Xlrentacar Opiniões 49

Do not use. We booked through a third party that we have used many times before with other car rental companies. We arrived at XL 3 hours after the agreed pickup time as our flight was delayed, only to be told abruptly that our car booking was cancelled. They just cancelled it without any email or phone call and tried to get us to rebook with the same car for more money, and used the reason that we were slightly late to cancel our booking without warning. We have the feeling it’s not the first time they have done this. The third party agency has promised to refund us luckily but I will never book with XL again.

Caution de 1600€ encaissée sans raison. Aucune réponse au mails et appels.
A éviter absolument

DO NOT USE THIS COMPANY - SCAMMERS! If i could rate less than 1 star, I would. Company failed to return a deposit of £750 after the car was returned on time, no damage and fully fueled. They have refused to reply to any of my emails and refuse to offer any help when I managed to get them on the phone.

**DO NOT RENT A CAR FROM HERE**

They are scammers that rip you off. They try and force you to buy 200€ insurance and also charge you 20€ for a cleaning fee.

We got a flat tyre and they charged us 300€ and told us we would get an email from the insurance company with a reimbursement. This was 3 weeks ago and we are still waiting to get our insurance money back.

I also had to hound them to get our 1050€ deposit back, to which they didn’t reply to any of my emails, calls or text messages. We have had one text back and luckily, most of our deposit. But we have had no contact regarding deductions made from the deposit or insurance that we are still waiting on.

Serious lack of professionalism and to call their communication abysmal is an understatement. Save yourself the money and the headache and do not rent from here.

Do not use!! Have failed since 15th September to provide me with an invoice and return my £750+ deposit for the car. Took £20 out of my account for the "optional" car clean which apparently is compulsory

We got a rental car in a package deal with villa (Jet2). Reading the reviews here I was very concerned but really had no need to. Pick up from Split airport was painless although there was the usual additional insurance selling tactics but not too pushy. I opted to just go with the 20 euro wash which along with the hefty deposit is why they lose 1 star as usually you do not have to pay to have the car washed upon return - this was optional as you can wash it yourself but who does this while on holiday!?

XLRentacar cars are at the very far end of the car park so be prepared for a good 10 minute walk. We were assigned a Dacia Sandero Stepway which was nearly new (5k miles) and was in great condition. There were however a few very minor scratches and paint chips so I took video and pictures of these and reported back to reception who were fine and noted them on the damage sheet.

Returning the car was as simple as dropping it off where you pick it up and handing the keys over. There is no inspection at time of drop off by the staff so make sure you take before and after pics for your own protection! Staff (2 lads on pickup and a lady on drop off) were very polite, not rude at all.

There was an initial deposit of 1500 euros which is steep and showed on my credit card immediately. However this was fully refunded the day after dropping the car off.

Given the terrible reviews I've read here I was really apprehensive but in the end it was a relatively hassle free experience. Would use again without concern.

Stupid me; We where in a hurry and needed a rental car quickly because we suddenly had to come to Croatia because of femaly matters.
So any car would be ok.
I did NOT read the reviews in advance…
If l did, l would be a warned man…
And, yes, the car rent was ok; only 117 euro’s for 4 days, was decent.
Then… we arrived as sceduled; 22:30 hours. But!! I had to pay 100 euro extra for ‘being late’!!!
And an adition fee for car cleaning!!!
So l payed DUBBLE price!!!!

So, please, do NOT go to these Criminal company!! They belong in prison

This is probarbly the worst rental car experience ever. Considering that I have rented cars in Spain, Greece, Turkey and so on, this must be the worst rental car experience. First of all we had to pay 110 Euros to move the rental periode one day due to delay of our arrival. Than we had to pay 50 Euros because we where 1 hour late to pick up the car and another 20 Euros for cleaning the car after the return of the rental car, which is the first time in my life I have ever experienced. So before we could pick up the car, I had to spend 170 Euros extra. Than when i got the car, it was so full of marks and scratches that we had to take 40 photos of the car from all angles to secure us against further payments from them. The car was in so bad condition, that I would be emberrased to rent out something like this, and that upon charging us for a lot of extras. The funny thing was that they spend 40 min de deliver us the car, and put it in as a delay, which they cahrged us for. And for the record, which company use 40 min to deliver a pre rented car? And for those who really doubt, I have all the recits from the rental company. I will never rent from them again, even if they where half as cheap as next on the list. This was a really bad experience XL rent a car.

