Your Move Opiniões 

10 886
TrustScore: 4.5 em 5

4,4

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Although my wife and myself were not direct clients of Your Move (Sheerness branch) Avril and Fiona went out of there way to support us through a very long and difficult house purchase. If not for the... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We recently purchased a bungalow which was advertised at Your Move in Wigton. We can’t recommend them enough. From start to finish they were very friendly, helpful and professional, Jess who dealt wi... Ver mais

Classificada 5 em 5 estrelas

We were told our landlord was selling the property we were staying in, and it was a worrying moment. From that point on, Your Move Glenrothes were incredible. They helped us find a new home quickly, e... Ver mais

Classificada 1 em 5 estrelas

Your Move, Darlington (Lettings) The process of moving in was mostly okay, apart from being given the wrong information about the electric. Then when I was sent a picture of the metre, it was my ne... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Agentes imobiliários
  2. Imobiliária

Escrito pela empresa

Your Move is a multi-award winning estate and letting agency with a nationwide network of connected branches, offering expert property services across England, Scotland and Wales. Whether you're buying, selling, renting or letting, our local property professionals are here to guide you every step of the way. We put our customers first in everything we do. From initial valuation to final completion, Your Move is committed to delivering exceptional service, honest advice, and tailored support. We pride ourselves on our clear communication and personal approach, because we know that no two moves are the same. With decades of experience and local market knowledge, our team takes the time to understand your needs and ambitions, ensuring a smooth and stress-free journey. "All under one roof" - we also offer access to trusted partners for mortgage advice, insurance, surveying and conveyancing, making Your Move a truly comprehensive property solution.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

11 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(10 886)

525 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great service

Great service, very friendly and helpful and handled everything from start to finish

12 de maio de 2026
Opinião espontânea
logótipo da Your Move

Resposta da Your Move

Hi Christopher,

Thank you for taking the time for leaving the review!

YMDumfries 🙂

Classificada 1 em 5 estrelas

Avoid Your Move Estate Agents Plymouth (Sales)

Avoid selling with Your Move Estate Agents Plymouth. This estate agent is unprofessional and more expensive than most in the area. The sales progressor for Your Move is not a member of the local team but a voice on the telephone. This voice is rude, dismissive and cannot be trusted. RECORD all calls. PRINT all emails and messages. At the outset I had to insist on having a copy of my agency contract with Your Move. It was just the beginning of very stressful, costly process.
Avoid the online conveyancing firms, Homefast and Premier Property Lawyers, recommended by Your Move. Your Move receives over £450 in referral fees for this substandard conveyancing service.
Your Move Plymouth and Premier Property Lawyers provided a hopeless service for this straightforward, chain-free sale. I have no idea how they could begin to coordinate a series of linked transactions.

29 de maio de 2026
Opinião espontânea
logótipo da Your Move

Resposta da Your Move

Thank you for taking the time to leave your review. We’re very sorry to hear that your experience has fallen short of the standard we aim to provide.

We’ve asked the relevant branch/team to look into the points you’ve raised so we can understand what happened and respond properly. In the meantime, please be assured that your feedback has been taken seriously.


Kind regards,
The Your Move team.

Classificada 5 em 5 estrelas

The most important thing to me was that…I could trust them..

The most important thing to me was that I could trust them to have my interest as their number 1 priority. Rory was straightforward from the start and gave me good advice and realistic expectations with regards to the valuation of my house. Bhavik was so supportive and kept me fully up to date with what was happening with my house at all times. What a team. They have been great and it was evident throughout that they have high standards of customer care.

8 de junho de 2026
logótipo da Your Move

Resposta da Your Move

It is so kind of you to take the time to leave us this review. It has been an absolute pleasure dealing with you from the start. I do hope your new life in Worcestershire will be very happy!
Rory

Classificada 5 em 5 estrelas

Friendly staff and kept well informed

Friendly staff and kept well informed

29 de maio de 2026
logótipo da Your Move

Resposta da Your Move

Thank you for taking the time to leave us a 5 star review. We are delighted to have secured you a buyer! Best Wishes from all at Consett branch.

