through email and at my viewing. She was extremely bubbly, welcoming and knowledgeable with any questions or queries that I had about the property. I have never had a letting agent reply so quickly and be so proactive when sorting out an application, everything was completed in less than 24 hours!!! Elisha you are a STAR :)

I would like to thank Gwyn for making my move in to my new home at X1 Media City very straightforward and easy. Communication was prompt and all issues were dealt with quickly!

Elisha was very polite and professional. The interactions have always been pleasant and she is constantly helpful.

Pathetic and useless.
Send them a email on Friday at 2.30pm and the lady in charge hasn't even read it by Monday.
And then they act surprise when you tell them they are so utterly out of their depth

I had a leaking tap, and I cannot speak more highly of the x1 lettings team.
They got on the case from the get go and it was resolved as a matter of urgency.

I am very pleased by the professional and the timely service from the x1 letting team!

Isabella Abrahams super professional, very helpful and lovely. Thank you Isabella

Absolutely amazing service from Stephane she was an absolute star and so helpful and positive.