Dårlig kundeservice, skjulte kostnader, høyere enn de andre som vi spurte i etterkant på samme lufthavn. Var ikke særlig fin bil. Tungvint å hente å levere, ligger ikke ved de andre leiebil selskapene.

Wij hebben van 4 tot 20 juli een Opel Astra gehuurd bij dit bedrijf op vliegveld Split. Het loket bevindt zich direct in de aankomsthal. Alhoewel wij buiten openingstijden aankwamen zat er keurig iemand te wachten. Het doornemen van de papieren duurde wat lang, beste man gaf aan moe te zijn naar een lange dag. Liep vervolgens keurig mee naar onze auto. Auto had wat gebruikerssporen en tank was niet vol. Dit mocht de pret niet drukken, hij heeft ons heerlijk rondgereden door Kroatië en Montenegro. Inleveren was half uurtje van te voren bellen en er stond keurig iemand te wachten. Geen poespas, geen gedoe en goedkoop. Wij zijn tevreden.

Never ever rent a car from this company. We waited almost 3 hours to get the car with 2 small children, and there was just 2 customers before us.
They wanted to charge extra for insurance, they charged us 20€ up front for cleaning and they also charged 165€ when we had to use a different card. We booked a SUV and got a much smaller car. We booked a baby seat that was broken. Never use this rental firm when travelling to Split!

Avoid at all costs, rented a car and turned to collect it, they were closed. Sign on the shutter had telephone numbers but they either rang out or did not connect not recognised). Save yourself time and effort, walk over the road and rent from another company

Ich bin kein Neuling beim Thema Mietwagen, so eine Abzocke habe ich aber zum ersten Mal erlebt! Zuerst wurden mir 100,- Verwaltungsgebühren erhoben, weil ich wegen der Flugverspätung den Wagen EINE Stunde später als geplant abgeholt habe. Im Mietwagenvertrag stand nichts dazu. Dann wurde mir gesagt, ich soll noch 20,- Euro "cleaning fee" (also Reinigungsgebühren) zahlen, obwohl dies im Vertrag nicht erwähnt wurde. Als ich diese Forderung abgelehnt habe, wurde mir gesagt, dass ich bei der Rückgabe 40,- Euro zahlen müsste, es sei denn, ich lasse den Wagen waschen mit Innerreinigung! Die Übergabe erfolgte ohne dass die Mitarbeiterin dabei war - ich sollte selber den Wagen checken und fotografieren. Und bei der Rückgabe hat sie einen Schaden UNTER der Frontstoßstange entdeckt, den ich verursacht haben soll. Berechnet wurde auf Anhieb die ganze Kaution i.H.v. 850,- Euro. Nie wieder!!

Rented an Opel Vivaro for 7 days in Zadar Croatia. Car that was provided was very beaten up, damage all round, and fuel was only 1/4 full. Company messaged me the night after picking up saying they forgot to take pictures, and asked if I could send over WhatsApp, which I did.

Returned the car out of hours to catch my early morning flight, returned the keys in the letterbox, and then found a week later a €100 charge on my credit card.

When I questioned the charge, I was told this was due to a stain left on one of the seats. I asked them to provide proof, and they sent a picture. Knowing the driver forgot to take pictures on the day I rented the vehicle, and the only pictures he had was the ones I provided, I was sent an image from prior to my rental.

I've asked for time stamps of the picture, as this could have been taken years before my rental and the company has now stopped replying to my messages.

If I was ever to visit Zadar again, I would choose another, a more honest company.

I wish I could give this place 0 stars instead of 1 star. The place is a SCAM and committing daylight robbery!!
We paid for a car online with a card- and went to use the same card with plenty of funds on it to cover the deposit- we were told this card didn’t work- another card was used and tried to charge an extra €165.
The woman at the desk is one of the rudest people we have ever met with one intention only- to get her mitts on your money. Do not sign anything or believe anything she says- or pay anything- she will keep adding charges and not show you a contract- she literally makes things up she goes.
Tried to charge €70 because the process was taking so long, and kept saying “we can keep going all day” to keep trying to charge money. She then wouldn’t give written confirmation that she had released our deposit. She then tried to charge an extra €300 for trying another card!!!!