Classificada 5 em 5 estrelas

Communication second to non

Communication second to non, compared to other estate agents these guys go above and beyond, can never complain about anything they do

8 de junho de 2026
logótipo da Your Move

Resposta da Your Move

Thank you so much for your kind words and 5-star review. We're delighted to hear that you've been happy with our communication and service. Keeping our clients informed and supported throughout their journey is something we take great pride in, so it's wonderful to know this has made a positive difference to your experience. We really appreciate your recommendation and look forward to helping you again in the future.

Classificada 5 em 5 estrelas

Excellent Service from Sharon

I recently purchased a property through Your Move - Darlington, and I cannot thank Sharon enough for all her help throughout the process.

There were several issues involving the current tenant that made the purchase quite challenging, and at one stage I was very close to pulling out altogether. However, Sharon went above and beyond to help find practical solutions and acted as an excellent mediator between myself and the seller.

She was always professional, responsive, and proactive in keeping discussions moving forward. Rather than letting the sale fall apart, Sharon took the time to understand everyone's concerns and worked tirelessly to reach a solution that was acceptable to all parties.

Thanks to Sharon's dedication and commitment, we were able to proceed with the purchase and all outstanding issues were successfully resolved.

I would highly recommend Your Move, and Sharon in particular, to anyone buying or selling a property. Her customer service was outstanding and made all the difference in getting this transaction over the line.

Thank you, Sharon!

1 de junho de 2026
Opinião espontânea
logótipo da Your Move

Resposta da Your Move

Dear Jake, many thanks for taking the time to submit your very kind 5 Star Google Review, it is very much appreciated. Sharon is delighted to get such positive feedback about the service she provides. Many thanks from all of us at the Darlington Branch.
Kind Regards, David James, Branch manager, Your Move Darlington.

Classificada 5 em 5 estrelas

Yourmove is the way to go when moving



This is a review for the YourMove Montrose, Scotland branch, run by Elina Ketunnen and Antonia Morris.

I just wanted to say a heartfelt thank you to both of you. You made what is usually a very stressful process feel much more manageable, and your empathy and understanding of our personal situation truly stood out.

Your kindness and professionalism made a real difference, and it was genuinely appreciated.

5 out of 5 girls! Well done!

9 de abril de 2026
Opinião espontânea
logótipo da Your Move

Resposta da Your Move

Thank you so much for your lovely review Blanca! it is very much appreciated 🙂 Kind regards, Your Move Montrose

Classificada 1 em 5 estrelas

Poorly managed sale process with unnecessary delays and costs

Unfortunately, this was a very frustrating and exhausting property purchase experience that ultimately collapsed after several months.

To be fair, most of the core issue came from the vendor and the vendor’s solicitor, who delayed matters for months and failed to properly progress essential repairs and legal documentation. Even after lender reports clearly confirmed the property was not mortgageable due to a single-skin basement bathroom wall issue, there was still no proper action taken for a very long time.

However, I also feel the agency could have managed the situation much better. Communication often felt reactive rather than proactive, and I repeatedly had to chase updates myself. At one stage, after months of discussions, I was still being asked to identify which wall was affected, despite already providing lender explanations multiple times in writing and even discussing it during viewings.

Another major issue was that the legal process barely even started properly. Despite the sale being agreed at £... , weeks and months passed without the vendor’s solicitor issuing a proper draft contract pack to my solicitor, which caused huge unnecessary delays.

On top of that, I was charged for ID checks during a transaction that never meaningfully progressed, and when I requested a refund after months of wasted time and a failed purchase, it was refused. Considering how little actual progress was made, this felt very unfair and left an even worse impression.

Overall, the process caused significant stress, wasted time, lender costs, rental costs, and unnecessary expenses. I appreciate that some staff remained polite throughout, but better coordination, stronger pressure on the vendor side, and more accountability could have avoided much of this experience.

I genuinely hope future buyers receive a smoother and more professionally managed process.

28 de novembro de 2025
logótipo da Your Move

Resposta da Your Move

Thank you for taking the time to leave your review. We’re very sorry to hear that your experience has fallen short of the standard we aim to provide.

We’ve asked the relevant branch/team to look into the points you’ve raised so we can understand what happened and respond properly. In the meantime, please be assured that your feedback has been taken seriously.


Kind regards,
The Your Move team.

Classificada 5 em 5 estrelas

Very friendly and helpful

Very friendly and helpful. xxx

30 de maio de 2026
Opinião espontânea
logótipo da Your Move

Resposta da Your Move

We are so glad you enjoyed your experience. We appreciate your kind words.