HER AND THE COMPANY ARE THIEVES.

DO NOT USE THIS WASTE OF SPACE OF A HUT IN SPLIT AIRPORT.

I travel 4–5 times a year and regularly rent cars, but XL Rent a Car is by far the worst company I’ve dealt with. What looks like a cheap deal ends up being a scam — they find ways to charge you extra no matter what, and their practices are deceptive and aggressive.
When I arrived at their office, I was third in line, and I saw the same situation play out repeatedly. The first customer was at the counter for just a few minutes before refusing to pay for extras he didn’t agree to. Same with the second customer — he also argued and didn’t want to pay.
After waiting 1.5 hours, it was finally my turn. And just like the others, I was told I had to pay for extra services I didn’t ask for. I couldn’t cancel — they had already taken my deposit and said they’d just deduct the charges from that. I was stuck.
While I waited for my car to be brought over, I saw something unbelievable. The first customer came back, clearly upset. He said the car was so badly damaged he didn’t feel safe driving it — and he didn’t want to risk losing his deposit. He asked to cancel the rental, and they refused until he called the police.
Yes — he had to involve the police just to try to cancel a dangerous rental. In the end, he gave up the rental and lost his money just to protect his deposit. That tells you everything you need to know.
When my car arrived, it was in terrible condition too — full of visible damage and so poorly maintained I didn’t feel safe. I drove it to my hotel and left it parked the entire time. I only drove about 25 km in total, just to return it. Even then, they charged me €20 to "wash the car" because there were a few bird droppings — even though the car was already dirty when I received it.
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This company operates with scams, unsafe vehicles, and dishonest policies.
I cannot understand how companies like VIP Cars still list XL Rent a Car as a supplier. They are knowingly exposing customers to serious risks and unfair treatment.

Erg slecht bedrijf, krijgen eerst een auto die wij niet besteld hadden en onder de krassen zat. 3e dag deed de auto het niet meer en moesten we een halve dag wachten dat de auto gerepareerd was.
Bij het inleveren van de auto wouden ze schade van de vorige eigenaar bij ons in rekening brengen. Duurde 3 uur en onze vlucht bijna gemist. Domme papieren getekend en onze borg niet terug gekregen. Om schade wat er al op zat!
Walgelijk bedrijf! Bestel hier nooit nooit een auto. Ze maken misbruik van situaties en scammen je voor honderden euros.

Etter at depositum var reservert og alle papirer var undertegnet, ute på parkeringsplassen, fikk vi beskjed om at vi måtte levere bilen tilbake nyvasket eller bli trukket 20€ ekstra. Vi leverte bilen tilbake ganske så ren men ble trukket 20€ ekstra for manglende vask av nesten ren bil. Det jeg reagerer på er at vi fikk informasjon om dette trekket etter at depositumet var blokkert og alle papirer undertegnet. Ingen mulighet for oss til å velge en annen leverandør. Kommer aldri til å velge dem igjen.

We experienced some of the same things like all the other bad reviews her. The woman in Split airport was so so rude and didn`t want to hear anything.
We had an argument whether the insurance we had through Axa was covering she said it didn`t and we should pay for yet another insurance through XL. We called Axa right away and they told is that we were covered in case if everything happened. The rude lady also talked in the phone with AXA and argued with them. When we were returning the car it was like other comments here, that they want to find some damages. We were charged 750€ for a tiny tiny scratch on the tire.
We were not the only one having problems the day we picked up the car. A French couple also argued with the rude woman at the desk and never got their car.
Stay away from this company!

Absolutely scam!!!!
Arrived 10min later - wanted to charge me 50€ for that … then had to give a Kreditcard for deposit 1050€, the terminal card reader wouldn’t read any card of mine by slide in the card, and now listen carefully ! By taping the card (contactless) it would work ! But here it comes - they charged me 140€ for contactless paying … and the car cost me for a week 76€ …
This is absolutely insane. They told me that is the company policy ! Such a bad company !!!! Very very bad !!!