Regards,
Your Move

Classificada 5 em 5 estrelas

Efficient and gracious service

During my stay as a tenant under YourMove, I have been blessed with a very strong and amicable relationship. With the finest customer service that always allows me to sort out issues at my own pace.

As an example, Susan was very gracious in her cooperation and communication during the time my induction hob replacement.

Thank you YourMove, I would Highly Recommend.

8 de maio de 2026
Opinião espontânea
logótipo da Your Move

Resposta da Your Move

Thank you so much for your kind review! We’re delighted to hear that you enjoyed such a positive experience during your tenancy with us. Thank you again for your recommendation and for choosing Your Move Inverness. We wish you all the very best for the future! - Your Move Inverness

Classificada 1 em 5 estrelas

We were in the process of buying an apartment Horrible experience !

We were in the process of buying an apartment with your move Newton Abbot. We were very confused with the involvement of 'IAMSOLD ' auction house's involvement .
A late discovery after paying a 'holding deposit' of some UKP 6,400 of sewage/water pipes directly under the property caused us to pull out .
We lost our UKP 6,400 , and the manager of th branch -
'Vicky ' , stated well at least we will get our commission
We were devastated , the company had been MOST pushy with daily emails threatening other purchasers and more . Horrible experience , upset us for months .
Bella France

14 de agosto de 2025
Opinião espontânea
logótipo da Your Move

Resposta da Your Move

Thank you for taking the time to leave your review. We’re very sorry to hear that your experience has fallen short of the standard we aim to provide.

We’ve asked the relevant branch/team to look into the points you’ve raised so we can understand what happened and respond properly. In the meantime, please be assured that your feedback has been taken seriously.


Kind regards,
The Your Move team.

Classificada 5 em 5 estrelas

I needed some general advice on the…

I needed some general advice on the property market in my local area and Alan at Your Move Whitton assisted me above and beyond what I initially asked for. He recommended a path for me along with providing me with further information which is extremely useful. Helpful, polite and sincere. Well done Your Move and thank you Alan

26 de maio de 2026
Opinião espontânea
logótipo da Your Move

Resposta da Your Move

Hi Sue, Thank you for you kinds words, was a pleasure to assist. Regards Alan

Classificada 5 em 5 estrelas

Fantastic support throughout whole process

Alan and Amish in the Whitton office have been amazing and helped with the paperwork throughout the entire process

26 de maio de 2026
Opinião espontânea
logótipo da Your Move

Resposta da Your Move

Hi Dorothy, Was a pleasure to help you with sale of your home in Whitton, all the best for the future. Regards Alan & Anish.

Classificada 5 em 5 estrelas

Really happy with the service

Really happy with the service we received, super helpful and always kept us informed of any developments.

8 de maio de 2026
logótipo da Your Move

Resposta da Your Move

We're so glad we could assist you and keep you updated. Thank you for your kind words!

Regards,
Your Move

Classificada 5 em 5 estrelas

The advice given is clear and…

The advice given is clear and supportive buying a property is not easy, but with the team at Swadlincote Derbyshire it’s been to date an excellent journey . We are for the first time in a chain but again this process has been explained very well
Thanks to you all especially Lyn and Terry .

14 de maio de 2026
logótipo da Your Move

Resposta da Your Move

Good Afternoon Mrs Bell,

Thank you so much for taking the time to write us a review, both myself and Lynne really appreciate your kind words. You are such lovely customers, we are here to help you throughout your journey.

Kindest Regards,


Terry Edwards
Branch Manager

Classificada 5 em 5 estrelas

Great service

Great service, Always kept up to date what's happening, friendly and no need to worry about anything it's all taken care of .

22 de maio de 2026
Opinião espontânea
logótipo da Your Move

Resposta da Your Move

We're so glad you had a great experience and felt well-informed. Thank you for your kind words!

Regards,
Your Move

Classificada 5 em 5 estrelas

From the very start of this journey

From the very start of this journey, I have had nothing but slick, professional and clear advice/support. I would 100% recommend Your Move based in Walkden.

21 de maio de 2026
logótipo da Your Move

Resposta da Your Move

Dear Lucy, thank you very much for your feedback and review, greatly appreciated. Regards Lee - Lettings Manager.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais